10 Best Call Center Software In 2024 (TOP Selective Only)

The List of the Best On-premises and Cloud-Based Call Center Software for Inbound and Outbound Calls with Pricing and Feature Comparison:

What is Call Center Software?

Call Center Software is an application that has the functionality for managing customer communications coming from multiple channels and sources.  It helps agents make outgoing calls, handle incoming calls, tracking of call metrics, and perform workforce management.

In a call center, a group of people handles all the telephonic conversations and the Contact Center is the center for all the customer conversations that happen through phone, email, chat, or social media.

There are two types of Call Center Solutions:

• On-premises call center software
• Cloud-hosted call center software

With on-premises systems, you will get control over the phone systems but for that, you will have to pay for hardware and it includes the efforts and cost of maintaining the system. Another disadvantage of this type of system is that it restricts the scalability of businesses for multiple locations. All these limitations are overcome by cloud-hosted contact center software.

With cloud-hosted call center software, there will be no need for any hardware and the price will be based on the usage. There will not be any need for installations either. It offers benefits like security and availability of data (anytime, anywhere, anyplace).

The below graph will show you the comparison of On-premises vs Cloud-hosted Contact Center Software.

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In order to enhance your business growth, it is important to choose the right software, which may be contact center software or contact center software. It should provide you with seamless scalability. This software provides features like call monitoring, call barging, and real-time dashboards.

Our TOP Recommendations:

Freshdesk	RingCentral	Dialpad	Salesforce
• Omnichannel Routing • AI Chat bots • CRM Integrations	• Voicemail Routing • IVR • Call recording	• Help Desk Integration • Unlimited SMS • Spam Detection	• Self-Service • Digital Engagement • Chatbots
Price: Starts at $15/agent/month Trial Version: Available	Price: Quote based Trial version: No	Price: $15 monthly Trial version: 14 days	Price: Quote based Trial version: Demo Available
Visit Site >>	Visit Site >>	Visit Site >>	Visit Site >>

Suggested Read => A Perfect Guide on Call Center Testing 

List of Best Call Center Software

Enlisted below are the most popular Call Center solutions that are majorly used worldwide including in countries like the USA, UK, and India.

1. Freshdesk
2. Talkroute
3. CloudTalk Business Phone System
4. RingCentral Contact Center
5. Dialpad
6. Salesforce Service Cloud 360
7. Vonage
8. 8×8 Virtual Call Centre
9. LiveAgent
10. Five9 Cloud Contact Center Software
11. Talkdesk Cloud Platform
12. Zendesk Talk for Inbound Call
13. Avaya Contact Center
14. Ytel
15. CrazyCall
16. Convoso

Comparison of Top Contact Center Software

Call Center Software	Best for	Platform	Products/Features	Deployment	Price
Freshdesk	Small to large businesses	Windows, Mac, Web-Based, Android, iOS.	Facilitate easy collaboration, Customizable omnichannel dashboard, Seamless integration.	Cloud-Based	Free for 10 agents, Basic plan starts at $15/user/month, Pro Plan starts at $49/user/month, Enterprise plan starts at $79/user/month.
Talkroute	Small to large businesses	Mac, Windows, Linux, Web-Based, iOS and Android.	Video conferences, calling, messaging, and offering business	Cloud-based, on-premises	Starts at $19/month
CloudTalk	Small, Medium & Large Business.	Windows, Mac, Linux, iOS, Android, Web-based.	Outbound, Inbound, International Phone numbers, Smart & Power dialers, SMS, Routing.	Cloud-based	Starter: $15/user/mon Essential: $20/user/mon Expert: $35/user/mon
RingCentral Contact Center	Small to large businesses.	Windows, Mac, Web-based.	Workforce management, reports, Omnichannel routing, etc.	Cloud-based.	Get a quote for Basic, Advanced, or Ultimate.
Dialpad	Small to large businesses	Web-based	Unlimited SMS & MMS, Custom business rules, Help desk integrations.	Cloud-based	Free for video conferencing Price starts at $15/user/month.
Salesforce Service Cloud 360	Small to Large Businesses	Web-based	Chat Bots, Self-Service Center, Digital and Workforce engagement tools	Cloud-Based	Contact for quote
Vonage	Small to Large Businesses and Freelancers.	Web, Android, iOS.	Auto-Log Calls, Dynamic Call Routing, Custom Dashboard.	Cloud-hosted, On Premise.	Mobile plan: $19.99/month, Premium: 29.99/month, Advanced: 39.99/month.
8×8	Small, Medium, & Large businesses and Freelancers	Android, iPhone/iPad, and Web-based.	Phone System, Collaboration Features, Contact Center, Reporting & Monitoring, etc.	Cloud-hosted	Standard: Free Pro: $50/user/mon Ultimate: $75/user/mon
LiveAgent	Small to medium-sized businesses.	Windows, Mac, Linux, Android, and iOS.	Integrates with 99% of VoIP providers, social media integrations, ticketing, live chat, and self-service options, etc.	Cloud-hosted	Free, Ticket: $15/agent/mon Ticket+Chat: $29/agent/mon All-inclusive: 439/agent/mon
Five9	Small, Medium, & Large businesses.	Windows, Mac, iPhone/iPad, & Web-based	Outbound, Inbound, Common Platform, & Administrative.	Cloud-hosted	Get a quote
Talkdesk	Small, Medium, and Large businesses.	Windows, Mac, & Web-based.	Voice features, Outbound dialer features, Intelligent routing features, Reporting & analytics, etc.	Cloud-based	Enterprise & Professional plans. Get a quote.
Zendesk	Small, Medium, and Large businesses.	—	Making & taking calls, Routing & queuing calls, Text, Monitoring & Routing, Reliability & Services.	Cloud-hosted	Lite: Free Team: $19/agent/mon Professional: $49/agent/mon Enterprise: $89/agent/mon
Avaya Contact Center	Small & Medium size businesses	Windows, Mac, Android, & iPhone/iPad.	Self-service, Assisted Service, Performance Management, AI & Mobile Experience.	On-Premises or Public, Private, or Hybrid Cloud	Basic: Starts at $109/user/mon Advanced: Starts at $129/user/mon

Let’s see a detailed review of each Software!!

Get Free Quotes for the Best Call Center Software

Get a Free Buyer's Guide and Quotes for the Best Call Center Software:

#1) Freshdesk

Best for Omnichannel Routing and Seamless Integrations.

Price: Free for 10 agents, Basic plan starts at $15/user/month, Pro Plan starts at $49/user/month, Enterprise plan starts at $79/user/month. A 21-day free trial is also available.

With Freshdesk, you get a digital-first call center solution that can enhance your customer’s experience across all your communication channels. Freshdesk helps you automatically route calls coming in from all across your set channels to the right team member in the company.

The platform also allows you to offer voice support to your customers around the clock with the help of intuitive IVR and voice bot technology. Freshdesk also makes it easier for you to assess your call center’s performance based on data gathered in real time.

Features:

• Facilitate easy collaboration between multiple team members in your organization.
• Leverage IVR and voice bots to offer 24/7 customer support.
• Customizable omnichannel dashboard to monitor KPIs and metrics.
• Seamless integration with several CRM and billing tools.

Verdict: Freshdesk makes sure you provide the best customer support to your customers around the clock with contact center-essential features. The platform arms you with the telephony and chat capabilities needed to reduce the cost of your business considerably while boosting your staff’s productivity.

Deployment: Cloud-Based
Platform: Any device

#2) Talkroute

Best for Call forwarding and custom greetings.

Talkroute is one of the finest new virtual phone systems thriving in the market today. It is easy to set up and works very well at enabling calling and messaging over the Internet. What makes Talkroute a great call center software is the diverse range of features it offers. 

For instance, Talkroute enables you to forward or route calls received. You’ll be able to very easily transfer live calls to the appropriate voicemail, extensions, and departments. You can also set up custom welcome greetings to greet your callers. 

Features:

• Unlimited calling
• Offers business phone numbers
• Call routing and forwarding
• Text messaging
• Call recording

Verdict: Talkroute comes equipped with a handful of really helpful features that can be used to bolster your call center business. It is easy to set up, comes with apps that are compatible with almost all operating systems, and offers flexible subscription plans. 

Price: Talkroute offers the following subscription plans:

• Basic: $19/month
• Plus: $39/month
• Pro: $59/month
• Custom enterprise plan

#3) CloudTalk Business Phone System

Best for small to large businesses.

Price: CloudTalk offers 3 plans as well as a custom enterprise plan. Prices are based on the number of seats and features. Monthly and annual plans with a 30% discount are available.

CloudTalk is a business phone system built for sales and customer service teams. It helps the sales team dial faster and close more deals by automating the dialing process as well as customer service teams to keep customer satisfaction high by handling more calls with smart routing and IVR.

Every CloudTalk plan includes access to the online dashboard and native desktop (Win & Mac) and mobile apps (iOS and Android). It also helps businesses keep data synced by offering native integrations with CRMs, Helpdesks, and Shopping carts as well as Zapier and API.

Features:

• SMS/Text messaging with templates.
• Power dialer with scripts and surveys, Smart dialer, and Click-to-Call.
• Interactive Voice Response (IVR) with Drag and Drop builder.
• Inbound call distribution and outbound dialing.
• 50+ Integrations with CRMs (Salesforce, Hubspot, Pipedrive & more) as well as Helpdesks (Zendesk, Freshdesk, Zoho, ..) and Zapier + API.
• It has functionalities for agent scripting, voice mail, call conferencing, and toll-free numbers.
• CloudTalk offers local phone numbers from 70+ countries (toll-free as well).

Verdict: CloudTalk provides a cloud-based phone software that is super fast to deploy and set up even for a non-tech person. It lets you set up an online call center with all the bells and whistles from anywhere in the world while maintaining a local presence with national phone numbers.

It is GDPR and PCI-compliant, has 99.99% uptime, and has great call quality ratings by customers. Pricing is very SMB friendly with plans starting at $15/month.

Deployment: Cloud Hosted
Platform: Windows, Mac, iPhone/iPad, Android & Web-based.

#4) RingCentral Contact Center

Best for small to large businesses.

Price: RingCentral Contact Center has three pricing plans i.e. Basic, Advanced, and Ultimate. You can get a quote for the pricing details of each plan.

RingCentral Contact Center provides standard IVR and ACD capabilities with the Basic plan. It provides Advanced IVR & ACD capabilities with its Advanced and Ultimate plan. It supports the Omnichannel contact center. It provides flexible reports.

It has more than 40 features for routing, integration, administration & management, workforce management & optimization, customer engagement, flexibility, safety, reliability, and security.

Features:

• For intelligent routing, it provides the features of ACD, IVR, skills-based routing, Virtual hold, Voicemail routing, Omnichannel routing, Outbound dialing, outbound campaign management, chat & co-browse, and social media interactions.
• For administration and reporting, it provides features of call recording, pre-built reports, silent monitoring, barging, omnichannel analytics, supervisor tools, etc.
• For workforce management and optimization, it has features of speech and text analytics, performance management, coaching & learning tools, screen recording, gasification, etc.

Verdict: RingCentral Contact Center has features for permission-based access, encryption, working through a disaster, etc. It also provides features like collaboration, PBX integration, and a Shared directory. RingCentral ensures 99.99% uptime.

#5) Dialpad

Best for small to large businesses.

Price: A free trial of the platform is available for 14 days. Business Phone System plans start at $15 per user per month. It offers free unlimited video conferencing and a business plan for $15/user/month.

Sales Dialer price starts at $95 per agent per month. You can get a quote for the Contact Center solution. All the mentioned prices are for annual billing.

Dialpad is a cloud communication platform that is powered by AI and capable of taking notes and analyzing sentiments. You will get a single place to record calls, mute, hold, etc. It will seamlessly transfer between devices. It can be integrated with G Suite, Office 365, and Salesforce.

Features:

• For local numbers, Dialpad supports more than 50 countries.
• It offers the features of call routing, live call coaching, powerful analytics, and porting existing numbers.
• Dialpad contains the capabilities of automatic spam detection, collaboration, unlimited calling, multi-level auto attendant, etc.
• It provides fast and hassle-free deployment.

Verdict: Dialpad is an easy-to-use platform. It can be used on any device, anywhere. It has robust features. Its business phone app will let you check voicemails, make phone calls, and send messages through a mobile device.

Deployment: Cloud-based
Platform: Any device

#6) Salesforce Service Cloud 360

Best for Small to Large Businesses.

With Salesforce, you get all the tools you need to deliver an excellent customer support experience. The software makes customer information and AI-powered suggestions readily available to agents. This prepares them well enough to tackle issues raised by customers in no time.

The software also equips your team with intelligent workflows and chatbots to make the delivery of customer support as seamless as possible. We also like how this software uses automation for agent training and schedule optimization.

Features:

• Self-Service Centers that are comprehensive
• Chat Bots
• Facilitates Digital and Workforce engagement
• Automated Forecasting

Verdict: Salesforce comes loaded with a ton of features that all work together seamlessly to help organizations and agents deliver exceptional customer support.

Price: Free demo available. Contact for a quote.

#7) Vonage

Best for Small to Large Businesses and Freelancers.

Price: Mobile plan: $19.99/month, Premium: 29.99/month, Advanced: 39.99/month.

Vonage offers a cloud-based call center solution that is easy to use and integrates seamlessly with some of the most popular CRM platforms out there to make call center operations considerably efficient. It makes the lives of call center agents easier with an AI that routes customers automatically exactly where they need to go.

This not only helps businesses offer better customer support but also helps call center agents be more productive. Another highlight of Vonage’s call center software is its ability to integrate with major CRM platforms. Vonage’s user-friendly UI alongside robust productivity, KPIs, and personalization features can be bought on platforms like Salesforce, Zendesk, and more.

Features:

• Auto-log calls
• Dynamic Call Routing
• Custom dashboard
• Conversation Analyzer
• AI Virtual Assistant

Verdict: Vonage works as a fantastic call center software because of its AI-based functionality, user-friendly UI, and above all, its ability to integrate seamlessly with major CRM platforms like Salesforce and Microsoft Dynamics.

#8) 8x8 Virtual Call Centre

Best for businesses of any size and freelancers.

Price: 8x8 has three pricing plans for the ContactNow product. The Standard plan is free. The Pro plan will cost you $50 per user per month and the Ultimate plan is for $75 per user per month.

8x8 provides a cloud-based contact center management solution that can handle Inbound and Outbound calls. It provides a Virtual Contact Center that has the functionalities of the enterprise contact center.

The ContactNow contact center is a solution for small businesses. 8x8 also provides business phone systems and a platform for integrated phone, meetings, and team messaging.

Features:

• For Omnichannel routing, it provides the features of skill-based routing, IVR, Queued callback, web callback, & Inbound chat, email, social channels, etc.
• It provides historical & real-time reports, customer experience analytics, and Speech analytics.
• It can be integrated with Native CRM or using third-party integration.
• Agents have features of Knowledgebase, Expert Connect, and Co-browse.

Verdict: 8x8 Contact Center is a cloud-based solution with multiple features and functionalities like Voice & Screen Recording and archiving. It has features of Internal chat for agents & supervisors and Quality Management.

#9) LiveAgent

Best for small to medium-sized businesses.
Price: $39/month per agent. There are no hidden fees or extra per-minute charges.

LiveAgent is a cloud-based call center software. The software offers both outbound and inbound call center capabilities, complete with complex IVR trees, call routing, and unlimited call recordings. In addition to being a call center software, LiveAgent offers live chat, ticketing, knowledgebase, customer portal, and reporting capabilities.

Features:

• Integrates with 99% of VoIP providers.
• Has smart call routing, and IVR, stores unlimited call recordings, supports video calls, and has powerful data analysis and reporting functionalities.
  • It provides a solution for both inbound and outbound calls.
• Offers over 180 help desk feature-complete with social media integrations, ticketing, live chat, and self-service options.
• Integrates with over 40 third-party apps.
• 24/7 support.

Verdict: LiveAgent provides a 100% cloud-based call center solution as a part of its help desk software. The price-to-value ratio is second to none.
Deployment: Cloud Hosted
Platform: Windows, Mac, iPhone/iPad, Android, & Web-based.

#10) Five9 Cloud Contact Center Software

Best for small to large businesses.

Price: The price will be based on seats, usage, and features. It has monthly as well as annual plans. You can get a quote for its pricing details.

Five9 is a cloud-based contact center. Five9 Call Center solution comes with Outbound, Inbound, Common Platform, and Administrative features. It makes use of AI for a personalized customer experience. It can provide more than 100 types of reports.

It provides 24*7*365 customer support through phone, email, and customer portal. It provides the facility for call recording, historical reporting, real-time reporting, cloud APIs, and data import.

Features:

• It can be integrated with CRM.
• It has a predictive dialer, ACD intelligent routing, and Interactive Voice Response (IVR) with Speech Recognition.
• It provides a blended solution for inbound call distribution and outbound dialing.
• To offer your customers a better experience, it provides an omnichannel solution that enables seamless movement of agents across social media, live chat, voice calls, etc.
• It has functionalities for agent scripting, voice mail, call conferencing, and toll-free numbers.
• It has Predictive, Progressive, and Power dialers.

Verdict: Five9 provides a 100% cloud-based solution with all the features of the on-premises system. It works on the unstructured data from email, chats, and other data channels to know the intention of the customers. It has Local Number Options, DNC Compliance, Web Callback, and a facility for text-to-speech and speech recognition.

Further Reading => Some of the BEST Auto Dialer Software to Look for

Deployment: Cloud Hosted
Platform: Windows, Mac, iPhone/iPad, & Web-based.

#11) Talkdesk Cloud Platform

Best for small to large businesses.

Price: Talkdesk provides two pricing plans i.e. Enterprise (Get a quote) and Professional (Get a quote). Free demo is also available on request.

Talkdesk has intelligent routing features like ACD, IVR, Ring Groups, etc. It provides unlimited call recording with both plans. It features advanced voice capabilities and a power dialer. It has advanced network architecture. Talkdesk provides an Outbound Dialer too.

Features:

• It has quality management features like call recording, call monitoring, and call barging.
• It has intelligent routing that can route calls using caller data, IVR, CRM information, etc.
• Talkdesk can be integrated with more than 30 systems like Salesforce and Zendesk.
• It provides Customizable reports and a real-time dashboard.

Verdict: Talkdesk provides a platform that is based on the microservices architecture and CPaaS foundation. This technology will give you better call quality & availability and on-demand global scalability.

#12) Zendesk Talk for Inbound Call

Best for small to large businesses.

Price: Zendesk Talk has five pricing plans, i.e. Lite (Free), Team ($19 per agent per month), Professional ($49 per agent per month), Enterprise ($89 per agent per month), and Partner Edition ($9 per agent per month). A free trial is also available for Lite, Team, and the Professional plan.

Zendesk provides a call center solution, i.e. Zendesk Talk, which is embedded in Zendesk. It has features for inbound and outbound calling. It will allow you to select the port from the existing number. A local and toll-free number is available for 40 countries.

Zendesk supports multiple calling. It has functionalities for Inbound MMS, SMS Notifications, Outbound SMS, Inbound SMS, etc.

Features:

• It allows unlimited concurrent calls.
• It supports Voicemails and the creation of tickets with optional transcriptions.
• It has functionalities for Warm transfer, call recording, and call control.
• It also provides features like IVR systems, call queues, group routing, round-robin routing, call-back from a queue, etc., for routing and queuing calls.
• Real-time dashboards, Advanced Analytics, and Call Monitoring & barging are the features provided for monitoring and reporting.

Verdict: Zendesk Talk is a call center solution with advanced features and functionalities like automatic ticket generation from calls or voicemails. It has features for browser-based call-making and customized greetings.

#13) Avaya Contact Center

Best for small and medium businesses.

Price: Avaya's cloud-based contact Center has two pricing plans i.e. Basic (Starts at $109 per user per month) and Advanced (Starts at $129 per user per month).

Avaya Contact Center is an automated solution for inbound and outbound speech, video, email, and chat applications. It provides assisted service. It has features of Interaction recording, voice analytics, and automated scheduling.

Features:

• It provides AI solutions that will help in enhancing human decision-making, simplifying operations, and automating processes.
• It can identify mobile callers and offer them a mobile web experience that will be unique for their devices.
• It has features of DTMF auto attendant and call recording for an agent.

Verdict: Avaya Contact Center can provide features for screen capture, quality management, and coaching abilities. It provides real-time and historical reports.

#14) Ytel

Best for small to large businesses.

Price: For the Contact Center, the Agent License is $99. Additional offerings include Unlimited Outbound Calling Line ($10), Phone Number ($2.50), Local SMS ($0.0075), Inbound Voice ($0.01), and Toll-free number ($5). Contact Center software price starts at $100 per seat. Pricing will be based on the number of seats and usage.

Ytel will help you deal with unorganized contact lists, scattered workflows, and high traffic & low conversion. Ytel provides Voice API for Inbound calls, Outbound calls, IVR, Call Recordings, Conferencing, and Transcription features. It provides deployment through the cloud and an open API.

Features:

• For Contact Center, provides the features of Inbound Calls, Outbound Calls, Call Recordings, Agent Scripting, DNC Safeguard, Skill-based routing, and Time Zone Protection.
• It supports Local Numbers, Toll-Free vanity Numbers, Short Codes, Tracking Numbers, and SMS Enabled Business Lines.
• It provides an API for Voice and Message programming.
• It has features of Outbound Campaign Builder, Intelligent Routing, and Inbound Lead conversion.
• With SMS API, it provides the features of Inbound SMS, Outbound SMS, Shortcode Messages, Toll-free Messages, and A2P Messages.

Verdict: Ytel is simple, intuitive, and reliable software. It provides APIs and professional services. It provides 24*7 US-based customer support.

#15) CrazyCall

Best for small to large businesses and freelancers.

Price: CrazyCall has three pricing plans, i.e. Starter ($11 per user per month), Team ($22 per user per month), and Professional ($45 per user per month). It offers a free trial for 14 days.

CrazyCall is a business phone system that is tailored to your needs. It has features for call monitoring and recording. It supports international numbers. It has functionalities for call transfer, conference calls, and autodialer. CrazyCall provides toll-free numbers.

Features:

• It provides the power dialer to automate outbound calls.
• It will allow you to auto-schedule your calls and set a time between the calls.
• The call monitoring feature has the functionality for a daily dashboard for live performance monitoring and generating reports from historical data.
• The tool will allow listening to calls in real time.
• It allows call transferring of an ongoing call.

Verdict: CrazyCall will allow you to create a personalized call script. It provides unlimited data storage with a Professional plan. It has the functionality of conference calling and tailored reporting.

#16) Convoso

Best for small to large businesses.

Price: You can get a quote for its pricing details. As per the reviews, the price for the product is $90 per user per month.

Convoso is a browser-based call center platform. It provides primary features of calling, SMS, Voice broadcasting, email, Ringless voice mail, and Conversational AI agent. It also provides advanced features like customizable dashboards, dynamic scripting, multiple dealing modes, workflow dialing, etc.

Features:

• It provides TCPA compliance tools.
• It has features for Local caller ID, caller ID reputation scoring, and two-way texting.
• It has a facility for Power dialing, Predictive dialing, and Preview Dialing.
• The tool helps in keeping calls free from Scam Likely or Scam Lock alerts.
• This tool will help you to reach the customers at the right time with the feature Workflow dialing.

Verdict: Convoso is a cloud-based solution. It has a built-in CRM system. It provides a feature of workflow dialing that will help you to find the correct time to call each individual.

#17) Knowmax

Best for Call center knowledge management system for BPOs & In-house/captive customer support teams.

Best for Global enterprises with small, medium, or large-scale operations.
Price: Knowmax offers different pricing plans for different products. Get a quote.

Knowmax provides a complete knowledge management solution for contact centers. It’s a cloud-based intuitive platform, deployed in 30+ countries, which allows you to easily create content, curate them and disseminate it across digital as well as assisted channels.

Features:

• Google-like search, which helps in easy findability of knowledge from a centralized repository, thus reducing AHT as well as agent error.
• Decision trees with step-by-step guides help agents in taking the next best action with accurate probing.
• Easy product adoption & faster resolution using visual how-to-guides for accurate & faster responses at all times.
• Reduce time to proficiency of agents from months to weeks or days using an integrated learning module with assessment capabilities.
• Create knowledge in the language of your choice such as English, Spanish, Mandarin, French, German & more.
• Language agnostic creation & consumption.
• Conduct ongoing assessments to ensure that process health is on track for new as well as tenured agents with regular updates.
• Equip agents to send relevant knowledge articles & help guides to customers thus reducing repeat calls, leading to lower OPEX & better customer self-service.

#18) 3CX

Best for businesses of any size.

Price: 3CX FREE, is available free forever, equipped with basic call management tools. Pricing for medium and large is calculated based on simultaneous calls for maximum savings and scalability. Alternatively, small companies can enjoy 3CX StartUP for free for up to 10 users, or PRO with additional features for up to 20 users at an extra cost.

3CX provides a comprehensive call center solution that includes dynamic call queues, IVR, and call reporting. A simple drag-and-drop Call Flow Designer can also be used to fully automate call handling. Overall, 3CX has recommended itself as a perfect tool for managing multichannel communications including audio and video calls, WhatsApp, and business SMS. What’s more,

3CX Live Chat is also included in all 3CX licenses and it can help customers instantly elevate the chat to an audio or video call and help resolve more complex issues.

Features:

• One platform for all communications: audio and video calls, live chat, SMS, and WhatsApp.
• Advanced Queue Strategies: including Round Robin and Hunt by 3s.
• Remote Work: agents can respond from any location, whether in the office or WFH.
• Call Recording: can be recorded for legal and quality assurance purposes.
• Agent Training: Listen in, Whisper, and Barge in options available when needed.
• Call Reporting: built-in reports, SLA, and call-back statistics.
• Wallboard: real-time monitoring of queues.
• Microsoft 365 Integration: synchronize your MS365 plan with 3CX.
• CRM Integration: connect your CRM to streamline all caller data.
• Call Flow Designer: call handling, automated responses & user-friendly interface.

Conclusion

We have reviewed and compared the top call center software in this article. Five9 provides a 100% cloud-based Contact Center Software solution with a lot of features and functionalities like call conferencing and Web Callback. Talkdesk makes use of advanced network architecture. It provides features like intelligent routing and customizable reports.

Zendesk Talk is rich in features and functionalities. Ytel is a simple and intuitive call center solution. CrazyCall is a business phone system that has features like power dealer and automating outbound calls.

The 8*8, Zendesk, and Freshcaller provide a free plan.

Hope this article would have helped you in selecting the right Call Center Software.