FIXED: There Was a Problem Resetting Your PC (7 Solutions)

This tutorial is a guide to understand the stepwise methods to fix There Was a Problem Resetting Your PC Windows 10 error:

The world has been advancing to see the brink of technology, and with each passing day, we are getting ourselves more involved in the technology with our tasks getting more and more dependent on it. Besides us getting advanced, there are various errors and bugs that we see on our system on a day-to-day basis, but their fixes make working on the system efficient and smooth.

In this article, we will discuss one such error called “There was a problem resetting your PC” and will even discuss the numerous variations to this error along with different ways to fix Windows 10 reset failed error.

What Is ‘Windows 10 Won’t Reset’ Error

There Was a Problem Resetting Your PC Fixed

This error is quite common and is faced by numerous users when they try to reset their PC. A dialog box stating ‘there was a problem resetting your PC’ appears whenever you try to reset the PC. There are various reasons which can be responsible for such an error, and certainly, you can fix this error by applying fixes in the system files.

There are also variations of this error available, among which some are mentioned below:

  1. There was a problem refreshing your PC, no changes were made
  2. There was a problem resetting your PC Surface Pro 4
  3. There was a problem refreshing your PC, no changes were made
  4. Can’t reset PC Windows 10
  5. There was a problem resetting your laptop, computer

These were the various variations of the error that you may face, and these can be fixed using the methods mentioned in the below section.

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Ways To Fix ‘There Was a Problem Resetting Your PC’ Error

There are numerous ways to fix the “There was a problem resetting your PC” error and its variations. We will discuss some of the methods in this section.

Method 1: Using Advanced Startup Options

#1) Open settings and click on “Update & security,” as shown in the image below.

Windows settings

#2) Now, click on “Recovery” and then on “Restart now” under the Advanced startup option, as shown in the image below.

Restart now

#3) The system will restart. Now, click on “Advanced Options” as shown in the image below.

Advanced options

#4) Click on “Command Prompt”.

Command Prompt

The Command Prompt will open. Type the command mentioned below:

cd% windir% \ system32 \ config
ren system system.001
ren software software.001

Note: Type each line of command after pressing Enter. These commands make changes in system files, so be extra sure and careful while using them.

Method 2: Using Command Prompt

The Command Prompt provides the user with admin access and allows them to make changes in the system files. By using a set of commands on Command Prompt, you can easily reset the system and fix this error.

Follow the steps listed below to fix Windows 10 won’t reset error:

#1) Search for “Command Prompt” in the search bar. Make a right-click on the option and click on “Run as Administrator,” as shown in the image below.

Run as Administrator

#2) Type “dism /online /cleanup-image /restorehealth” and press Enter.


The Image Servicing and Management tool will be activated, and the system will get reset to the previous working image.

Method 3: Perform System Restore

The System Restore is an efficient method that allows users to turn back the system to its older image or the earlier settings saved on the system. First, you need to create a restore point, and then you can restore the system image by following the steps mentioned in the link below to fix the ‘problem resetting your PC’ error.

Suggested Reading=> How to perform System Restore

Method 4: Fresh Install Windows

Another efficient method to fix this error is by installing the latest version of Windows on the system. Installing the latest version of Windows will allow you to fix all the bugs that the system was facing earlier. Download the latest version of Windows and install it using a bootable USB and it might fix Windows 10 there was a problem resetting your PC.

Method 5: Run System File Scan

The System File Scan is a feature provided by Windows which allows its users to run a complete system check and fix any errors if found on the system files. Follow the steps mentioned here to run a System File Scan.

Method 6: Disable ReAgent.exe

The ReAgent.exe is a Microsoft Recovery Agent which facilitates the recovery of the system and allows resetting the PC. By disabling and then enabling ReAgent.exe you can easily fix there was a problem by resetting your PC error.

#1) Type “Command Prompt” in the search bar, make a right-click on the command prompt. Click on “Run as Administrator” as shown in the image below.

Click on “Run as Administrator

#2) Type “reagent /disable” as shown in the image below.

reagent disable

#3) Now type “reagents /enable” as shown in the image below.

reagents enable

By following the steps mentioned above, you can first disable ReAgentc.exe and then enable it to invoke its functionality if there was a problem resetting your PC.

Method 7: Run Startup Repair

Windows provides its users with a feature that allows them to repair the startup files and fix errors on the system.

Follow the steps mentioned below to run startup repair on your PC:

Note: Restart your PC by clicking on Power> Restart while pressing the shift key.

#1) Your system will restart, and a screen will appear as shown in the image below. Click on “Troubleshoot.”

click on Troubleshoot

#2) This will lead you to another screen. Now click on “Advanced Options” as shown in the image below.

Advanced Options

#3) Click on “Startup Repair”.

Startup Repair

Now your system will start looking for the fixes and repairs and will start making changes. When the process is completed, the system will restart.

Frequently Asked Questions

Q #1) Will resetting PC fix driver issues?

Answer: Resetting PC refers to returning the system to the same state or version when it was first purchased, along with all default settings applied on the system. By resetting the PC, the system will reinstall drivers again, which might fix the driver issues.

Q #2) Why does my computer reset itself?

Answer: There are various reasons which can be responsible for computer resetting itself, and some of them are listed below:

  • Hardware failure
  • Software failure
  • RAM
  • Graphics card
  • External devices
  • Virus or infected files

Q #3) Will resetting the PC remove the virus?

Answer: Yes, by resetting the PC, you can clear all the data stored on the hard drive, which refers to cleaning all the files along with the infected files.

Q #4) Will I lose Windows 10 if I factory restore?

Answer: No, the factory restore just means that the files on the system will be erased, and the system will install itself afresh with no files from the earlier version.

Q #5) How do I restore the PC to factory settings?

Answer: You can easily restore the PC to its factory or default settings and configurations following the steps mentioned below:

  • Open Settings.
  • Click on Update & security.
  • Click on Recovery > Restart now.

This will keep your data intact but will reset the system configurations to the default mode.

Q #6) Can I reinstall Windows 10 for free?

Answer: Microsoft allows its users to use Windows 10 free of cost, but it poses some restrictions in the settings, and it also does not allow the users to make changes in the configurations. Whereas if a user has a product key, then he/she can first download Windows for free and then enter the product key to use all the features and functionality without restrictions.

Q #7) What do you do when your computer doesn’t reset?

Answer: There are various methods and fixes which you can apply if you are unable to reset the computer.

Some of them are listed below:

  • Run System File Checker Scan: The system file checker scan is an efficient method to locate any errors on the system and hence fix them, so you should run the SFC scan first.
  • Recover from a Backup Drive: You must create the backup of the data on the system and reset the system or reinstall Windows and backup the data.
  • Check Recovery Partitions: There is a possibility that partitions might have got corrupted, which does not allow the user to reset the system, so you must try to recover partitions.
  • Scan System for Malware: Perform a system scan that might locate any infected files or malware on the system causing this error.


“There Was a Problem Resetting Your PC” is one of the most common errors that users face while resetting their system. The error also has numerous variations that also need to be fixed to make the system much more efficient while working on it.

In this article, we have discussed the ways to fix there was problem resetting your PC no changes were made error. We have also discussed the ways to fix the variations of this error in the article.

Further reading =>> Methods to fix Message plus app not working