10 BEST IT Support Companies in the World (TOP Reliable)

This article presents a well-researched list of top IT Support Companies worldwide, helping you find the most suitable one for your business:

Due to the digital transformation of business operations in almost every industry, the use of modern, advanced technology is at an all-time high. And, to survive in the competitive market, one must adopt the most efficient, most productive, and advanced methods of operation.

There is no doubt that technical advancements have made businesses more efficient and profitable. But you must be highly tech-savvy, in order to take full advantage of the technology, otherwise, it can give you just the opposite results in no time!

Technical devices can sometimes stop working and disrupt business operations.

IT Support Services – Top Trending

Businesses today use IT support companies to ensure continuity and maximize technology benefits.

Watch this video illustrating the benefits of using IT support services:

The IT support companies can help businesses in the following ways:

1. Help them in the digital transformation process by making a proper plan for the digital infrastructure, as per the business’ nature and objectives.
2. Assist businesses in the installation process of technical devices.
3. Guide businesses in making proper plans on how to maintain regulatory compliance standards.
4. Offering instant help, in case of a technical issue, so as to maintain business continuity.
5. Software development, up-gradation, testing, and support services.
6. Helping businesses maintain the security of their data.

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The article lists top IT support service companies with reviews, comparisons, advice, and market trends.

Who is this article for?

This article is for startups who want IT support, as they are not very familiar with the market trends, consumer tastes and preferences, modern technologies, and methods of operation. Plus, established businesses also look for IT support services, due to the immense benefits they can get from them.

For example, getting ideas on which technologies to deploy based on the nature of their business and their growth objectives, learning about market statistics, digital transformation of the business, getting assistance for the security of the digital infrastructure, etc.

How to choose an IT support company?

A business searching for an IT support company must choose one that offers the following features and services:

1. Their business practices must be open and honest. You need to be well-informed about their business procedures, costs, expected time to accomplish a task, etc.
2. The security of your business data should never be compromised. Look for the steps they take to keep your data secure from the reach of any third parties. Plus, check their certifications, for example, ISO 27001 certification states that the company can manage the information securely.
3. The company must be reliable. The popularity and customer reviews say a lot about the company. A well-established company with adequate experience in their field would be suitable.
4. They must be able to effectively communicate with you in order to comprehend your needs and convey what they will give.
5. It is essential to have technical proficiency in contemporary technologies as well as an understanding of the market and the dominant manufacturing techniques.

How have we selected these companies?

We have selected these companies by considering the following main aspects:

1. Reputation of the company
2. Consumer reviews and ratings
3. Range of services offered
4. Security aspects
5. Ability to deliver goal-oriented services.

List of Best IT Support Companies

Popular and note-worthy IT Support Services list:

1. ScienceSoft
2. CDW
3. Support.com
4. HoustonTech
5. TechProComp
6. Techs in a Sec
7. Alliance Tek
8. LME Services
9. Instinctools
10. Codup
11. Hyperlink InfoSystem
12. Saigon Technology
13. Accenture
14. StratusPointIT
15. Itsg
16. Ntiva

Comparing Some Best IT Support Services

Detailed Reviews:

#1) ScienceSoft

Best for companies that need one mature MSP to handle all their IT operations long-term.

ScienceSoft is an IT support provider certified as a Microsoft Cloud Solution Provider and an AWS Select Tier Partner with 34 years in the IT business. Its portfolio shows support projects for enterprises of all sizes in 16 industries.

ScienceSoft’s clients report the following outcomes:

• 1.5-2.5x infrastructure cost reduction compared to the in-house infrastructure support.
• 99.98% infrastructure and app availability.
• Up to 96% user satisfaction score.
• 40% reduction in cloud fees thanks to cloud usage optimization.

Services Offered:

• 24/7 IT infrastructure monitoring, administration, and maintenance (network management, resource optimization, etc.).
• Design and implementation of new infrastructure components, cloud migration.
• L1–L3 IT help desk with flexible time coverage (24/7, 12/7, 12/5, 8/5).
• Software maintenance and evolution.
• Cybersecurity management (regular penetration testing, vulnerability scanning, compliance monitoring, SIEM, etc.).

Watch this video on “Why companies choose ScienceSoft as an IT partner’:

Founded In: 1989
Employees: 750+
Revenue: $32 M
Locations: USA, UAE, KSA, Finland, Latvia, Lithuania, Poland.
Headquarters: McKinney, Texas, USA.
Clients: Walmart, IBM, Nestle, eBay, Leo Burnett, NASA JPL.

Pros:

• Expertise in AWS, Microsoft Azure, Google Cloud Platform, DigitalOcean, Rackspace.
• 750+ professionals on board, which confirms they can manage large-scale infrastructures.
• ISO 9001 and ISO 27001 certifications ensure robust service quality and data security management.
• Offices in the US, the Gulf region, and Europe mean they can provide support across different time zones.

Our Review: We ranked ScienceSoft No.1 IT support provider because of its extensive offer covering both routine infrastructure activities and IT evolution to support changing business needs. Their transparency and mature approach to cooperation also make their offer stand out from the competition.

#2) CDW

Best for delivering goal-oriented services to businesses of all sizes.

CDW offers managed IT services for cloud-based, hybrid, and on-premise infrastructures. The platform is known to deliver holistic and secure IT solutions, tailored according to your goals and budget.

Their IT solutions include Analytics, Amazon Web Services, Cloud, Cybersecurity, Data Center & Network Infrastructure, DevOps, Digital Signage, Digital Transformation, Digital Workspace Solutions, IT Asset Management, and Print Solutions.

CDW has clients in the USA, UK, and Canada. It is a Fortune 500 company and a member of the S&P 500 Index.

Why do we like this?

CDW is a big name in the IT services industry. Their services are demanded all around the world. They offer 24/7 services, so as to maintain the continuity of your business. They are ISO certified and the quality of services they deliver is praiseworthy.

Founded In: 1984
Headquarters: Vernon Hills, Illinois, USA
Office Locations: Illinois, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Indiana, Iowa, Kansas, Maryland, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Toronto, Montreal, Calgary, Edmonton, Ottawa, Winnipeg, Vancouver, Victoria
Estimated Annual Revenue: $23 billion
Number of Employees:15,300
Clients: 2,50,000 clients including Little Dot Studios, Premier Foods, Forensic Capability Network, and more.
Average per hour Rate: Contact directly for information.

Services Offered:

• Colocation Center Services include backup and disaster recovery, managed hosting for IT infrastructure, high-performance network peering, and more.
• Connectivity services include global WAN, SD-WAN, and IP services, custom fiber, hosted VoIP/SIP, low latency transport, and managed networks.
• Infrastructure as a Service and managed hosting, Backup as a Service.
• Disaster recovery, Hosted Exchange, Contact center services.

Pros:

• 24/7 coverage to keep your systems running and reduce the risk of failure.
• An ISO 9001, ISO 14001, ISO/IEC 20243, ISO 27001, ISO 28000 certified platform.

Our Review: CDW offers IT experts who specialize in delivering their services to government, education, healthcare, retail, and more. Businesses of all sizes can benefit from their services. With their expertise, experience, industry-leading partnerships, and end-to-end support, CDW delivers top-quality IT support services.

Website: CDW

#3) Support.com

Best for all-in-one, remote IT help services.

Support.com is a leading IT support services company. They let you talk to an expert anytime, through phone or online chat, or schedule a call for a time convenient to you, or get remote support directly to your computer, or just try their free Guided Path® for step-by-step instructions on how to DIY.

They offer different subscription plans, according to the number of employees you have.

Here you can watch a video of how Support.com works:

Why do we like this?

Support.com offers 24/7 remote tech support, which makes it highly recommended by its clients. They even offer a money-back guarantee, in case you do not feel satisfied with their services. You can just opt for their monthly plan and get unlimited benefits for that month.

Founded In: 1997
Headquarters: California, USA
Office Locations: California, Delaware
Estimated Annual Revenue: $43.9 million
Number of Employees: 1,200+
Clients: 5,000+ customers including Zendesk, Upclick, and more.

Services Offered:

• A team that helps resolve issues with Windows, Android, and Apple devices.
• Helps in setting and troubleshooting Wi-Fi, network, and router issues.
• Provides static IP support, and helps in removing malware, viruses, and spyware.
• Speeding up a slow computer or laptop; updating, installing, or uninstalling software.

Pros:

• 24/7 remote tech support
• Tech Pros are ready to fix any device, any issue, any time
• 30-day money-back guarantee
• Their service covers the latest OS versions of Mac, Windows, Android, and iOS, and older versions are still supported by the manufacturer.
• SSL technology to encrypt your data in transit.

Cons:

• No services for Linux devices.

Verdict: I would highly recommend Support.com to small businesses as well as for homes. Their services are praiseworthy. They even offer a money-back guarantee, in case your problem is not fixed.

They use Secure Sockets Layer technology, to secure your data in transit. They claim to have solved over 5 million tech issues to date and commit to delivering high-quality services to their clients.

Price: Support.com offers the following price plans:

• TechSolutions Business (For up to 5 employees): $99 + taxes (per month)
• TechSolutions Business (For up to 10 employees): $189 + taxes (per month)
• TechSolutions Business (For up to 25 employees): $449 + taxes (per month)
• TechSolutions Business (For up to 50 employees): $749 + taxes (per month)

Contact directly for higher plans.

Website: Support.com

#4) HoustonTech

Best for affordable and reliable IT support for small to medium-sized businesses.

HoustonTech is a popular, managed IT support company in Houston.

They provide reliable IT support specialists for configuring and installing up-to-date software and hardware, managing them, helping your staff with tech-related issues, compiling reports about the computer systems and hardware in the company, assessing the modern software and operating systems, and testing them before applying them in your business system, conducting security checks and more.

They work with the key principles of quality, dedication, innovation, transparency, and teamwork; and aim at working with modern technology, so as to provide their clients with the best user experience.

Why do we like this?

The range of IT services offered by HoustonTech is nice. You can get instant phone support anytime. They even offer remote network monitoring services, so that immediate action can be taken, in case of a threat.

Founded In: 2009
Headquarters: Houston, TX, USA
Office Locations: Houston
Estimated Annual Revenue: $1.9 million
Average per hour Rate: $100 – $149

Services Offered:

• Professional IT services, including helping businesses in planning, implementing, and managing the right technologies, as per their business objectives.
• Cloud IT services include helping businesses with their cloud computing needs, including setting up Office 365 or moving the data, email, and backups to the cloud.
• They manage your desktops, to avoid disruptions in business operations and help in safeguarding your devices from malware and viruses.
• They offer VoIP services including SMS, voicemail, etc. and even help you with CRM software integration.

Pros:

• Get 24/7 instant support for troubleshooting and resolving tech-related problems, either through a phone call or chat.
• Offers remote network monitoring services, that help in tackling the problems before they turn into a disaster
• Open communication throughout the entire process

Verdict: I found the IT support services offered by HoustonTech to be suitable for small to medium-sized businesses. The clients of HoustonTech comprise mainly CPAs and accountants, doctors, real estate developers, credit unions, oil and gas companies, manufacturing companies, insurance firms, and nonprofit organizations.

Price: They charge a monthly fee for their services, as per your requirements. Contact directly to get a price quote.

Website: HoustonTech

#5) TechProComp

Best for offering flexible solutions, according to a business’s needs.

TechProComp is an IT services outsourcing company for small to medium-sized businesses. It is an award-winning platform that customizes its services to fit your unique requirements.

Refer to this video, which illustrates why you should opt for TechProComp:

I have picked TechProComp for this spot in our list, because of its impressive customer reviews, and industry recognition as a TOP IT Managed Service Provider. Plus, they work with the mission of helping their clients in cutting their costs, do better and modernize, so as to remain competitive in the market.

Why do we like this?

TechProComp has outstanding customer reviews. They offer 24/7 IT health monitoring services. Their IT consultation is up to the mark. They are known for providing proper guidance to the businesses, about the scope of technical improvements.

Founded In: 2017
Headquarters: Austin, TX, USA
Estimated Annual Revenue: $1 million
Number of Employees: 25 – 100
Clients: CarbonBetter, Shippy Properties Management, CPM Texas and more.
Average per hour Rate: $150 – $199
Project Size: $5,000+

Services Offered:

• Managed IT services including maintenance and management of the IT infrastructure.
• They help in embedding cyber security, so as to protect your infrastructure from all attacks and threats.
• They help businesses in maintaining a proper backup and recovery plan.
• Remote IT support for software installation, maintenance, or resolving an issue.
• IT consultation services, that help in analyzing the existing systems, so as to look for any potential improvements.
• Network services include creating your network environment, upgrading and maintaining it.

Pros:

• 24/7/365 IT infrastructure health monitoring.
• They help businesses in building well-designed, scalable, and effectively maintained disaster recovery plans.

Our Review: TechProComp is a trusted, one of the best IT support companies for small to medium-sized businesses. The clients of TechProComp seem to be highly impressed by the responsiveness and friendliness of the team, along with the quality of services delivered to them.

Website: TechProComp

#6) Techs in a Sec

Best for delivering fast IT services, at reasonable prices, with environmentally friendly methods of operation.

Techs in a Sec is known for delivering customized IT solutions for residential, small business, and government IT needs. Their services include IT maintenance, network and server installation, and support for PC and Mac devices.

They aim to deliver friendly, fast, and reliable services to organizations all across the USA. Their IT team is capable of resolving almost all kinds of tech issues. Another appealing fact about the platform is that it is a “Carbon-free” business, as they offset 100% of their carbon emissions, in order to protect the environment.

Why do we like this?

They adopt environmentally friendly methods of operation, and their technical expertise is amazing. They are known to deliver on-time, budget-friendly services.

Founded In: 2003
Headquarters: New York, USA
Estimated Annual Revenue: $14.8 million
Number of Employees: 120+
Average per hour Rate: Contact directly to know the fees.

Services Offered:

• IT Smart Hands Support and Remote Hands services to help businesses in troubleshooting, installation, and management of IT equipment.
• Desktop and laptop repair, data cabling, structured cabling installation, and firewall installation services.
• VoIP support, Voice and data cabling, White Label IT support, IT staffing, Router and server installation services.
• General maintenance, hard drive recovery, hardware upgrades, Kiosk installation, PC rollouts, and network configuration services.
• Software installation and upgrades, spyware removal, system restoration, digital signage support, VPN setup & support, and much more.

Pros:

• Multi-location support.
• Competitive pricing standards.
• Customized IT support to fit your needs.

Our Review: Techs in a Sec claims to deliver improved response times, enhanced security, dedicated technical support, and cost-effective and efficient resource management to its clients. I found this platform highly suitable for the IT support needs of small businesses as well as large enterprises.

Website: Techs in a Sec

#7) Alliance Tek

Best for cost-effective, end-to-end application development services.

Alliance Tek has a team of over 100 experts who have good knowledge and experience with a number of technologies including .NET, PHP, SharePoint, Salesforce, Android, iOS, and Cross-Platform frameworks such as PhoneGap.

The platform works with the objective of providing its clients with comprehensive, scalable, and extensible development roadmaps. They offer end-to-end software, web, mobile, and cloud application development as well as support and maintenance services.

Their maintenance services include bug-tracking and fixing, technological upgrades, and basic feature enhancement services.

Why do we like this?

Alliance Tek offers affordable and reliable technical support services. Their IT consultation services are also good. The customer reviews about the platform are impressive.

Average hourly Rate: $25 – $49

Services Offered (For technical support and maintenance):

• Application enhancements, configuration, and change management
• Complete testing support services
• UI enhancement, addition of features
• Technological upgradation services
• Specialized consultation services

Pros:

• Response time within 24 hours
• Low maintenance costs

Verdict: The customer reviews about Alliance Tek are outstanding. Their clients are all praised for the fast and cost-effective services offered by them.

Alliance Tek can be a great choice for small businesses as well as startups who wish to develop an application and, in addition, want consultation and other related services like support and maintenance, hosting, etc.

Website: Alliance Tek

#8) LME Services

Best for fast and affordable, quality IT support services.

Founded in 1994, LME Services is a popular name in the IT support industry. They offer affordable and reliable technology management services. All of their IT support experts have a minimum of 10 years of experience in the respective field, thus delivering good quality services.

It is an award-winning platform and has good customer reviews, which makes it highly recommended.

Why do we like this?

LME Services is a popular platform that offers a wide range of technical services. Many of the renowned brands rely on LME Services for IT support. The technical expertise of their team is worth appreciation.

Average hourly Rate: $100 – $149

Services Offered:

• Cyber security and hacker protection services
• Cloud hosting and software development services
• Helpdesk services including Servers, Computers, Mac’s Cloud, and Hosted solutions
• Network engineering including firewalls, network management, system design, and security
• CIO services including hardware upgrades, productivity analysis, and time management

Pros:

• Cost-effective platform
• A wide range of services
• Suitable for small businesses

Verdict: LME Services is an IT support company that is trusted by some renowned names like Subway, Lake Shore, Habitat for Humanity, and more.

Their response time is good, and they deliver cost-effective and quality solutions, which makes them loved by their clients.

Website: LME Services

#9) Instinctools

Best for offering affordable IT solutions for businesses of all sizes.

Instinctools is an over 20-year-old, award-winning IT support services company, which has more than 350 house experts and has delivered 650+ successful projects to date.

The platform partners with Microsoft, Google Cloud, OVHcloud, Zoho, and more platforms to deliver top-quality services to its clients. They work with Non-disclosure and Non-compete agreements, so as to maintain the security of your data and other information.

Why do we like this?

Instinctools offers highly affordable IT support. Their technical expertise is commendable. They provide end-to-end application & application support to their clients.

Average hourly Rate: $25 – $49

Services Offered:

• Custom Software Development, Digital Product Engineering, Legacy Software Modernisation services.
• End-to-end application support and maintenance services include spotting issues before they make an impact on business performance, fixing urgent problems, monitoring website analytics, fixing broken links, correcting HTML errors, and more.
• IT Staff Augmentation services.
• Technology-enabled or data-driven business transformation services.

Our Review: The tech stack of Instinctools includes Java, Node.js, React, Angular, JavaScript, AWS, HTML, MySQL, PHP, Spring, WordPress, Apache, Redux, IoT, Xamarin, Kubernetes, Blockchain and more.

I like Instinctools because of the range of services that they offer, and the scalability of their services.

Businesses of all sizes and many industries including eCommerce, Fintech, Technology, Healthcare, Automotive, Manufacturing, Education, Cryptocurrencies, Ad-Tech, Entertainment and Media, and Oil and Gas can rely on Instinctools for advanced IT solutions.

Website: Instinctools

#10) Codup

Best for end-to-end software development and maintenance services.

Codup is an American, award-winning IT support company, which has a team of developers, QA engineers, project managers, and business experts, that help you in attaining success, by providing you with strategic insights, innovative ideas, and transparent communication.

The clients of Codup recommend the platform because of their fine-tuned processes, technical expertise, and top-notch communication skills. Another plus point I found about Codup is that they encrypt any sensitive information collected and transmit it in a secure way.

Why do we like this?

Codup is a well-known, highly recommended platform. They have an excellent support team. They offer innovative business solutions for the digital transformation and modernization of businesses.

Average Hourly Rate: $25 – $49

Services Offered:

• B2B as well as B2C eCommerce web Development Services.
• They offer a team of talented software engineers that can be hired to work with your team and support your project goals.
• End-to-end mobile app development services, that range from UI/UX designing, consulting, and prototyping to automated QA & testing and maintenance and post-warranty support.
• Custom API integration and process automation services.

Our Review: Codup has worked with over 1,300 leading global companies including Unilever, Steelcase, Pickles, Stitch Fix, and more to support their engineering needs. They offer free consultation for discussing your business model and its selling process and suggest areas for growth.

I found the customer reviews about the platform to be quite impressive, thus adding it to our list of the best IT support companies.

Website: Codup

#11) Hyperlink InfoSystem

Best for delivering affordable, innovative IT solutions.

Hyperlink InfoSystem is a popular IT support service providing company. It is ISO 27001:2013 certified and an official partner of Salesforce, Oracle, Google, and AWS. They have a team of over 1,000 dedicated developers and designers who offer services for Application, Web, eCommerce, Blockchain, and Game development.

They also offer Salesforce solutions, AI & ML, IoT & Embedded, and DevOps services.

Average Hourly Rate: $25 – $49

Website: Hyperlink InfoSystem

#12) Saigon Technology

Best for offering a wide range of IT solutions with an agile mindset.

Saigon Technology is an ISO-certified, leading software development company from Vietnam. They are a team of over 400 top-tier software engineers that deliver affordable, agile software outsourcing services to startups as well as enterprises from all across the globe.

Panasonic, Abbott, Standard Chartered, and Stone Forest are some of their clients.

The services offered by the platform include Offshore Software Development, Web Application Development, DevOps, Software outsourcing, Mobile app development, Software QA Testing, Custom Software Development, Cloud Migration, Offshore Software Testing, Software Product Development, AI Development, SAAS Solution Development, MVP Development, and POC Development Services.

Their team works with the mission of helping you attain success through their cost-effective IT solutions. I found the platform to be quite suitable for small to medium-sized businesses as well as startups.

Average Hourly Rate: $25 – $49

Website: Saigon Technology

#13) Accenture

Best for offering modern technology, while adopting sustainable methods of operation.

Accenture is a globally popular and renowned technology services provider. It has a team of over 730k employees and has served 9,000 clients from 120 countries to date. They adopt environmentally friendly methods of operation, commit to the people, and work to accelerate equality.

The IT services offered by the platform include End-to-end application services, Artificial intelligence, Automation, Business process outsourcing, Business Strategy, Change Management, Cloud, Customer Experience, Data & Analytics, Digital Commerce, Finance Consulting, Infrastructure, Technology Consulting, Technology Innovation, Zero-based transformation and more.

Refer to this video about Accenture technology:

Average Hourly Rate: Contact directly for the information.

Website: Accenture

#14) StratusPointIT

Best for delivering fast, customized IT solutions, as per the business’s needs.

StratusPointIT is a more than 15-year-old full-service IT provider with a 98% user satisfaction rate. They deliver remote as well as on-site support to small and medium-sized businesses, help them eliminate IT-related threats, offer security services for your workstations, network, and business data, and provide fast, customized solutions, as per your needs. .

It is an award-winning platform that renders its services to a number of industries, including Healthcare, Professional Services, Financial, Non-Profit, and Technology.

Average Hourly Rate: $100 – $149

Website: StratusPointIT

#15) Itsg

Best for delivering quality services for small to mid-sized businesses.

Itsg is known to deliver proactive IT solutions to businesses. I like this platform because of its 96.91% customer retention rate, 99.38% customer satisfaction rate, and 94.53% same-day resolution rate.

They offer Managed IT services, Cloud solutions, IT security services, Communication, Business Applications, Compliance Solutions, and Professional IT Services.

Average hourly rate: $150 – $199

Website: Itsg

#16) Ntiva

Best for offering fast, secure IT services.

Ntiva is a team of more than 400 IT experts, who deliver 24/7 IT support services. They have protected over 26k+ endpoints to date, and have a 97% client satisfaction rate.

Suggested Read => Top IT Service Management ITSM Software Tools

I chose Ntiva to be a part of our top IT support companies’ list as it helps businesses improve security & compliance, accelerating digital transformation and applying AI-powered solutions to business operations, thus inducing growth potential.

Average Hourly Rate: Contact directly for pricing information.

Website: Ntiva

Frequently Asked Questions

Conclusion

The IT support companies have a good knowledge of the markets and the modern technologies. They usually test the new technologies, before guiding businesses to use them. Thus, they can be a highly profitable investment for startups as well as businesses of all sizes and industries.

As per our study, ScienceSoft, Sirius Computer Solutions, Support.com, HoustonTech, and TechProComp are the top 5 best-managed IT support companies. They are popular, reliable, have good user reviews, and deliver top-quality results.

Some of them offer free consultation, which can be very helpful for businesses looking for the knowledge and expertise of an IT company. You must check their privacy policies and the steps they take for the security of your business data and other sensitive information, before selecting an IT support services company for your business.

Research Process:

• Time Taken to Research this Article: We spent 27 hours researching and writing this article so you can get a useful summarised list of tools with the comparison of top 5 of them for your quick review.
• Total Tools Researched Online: 34
• Top Tools Shortlisted for Review: 16