Soft Skill for testers: How to improve communication skill

Have you been facing problems in interviews? Do you fear to deliver any speech? Do you hesitate to speak in your company meeting? Do you have problems explaining your views to others? Do others disagree with you even though you are right?

If answers to these questions are ‘yes’ then it’s time to improve your communication skill. You should be perfect in all ways of communications like verbal, presentation skill and written communication.

Poor communication generally leads to disagreement and misunderstandings. Even in a romantic relationship if you are poor at communication, chances are high that you will break up with your boyfriend or girlfriend.

Good communication skill is a must for software testers. You might have seen this line in every job requirements especially openings in QA and testing field. As testers require communicating with different project team members including clients, communication skill plays the important role. If you want to win the arguments (I mean arguments that are right) and find the common solution for your problems with your subordinates then you should be able to express your views effectively.

As a part of ‘soft skills for testers’ article series, I am sharing detailed power point presentation on “How to improve communication skill”.

Keep in mind these simple rules for effective communication:

  • Listen carefully when others are clarifying their thoughts. Don’t interrupt others in-between.
  • Do not speak too fast. Slow down while speaking.
  • Speak clearly. Your pronunciation should be loud and clear.
  • Make eye contact with whom you are speaking. This increases chances of mutual agreement.
  • Read, read and read. For better communication and effective words in your speech, your vocabulary should be very strong. Reading more and more will increase your vocabulary.

Besides these 5 golden rules for effective communication here is PPT presentation on improving your communication skill.

Main topics covered in this PPT:
1) What makes a good communicator?
2) Process of communication
3) Active listening
4) Using non-verbal communication effectively
5) Presentation skill while appearing for an interview.
Thanks, SoftLogic Technologies for this presentation.


How To Improve Communication Skill from Vijay Shinde


Improve Communications in the Workplace from Credit Management Association

Update: You can also download the first PPT on communication skill.


#1 Prashant

Hi All,
It’s really a nice article and message not only for testers but also for other software professionals…

But I didn’t find the PPT link……????

#2 preethi

really a nice article,but PPT link not found!!!

#3 Shabeena

Very nice article. It really inform about importance of communication. Thanx for giving such a nice article.

#4 santosh.r

Good article……..

#5 Vijay

@Prashant and preethi
I have embedded both the PPT’s in this page using slideshare flash player. This might happen that these PPT’s are not shown in some browsers. If you have another browser like Firefox or IE6 you can view these PPT’s without any problem.
If you are still not able to see it, contact me I will mail it to you.

#6 Robin

@ Prashant & preethi

U can see the entire PPT slides by mouse over through the flash object.. No need to go to…

#7 ashutosh

hi Vijay ,please tell how we can we download this PPT

#8 Tirru

Hi Vijay,

Can u send me to my mail id ya, any chances for download this article i eager to see the ppt file how it is helpful for communication

#9 Karthik

Very nice article and very useful for all. PPT explain again one nice…

#10 Pavan Ankus

I have got Firefox browser but still it is not displaying.Can anybody suggest me suitably since i want to view ASAP i go through each & every sentence of this website with lots of interest since i found it to be most informative in the software testing world.
Thanks to all of them who have initiated for the launching of this website.
Awaiting your reply.
Pavan Ankus.

#11 Swetha


All! it is very interesting topic. Everyone is having problem with communicating though they could express, but due to hesitation or not knowing the correct way to communite, for them it is very useful…

#12 selva

Could you please email these two presentations to my mail id ? If it is not possible, please upload them in any file sharing sites and give the link here.

Thanks to you & Mr Jayanth.

#13 kanchan

Hello Sir
Very nice article !!!!!!
Helpful to everyone.

#14 Anuj

Very nice and useful article

#15 Anuj

Very nice and useful article…Thanks

#16 gautham

Its a really good article to read.According to me communication is first then work comes.



#18 satish

wow…excellent its very useful for all.

#19 Jaykay

Hi frnds,

If the page titles in our projects are wrong/missing then what priority should we give? pls reply immediately

#20 FarAway

Please provide PTT link

#21 Suhas M

@ Jaykay,

What do you mean by the “Page Title”, can you post this question with an example and your answer for it?

Suhas M

#22 Jaykay

Hi suhas,

Page title: at the top of the browser window– it will tell us the current page name where we are, that one is page title.

In prj few of the modules have wrong page titles, that issues are identified by clients then it become big issue thats y I asked…

#23 Sreenivasa Reddy

THis is very nice and very helpful to improve their confidence……

#24 Rajender


I am not able to view the PPT’s.
Can you please send it to my mail


#25 surya

what are the different names for STLC or test strategy

and difference for methodology and test strategy in

software testing.

I found it to be most informative to the beginners of in

the software testing world.

Can you please send it to my mail


Thanks to all of them who haveinvolved in initiated for

the launching of this website.

#26 seethapathi

Can you send that PPT to me.

#27 swamy

It’s very good artical.please send the PPTs.

#28 Zahoor

In my company, I have been asked to study Perl scripting. Can anyone tell whats the use of Perl in testing?

#29 Sreenivasa Reddy

There is some problem in PPT. It occur some error when it is opened.

Thanx for ur message to all friends. I will send PPT to all.

#30 maheswari

their is no clear idea about topic

#31 Shruti

I know Testing (Manual and Automation) both, now I want to learn some thing more rather then testing, but I m not getting what should I learn which help me in my carrier in testing field.

I know basic Sql but not so good as well unix basic commands as read in your PPT. So please can you help me out and suggest which things I can learn which will help me in my futur for my carrier.


#32 sunny


i need some information do people from medical background can for testing tools for career change or is it difficult to learn software.


#33 farhan

hi atlast ‘m here this is amazing which have seen on net ….. its v useful not only to beginers but for proffesionals as well who know something””

#34 Pooja

Hi Vijay,
Your answ
er are really helpful.
I just want to thankyou for your efforts.
Thanks a lot.

#35 Arun Kalbele

Hi, i am Arun kalbele from nagpur, right now i am persuing MBA from raisono college ,nagpur. this artical is nice but i didn’t find ppt for this.

Can you send me ppt on this topic.

#36 Evangalin Golina. J

It gained more knowledge with the information given in ppt. I need some more explanations on Communication skills.

#37 narasingarao

hi all

iam a BCA graduate in 2005 iam looking for a job in software testing and i have almost 3 years gap from when i passed out please suggest me how to plan for testing job
waiting for ur replay


#38 kiran

It is very nice to read & it’s so much helpfull to every one.

#39 nirman

send me solution how to download ppt

#40 Subramanian

It is very nice article & helpful to all

#41 Pavitra

can you give the details of ISTE certification
I am a fresher working as a software engineer- Testing
I want to do that certification ASAP.
please guide me.

#42 Subramanian

Hi Pavithra,

There is no ISTE certification.

CSTE & CSQA certification is there. If you want to do that just go to this website and see the detailed information

#43 Richard

Good grammar is necessary for good communications, and you do need to remember the definite and indefinite articles in your sentences.
Otherwise, you express yourself well.

#44 Samia


Its a gud article but PPt is not opening

#45 Samia


there are lots of gud points on this site but PPT is not opening

#46 mahendra

hi i think this site is very important and article also use full

#47 Vimal


I can able to see the PPT by saving it to my local drive.


#48 saravanan

tis is very nice articles.and also we expect more articles related software tesing and improving communication skill

#49 Jayant

Hi Evangalin Golina

Please forwrd your queries regarding communication skills at

#50 prashant


its very nice

actually looking for job for testerin mumbai


#51 priyanka

This website is excellent.Its really awesome.

#52 Manisha

I hv to give training on one project. Describing project indetails. I don’t have detailed idea of some part and concerened is not taking interest in explaining. Pls guide how to answer if any question comes from that part.

#53 Anand KK

This is really a good article. Effective communication skills are essential for success. By successfully getting your message across, you convey your thoughts, your queries and ideas effectively.

#54 swanand

boss its really a nice thing for general human being.

thanks a lot.

#55 vikram

Hi ,
This is very nice article .it is very useful for software testers and doveloppers . i was really apprisate for this article. this is used in general people also .key points are rally very good .
But i did not find the PPT links

#56 Mohua

This article is very nice . I am working in a famous financial organisation and persuinf MBA finance. It is very helpful but Icouln’t find any ppt. Can anybody send me this ppt?

#57 Thiya

i am thiyagu doing my software engineering
this power point presentation is very usefull and it make me to get aware about communication …….

#58 S.Raja

Hai I am doing B.C.A in cherraan’s college of arts and science in Kangayam. This presentation helps me lot to know about communication. So keep doing such a nice presentations like this. Because this will bring a good morale for those who are facing trouble with thier communication. Thanks for such a good one…………

#59 Ranjit

Nice article…
Helped me lot.


Can you please for forward remaining PPT files at

Thanks in advance.

#60 harishkumar

very good article, which is useful we espect more articles like this plz forward this articles/presentation to may mail address

#61 kapil

hi ,
It’s a good article and fresher can aslo get advantage at the time of interview from this article..

kapil (QA)

#62 Mallikarjun

Hi preethi u click on thumb nail at right side bottom, then u ll get PPT

#63 baljeet

hi , such a fantastic slides which contains useful matter in a very beautiful manner………….

thanx 4 such facilities like downlodaing………..

hope it will really help me in my near future…….


#64 Narendra Solanki

This is very useful artical and I think this will help u to improve yr communication skill

#65 ramya

Hi sir, very nice article thank you so much It is very hellpfull for everyone. am expecting more articles like this

#66 Senti

Hi Everybody,

It is great to see so many info in one website.

Can anyone tell me do we have any exclusive section for mobile application testing,

How are the opportunities for the same now, how well it is doing.

Hearing that the recession is very high, how much does this hit the mobile application testing field..

What are the key things we should be mastering to become an outstanding mobile application tester..

and so on…

looking for ur great valuable replies…

thanks in advance

#67 krupa

its really good
This will help us to improve our communication

#68 Upendra Rathore

hare krsna it is must to have good communication in the
age of compitition .it may be improved with of best tutor

#69 pranit

hi,this is very interesting to improve our soft skills as it helped me a lot.THANK YOU





#72 Rafi

Nice article

#73 harishkumar

I need suggestion from u , that i completed my general degree & pursuing my MCA , is it possible tojump in software field especially in testing field if i wait to completion of mca my age will become more , give me suggestions how i can enter .
mail me :

#74 soumya

it was a nice article, and the first ppt was amazing..

#75 Malcolm

Could you please send more copy on to my email.

Thank You.

#76 Malcolm

It was very good ,could you please send me more of those.

Thank You.

#77 aatish

HI all,
Its very gr8 article for all freshers . U really improve u r communication

#78 anil

this is nice site for all sudent and professitionl people..
this site improve our communcation …

#79 anil

any software testing engineer so help me wht to do test a software/?

#80 Devraj


In real means its a great presentation not only for IT but also for Marketing field.

Will you please tell me how can I download the ppt proparly or can you send it to me on


#81 lijin

need to improve communication skills

#82 gopi

very nice try to give compleate information

#83 mahua

Hey, This seems to be useful. Vijay, can you mail me this set of slides please? Also would like to interact with you on other trainign inputs.

#84 Suresh

Please send me the ppts to

#85 rajeev

hi v good

#86 suma

hi frnds,

it’s nice article.its good to give more topics like motivation,team work,leader ship.

#87 V Durga Prasad

Thanks for enlisting a very golden guidelines. It is worth writing for an effective communicator.
i need a few more articles on enhancing on the soft skills, a Good listening, speaking, reading, writing.


hi veejay,
may i ask you to also please send the ppt of the above topic in my email?

Hope for your response.


#89 Srinivas

Really it’s very usefull to everyone in softwae field. Without communication we can’t do any thing

#90 jaspreet

thanks for informative article to improve communication skill. please send me ppt to

i am waiting …….

#91 aaditya verma

this topic is really interesting i would like this topoc

#92 aaditya verma

this topic is really interesting i would like this topoc

#93 Pappu

I am Porkodi, a budding soft skills Trainer in Chennai. I got an offer for
training B&*l employees for 20 days in chennai. I am very eager with this
opportunity. But the disappointment is i dont have training materials for
some Topics. Can u please help me out in having training materials for
thses topics. 1. Dealing with Difficult People 2.Negotiation
Skills 3.Customer handling 4.Managing & Leading in Times of Change I
will be grateful to u as this will be a stepping stone in my career.
Regards, Porkodi 9884433546

#94 ravikanth

Hi All,

Can any one send me PPT for download and save it on my local disk.

Ravi Kanth

#95 Ravi Kanth

Hi All,

Can any one send me PPT for download and save it on my local disk.

Ravi Kanth

#96 renu bhardwaj

hi i am renu bhardwaj
i am retail trainer,and i got help to this site so can u tell me how can i improve my personality and my skills as well.and i want to know that how can make better persentation

#97 balakrishna

hi this is balu
this topic is really good not only software but it is useful every one to improve thir skills

#98 deepak sharma


#99 harshal

it covers all the aspect of communication

#100 yamuna

wow!… very interesting website and very useful too


The global slowdown affected IT industry how badly Testers will affect ?

#102 renu

thats great

#103 raghu

i have completed bca ia waiting for a gd job
pls mail me abt ppt
am waiting

#104 Priyaranjan

Does anyone has software testing training PPT / document which can be used to train the fresh graduates on software testing.

Please share it with me , if anyone has a copy of the same.

Thanks a ton in Advance

#105 Kurt Waters

good luck

#106 Firthows

I am not able to view the PPT’s.
Can you please send it to my mail

#107 sunaina

please send PPT’s on my mail id.thanks


Hi All,
It’s really a nice article and message not only for testers but also for other software professionals…

But I didn’t find the PPT link?
Please send PPT’S on my mail id.


#109 deepak

send me tipes

#110 pavan kalbele

hi, i am pavan. i was complet our diploma in machanical engg. , i am persoing auto CAD designing certificat course in nagpur.

#111 Pedro Palacios

nice article, please send us more ppt to read.


#112 Ajay

Please mail me the presentation;
My Id:

#113 raju

Hi all,
Any one it ppt is ther,plz send my mail id.

#114 Pranav Iyer

Hey, all soft-skill, English, Communication trainings are useless. They are bull shit. The reason is that they repeat what you have already seen in the high school. We need to go something different so that it will directly come to our heart and will remain in our heart for long time. Just see the Espoir products like “Sharpen Your English through Love & Romance” or “Smarten Your Communication through Wit & Wisdom”. These are the type of products which will seduce you to build new skills. You can apply the new skills the next day in the office. Try it. Good luck.

#115 renu bhardwaj

hi this is rly nice but we can save n downlod so plz send me this ppt on my mail id ………………

#116 Nandu

It is really nice. & PPT is excellent And Thanks to SoftLogic.

#117 Rakshit Sharma

hi………………What way we can choose to improve our communication skills…………..

#118 Dhurgha

its really interesting and useful


it is very nice ideas to increse our comminucation skill

#120 vennilaasre

please give the ideas for how to improve the communication skills

#121 Krishna

Its really nice article for all

#122 k.velmurugan senior lecturer

when i go through this article i came across many use full information regarding communication skills.I request to release many information regarding communication skills topics related to the interview.

#123 OM S.

Its really nice article for all

#124 Rakesh kumar chahar

hello……… plz send me a link on my email to improve my communication….i’ll grateful…… i need someone who can communicate with u me……

#125 Azeb

Hi, It is reall nice ideas regarding communication skils

#126 nirmal

hai,it is very useful to me and for you also

#127 T. Ramachandran


cpuld you please send the PPT to me in this mailing ID:

Warm Regards,

T. Ramachandran

#128 Asha

Good skills

#129 Asha

I found the information given is fabulous.

#130 chandrashekhar

Hi all,
very nice article thank you so much It is very hellpfull for everyone. am expecting more articles like this

#131 chandrashekhar

Hi all,
very nice article thank you so much It is very hellpfull for everyone. am expecting more articles like this

#132 Chandrakanth.G

Hi posting the articles are very nice i would liek to improve the testcases skills and testing , process documents , please share to us


Hi Every body
i am not able to find and download the ppt if someone can send it on my id please. Vijay you have mentioned that if someone wants he can ask. please send on my id


#134 Tirumalarao

hi this article is very nice it improves those who are lack of communication

#135 ramchandra

hiiiiiiii this is very good site i got good imformation from it thank u


The Simple way to improve your communciation skills are:
– Read newspaper loudly
– Talk to yourself standing in front of a mirror.

for more information you can visit.

#137 bala

suberb info to know abt softskils excellent

#138 sameer

Hello .. every one this is sameer i hope u r all fine, yes i am agree with u people that communication makes the all way in to u r success of life any where whether it is company or friends discussion..

this is the biggest article site to learn something from over it to remove hesitate lackness of our language

#139 sanket


I am not able to view the PPT’s.
Can you please send it to my mail


#140 raja

good article

#141 diwakar prasad singh

this artical is very nice,it improves communication skiill.

#142 mallikarjuan A

Please send me mail to me


this article help for every one it leads communication skill

#144 Sachin Sharma

This is the good information to know the person about himself…..

#145 Rajesh

excellent article

#146 Hari

This PPT is usefull for everyone.


#147 Radha

i read a nice atricle, it is very good, we can improve ourself

#148 sameer

Hello …..

it is very much help full to those who really wants to be part of a big company or any organisation,it is to improve our communication skills as we as a good hope …………..

#149 sophin

very usefull for my all friends

#150 rani chaudhary

This article had given me good ideas,knowledge and confidence….for communication skills……

#151 velayutham

it’s a very good article and than improve goodcommunication skill & different ideas.

#152 shekar

it’s a tremendous presentation but i could’nt find the ppt about this

#153 diviiiiii

hai sir its very nice article to improve communication skill bt i want to see dat ppt.. could u snd dat ppt to my mail id??



#155 priyanka sharma

Really it is nice ppt.with this ppt i get help in good prestation and good communication skill.

#156 vikram singh

Yes it is a beautiful PPT. It gives good ideas for impoving comunication skills.

#157 karthi

gud article …but ppt is nt pen pls anyone send to my mail… ….thanks

#158 jaya

hi this is very nice article.
I would like to ask can anyone tell me how to write testcases for simulation tool with example please send it to my mailid

#159 Daisy

Very nice article……………… :) and useful for learners.

#160 Avirup Ghosh

I sincerely appreciate the effort.
I am into this field for long & had been associated with Organizations viz. Franklyn, ICA, Don Bosco Tech as Communicative English & Soft-Skill Trainer.
Now I’m starting a Training Institute providing the same type/s of Training to Rural Bengal Youth & helping them to be Job-Ready.
Would you please suggest me a Name for the same?
I want to Highlight ”Placement/Job Ready” word in the name itself (e.g: RICE= Roy’s Institute of Competitive Exams).

Kindly sms me at:
or mail me at:


#161 Pavan

Its realy a great artical……

#162 alagukumar

its really nice article… its very useful for us.. we can improve our communication skill

#163 jerry

it is very useful and awesome for beginners to improve their communication skills. Post even advanced articles. Nice…!

#164 srikanth


I could not find the ppt’s ,I eagerly waiting got the ppts ,could any body send the ppts to

#165 srikanth 12345


I could not find the ppt’s ,I eagerly waiting got the ppts ,could any body send the ppts to

#166 purvesh

this is a gud project as gtu refrences…………..

solved u ur more thgan 9 c.p.i…….

#167 purvesh

i am study iiet dharmaj…………

my all friends refer trom this projects.
and u?

#168 subrat

i must apply it in my professional life……………thanx for this……..

#169 prasad r


#170 aash

its a nice ppt…i hope dis will help me to improve…..

#171 Kailash

what a good!

#172 mani

it is an nice ppt which wil help people to improve their communication skills………give stell more ppt like this….

#173 Rupesh pandey

Plz send me download web site ppt

#174 Devaraj


I could not find the ppt’s ,I eagerly waiting got the ppts, could any body send the ppts to

#175 rajkumar singh

this link isnot open plz sent ppt

#176 Alakesan Nataraj

Super Really Nice
its very useful for my presentations…….
Thanks to SoftLogic
Technologies Pvt. Ltd.

#177 R.pandiselvam

realy nice this is very useful for freshers..
thanks for your information…

#178 velmurugan

it is really useful for budding engineers…..

#179 Sunny

very useful and informative, thanks

#180 debananda patra

hi friends,
i think this is a awesome article which is definitly increase ur communication skill and facing the interviews.

#181 vino

Hi friends,
it was very article but i cant found the ppt link could anybody send that ppt to my mail id pls……

#182 chaand

i read every object which described in presentation so communication skill not only depend on ur grammer or vocubalory power….its depends on ur skill what u have…

#183 zubair

it is a quite good for human being learn

#184 samim

Good Morning, Please send this articles for me,
I want to improve my skill
mail id:

#185 Jineesh

Nice and helpful article.

#186 Vinoth Kumar


Its useful to everyone to understand the commuication skill.


Any one who has this is PPT, please mail me


Any one who has this is PPT, please mail me and

#189 Bismitha.v.vince

Hi,it is very useful but i can’t find the PPT.Can u sent the PPT to my mail.

#190 sameer

i went thru the article and really it is very nice in all way to improve the communication in all the way,once again thank you.

#191 simi

hey this article seems to b very hlpful but i am unable to find the ppt!! pls do mail me at [i ll be very g8ful] thanks!! :)

#192 vinod

very nice end usefull for all thank u

#193 vino randy

super thank u

#194 Elango

very use full for us thank u vry much!!!!!!!!!!!!!!!!!!!!

#195 girija

very nice and usefull to every one

#196 Selva

Very Nice….. thank you so much for the good PPT

#197 naresh

very nice one.

#198 rigy

helo give such a wonderful and useful things 2 us…so i sincrly tanking u…..god bls u…i 2 hav the same problm whil n talking wt my colleagues..!1anyway ur atclz is vry nic.


Dear All,

Many many thank for above article. Really communication skill is main power. Without this skill we are incomplete in life as well as field.



#200 Archana

it’s a good article but there is no link for “PPT” if possible please include in the PPT how to improve written skills as well, so that it will be useful when we send emails to client(or) any other team member

#201 mukul

educational,motivational must go site

#202 Yogesh

Really good one, very helpful article

#203 Sree

Unable to open PPT on communication.

Kindly send to my e-mail id ”



#204 Sana

Hi…. please anyone can send me PPT.
My mail id:

Thanx in advance

#205 vijay

hiiiiiiii it was a nice article.useful for everyone.

but ptt link not found

#206 k Roma

Hi Mr Vijay
This article is very nice & will help me a lot but the ppt was not found. Please send me that on my email I’d

#207 Munni

This Article is very informative, My husband always says communication skills is key point for everything. Thanks for spread this article. Every one will get benefit of this, thanks Vijay for the sharing this kinds of articles, I learned a lot Thanks again.

#208 munni

Hi All,
PPT IS working in Firefox browser, please open it and see.

#209 vipul singh

Thanks for these points

#210 lokesh

I m 18 yr old.. how i remove my hesitation…when i speak with someone i hesitate and can not give reply because of fear …
Nd what fear i also donot know plzz plzzz help me
….I m waiting…

#211 viswa

Hi vijay,

It is great to see so many info in one website.

Could you please share the PPT to below mailid. Thank you in Advance

#212 Vivek

Such a nice articles it too good.

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