Top 12 Best AI Chatbots For 2021 [Review & Comparison]

Read this Comprehensive Review of the Top AI Chatbots with Pricing, Features & Comparison to Select the Best AI Chatbot for you Requirements:

What Are Chatbots?

Artificial Intelligence (AI) chatbots use machine learning to converse with people. The first-ever AI chatbot was developed in the 1960s by Joseph Weizenbaum, a professor at MIT. Today, the chatbot technology has come a long way. It engages with people in an empathic and personable level.

AI chatbots are dramatically reshaping the customer service experience. They can understand the context and meaning of the words. They can ask questions to create intent and can help resolve customer problems.

AI Chatbots

Best AI Chatbots

In this tutorial, we will review the best AI chatbots available online. You will know the price and pros of each as well as understand the purpose for which it is best suited.

Fact Check: The chatbot market is expected to increase from $2.6 billion in 2019 to $9.4 billion in 2024. Chatbot usage in the customer service sector is projected to increase by up to 31.7 percent (CAGR) in the next five years.

Chatbot Market Growth Rate
Figure: Chatbot Market Growth Rate

Pro Tip: AI chatbot apps have different capabilities. To select the best chatbot tool, you should review the AI capabilities of each application. Your selection should be based on your needs for the AI chatbot. Also, you should consider factors such as website integration, ease of implementation, and costs.

FAQs About Chatbot Software

Q #1) What is an AI Chatbot software?

Answer: This software converses with humans using a machine learning technique. The chatbot can engage in a conversation with customers based on their responses. Using complex Natural Language Processing (NLP) algorithms, the software can understand words and phrases and thus can make appropriate responses.

Q #2) What are the benefits of using AI Chatbot?

Answer: Using AI chatbot can provide many benefits to businesses. Implementing these can result in improved customer satisfaction. Chatbots are as effective as experienced employees and are about 4x times more effective than inexperienced employees in selling products.

Companies can save costs by implementing chatbots with AI capabilities. These bots can also provide detailed insights about the customers who can be used to improve products and services.

Q #3) What are the general features of the AI Chatbot application?

Answer: These applications use advanced Natural Language Processing (NLP) algorithms to interpret human speech and make appropriate responses. The chatbot gets improved with each chat and adapt to what customers say and do. Additionally, the chatbot apps can segment customers, collect customer data, and provide insights about customers in the form of a report.

Q #4) How can one make an AI Chatbot?

Answer: You can create an AI chatbot using a chatbot builder tool. Some chatbot builders allow you to build without any coding. You can create a chatbot and add it to your website easily using a drag and drop template.

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List Of Most Popular AI Chatbots

  1. Mitsuku – Pandorabot
  2. Botsify
  3. MobileMonkey
  4. Imperson
  5. Bold360
  6. Meya AI
  7. Aivo
  8. ManyChat
  9. ItsAlive
  10. FlowXO
  11. Chatfuel
  12. HubSpot Live Chat

Comparison Of Best Chatbots

Chatbot Software ToolsBest ForFeaturesFree TrialPrice/ Free TrialRatings
Mitsuku - Pandorabot

Mitsuku Symbol
Creating "AI-driven virtual agents" using the Pandorabot platform for advertising, e-learning, virtual assistance, entertainment, and education.- Symbolic reduction
- Targeting cycle for refined bot personality
- Chat Log Retention
- Application API
NoCommunity Service: Free
Shared Service: $75 per month
Dedicated Service: $1500 per month
5/5
Botsify

Botsify Logo
Creating a smart chatbot for use in corporate or education settings- Conversation forms.
- Story Tree
- Integrate with a website, Facebook, Amazon, and Slack
- Education chatbots
14-day free trialSelf-Service: $50 per month
Fully Managed: $30 per month
5/5
MobileMonkey

MobileMonkey Logo
Creating a chatbot to connect with customers through Facebook Messenger, SMS, and WebChat - Integration with Facebook Messenger, Zapier, SMS, and WebChat
- MobileMonkey API
- Drip campaigns
- SMS tools
- Scheduled sends
NoBasic: Free
Flex: $19 per month
Pro: $6.75 per month
Pro Unicorn: $14.25 per month
Team: $199 per month
5/5
Imperson

Imperson Logo
Creating Enterprise chatbots to build personal relationships with customers. - Integration with Website, Messenger, Twitter, Slack, SMS, Skype, and Amazon
- Full-service NLP based chatbots
- Supports video, audio, and soon to come, AR/VR
NoCustom Pricing.4.5/5
Bold360

Bold 360 Logo
Creating an AI-powered chat widget for website live chat, messengers, and mobile applications.- Supports over 40 languages
- Omni-channel live chat support
- Live chat messaging
- Reporting and analytics
NoCustom Pricing.4.5/5

Review of the Best AI Chatbot tools 

#1) Mitsuku – Pandorabot

Best for creating “AI-driven virtual agents” using the Pandorabot platform for advertising, e-learning, virtual assistance, entertainment, and education.

Mitsuku - Pandorabot

Mitsuku is claimed to be the most human-like conversation bot in the world. The chatbot has won Loenber price multiple times for the most human-like conversation. Mitsuku was created using the Pandorabot platform. You can use the AIML (Artificial Intelligence Mark-up Language) language to create your chatbot similar to Mitsuku using the Pandorabot platform.

Features of Pandorabot:

  • Symbolic reduction
  • Targeting cycle for refined bot personality
  • Chat Log Retention
  • Application API

Verdict: Mitsuku doesn’t serve any purpose other than to entertain the users. If you have advanced coding skills, you can create your chatbot similar to Mitsuku that is customized to serve your customers.

Price: Pandorabot plans include Community Service, Shared Service, and Dedicated Service.

The community service package is free that has all the features of the paid versions except that there is no performance guarantee and customization options like gender, personality, and age of the AI chatbot. Shared service package costs $75 per month that support up to 100,000 chat interactions with additional interactions costing $0.001 per interactions.

The Dedicated service package costs $1500 per month. This package allows unlimited chat interactions, startup customization, and log retention of up to 1 month.

Pricing details of the packages:

Mitsuku Pandorabot Pricing

Website: Mitsuku


#2) Botsify

Best for creating a smart chatbot for use in corporate or education settings.

Botsify

Botsify is a simple to use chatbot creation tool that doesn’t require any coding skills. You can create advanced chatbots for education, customer service, sales, or the HR department. The tool features bot learning, stories, conversational forms, and chatbot training.

Features:

  • Conversation forms
  • Story Tree
  • Integrate with the website, Facebook, Amazon, and Slack
  • Education chatbots

Verdict: Botsify is a great tool for the layman to design advanced AI chatbots. The interface may not be intuitive but once you get the hang of it, you can create powerful chatbots using the tool.

Price: You can select Self Serviced or Fully Managed plans.

The Self Service plan costs $50 per month that support 10 chatbots, 30,000 unique users, unlimited stories, forms, and media blocks. Fully Managed plan costs $300 per month that supports advanced features such as chatbot customization and reporting. A 14-day free trial is also offered to test the features of the software.

Botsify Pricing

Website: Botsify


#3) MobileMonkey

Best for creating a chatbot to connect with customers through Facebook Messenger, SMS, and WebChat.

MobileMonkey Dashboard

MobileMonkey helps you to connect with the audience in real-time using chatbots that feature advanced automation and integration. The software can be used by anyone with no coding background to create powerful chatbots.

Features:

  • Integration with Facebook Messenger, Zapier, SMS, and WebChat
  • MobileMonkey API
  • Drip campaigns
  • SMS tools
  • Scheduled sends

Verdict: MobileMonkey allows you to create chatbots with complete ease. The product can be used to create scripted bots to engage with customers. Customers praise the application for an intuitive, easy-to-understand interface.

Price: MobileMonkey is available in four different packages. The free version supports 1000 credits per month, unlimited contact leads and FB pages and website installs. It also comes with additional features like drip campaigns, browser notification, chatbot form builder, custom attributes, and lead magnets features.

The PRO version costs $6.75 per months and has additional features like SMS tools, scheduled alerts, Zapier integration, API integration, and sync to Facebook Ads

The PRO Unicorn version costs $14.25 per month that includes such advanced features like advanced chatbox dialogue, and Bot analytics. For even more complex features like Bot cloning, customized branding, and directory listing, you should select the Team version that costs $199 per month.

Details of the MobileMonkey pricing plans:

MobileMonkey Pricing

Website: Mobile Monkey


#4) Imperson

Best for creating Enterprise chatbots to build personal relationships with customers.

Imperson Dashboard

[image source]

Imperson helps in creating customized chatbot solutions to automate the customer’s journey through conversations. The chatbot algorithm is based on NLP user intents, deep dialog context, and relationship memory. It helps in creating an authentic user chat experience.

Features:

  • Integration with Website, Messenger, Twitter, Slack, SMS, Skype, and Amazon
  • Full-service NLP based chatbots
  • Supports video, audio, and soon to come to AR/VR

Verdict: Imperson is suitable for large organizations that want to engage with customers using advanced AI chatbots. The application offers end to end deployment for multiple integrations.

Price: Pricing information is not available online. You will have to contact the company to get a custom quote.

Website: Imperson


#5) Bold360

Best for creating an AI-powered chat widget for website live chat, messengers, and mobile applications.

Bold 360 Dashboard

[image source]

Bold360 chatbot creation tool allows you to develop intelligent bots that guide visitors through personalized buyer journeys and improves the process of product selection. It supports advanced reporting and analytics feature so that you can get to know in-depth information about your target customers.

Features:

  • Supports over 40 languages
  • Omni-channel live chat support
  • Live chat messaging
  • Reporting and analytics

Verdict: This chatbot creator is suitable for field agents, employees, tech agents, and customer service representatives. It can also be used by the HR team to provide support to the employees so that they can focus on their tasks. The app is used by large firms such as Fannie Mae, RBS, UK Mail, Sullivan University, and Webs.com.

Price: Pricing information is not available online. You will have to contact the company to get a custom quote.

Website: Bold360


#6) Meya AI

Best for creating an AI-based conversation app for financial, telecom, e-commerce, consumer products, and the internet services industry.

Meya AI Dashboard

Meya AI chatbot platform allows you to create intuitive chatbots with innovative AI, workflow automation, and multiple channel integration features. You can use the chatbot to deliver customized upsells based on customer data.

Features:

  • Workflow automation
  • Integrate with CRM, social media channels, and websites
  • Automate customer returns

Verdict: Meya AI can be used to create tailored upsells based on customer data. The selling point of the software is that it is used by big names such as Google, Sony, Delivery Hero, and Aflac.

Price: Meya AI is available in Standard, Pro, and Enterprise versions. The standard version costs $500 per month that supports up to 5,000 conversations per month and basic enterprises. You can select the Pro version that costs $2,500 per month if you want an advanced integration and full programmability.

For advanced functionalities, you can call the company to get a custom quote for the Enterprise version.

Details of the different plans:

Meya AI Pricing

Website: Meya AI


#7) Aivo

Best for creating a chatbot with advanced AI features such as semantic intent identification and deep machine learning.

Aivo Dashboard

The multiple AI technology helps in creating unstructured interactions allowing the bot to interpret slangs, errors, emojis, regional differences, and voice messages. The bot can adapt the answers automatically across different platforms.

Features:

  • Advanced reporting
  • Supports +50 languages
  • Send Proactive alerts to customers through SMS or WhatsApp
  • Data privacy
  • Deep learning-based NLP

Verdict: Aivo is an advanced AI chatbot creator that allows you to create chatbots that can engage with customers intelligently and engagingly.

Price: Pricing information is not available. You will have to contact the company for a custom quote.

Website: Aivo


#8) ManyChat

Best for creating chatbots for automated conversations using Facebook messenger for sales and marketing personnel.

ManyChat Dashboard

Create a chatbot to book an appointment, capture contact info, sell products, and build relationships with the customers using Facebook Messenger. You can create a chatbot that allows you to send automated welcome messages.

But you are not restricted to Facebook messengers. Customers can click a link in your website, email, QR code, or any platform to start a conversation using ManyChat chatbot.

Features:

  • Integrates with CoverterKit, HubSpot, MailChimp, Google Sheets, and Shopify
  • Templates
  • Interactive and tailored content

Verdict: ManyChat lets you build chatbots quickly using the drag-and-drop feature. Most users have praised the simple user interface that makes implementation super easy.

Price: Free plan is suited for startup and established businesses that want to test the functionality of the software. The free chat platform supports unlimited subscribers, basic templates, two sequences, audience segmentation, fourth growth tools, unlimited broadcasts, rich media conversion, landing pages, and web widgets.

The Pro version that costs $10 per month is geared towards businesses with growth goals. The plan supports unlimited drip sequence, unlimited audience segmentation, advanced templates, unlimited growth tools, collection of data, and more.

Details of the Free and the Pro packages:

ManyChart Pricing

Website: ManyChat


#9) itsAlive

Best for Facebook chatbot builder for agencies, brands, influencers, and startups to automate conversations.

itsAlive Dashboard

[image source]

itsAlive is a chatbot builder that lets you to automatically engage with customers The bot created using the chatbot tool can interact with users through Facebook Messenger or the private Message feature of Facebook.

Features:

  • Lead generation form
  • Multilingual
  • Email notification
  • Full analytics and KPIs

Verdict: itsAlive is great for companies that want to build and scale conversational experience.

Price: You can try the product by signing for the Free account that supports the creation of one chatbot and 1,000 monthly messages. The SOLO version costs $19 per month that supports 1 chatbot creation, 5,000 monthly messages, no itsAlive branding, lead generation form, and full analytics.

For creating 2 chatbots, email notification, intercom support, and 20,000 messages, you can select the Plus plan that costs $49 per month. The Pro version costs $99 per month that supports up to 5 chatbots, 100,000 messages, Multilanguage support, and Handover protocol.

If you want additional features such as user segmentation, API integration, and training, you should contact the company for a custom quote for the Enterprise package.

Details of the Pricing:

itsAlive Pricing

Website: itsAlive


#10) Flow XO

Best for creating chatbots and back-office workflows on the website and social media channels.

FloXo Dashboard

Flow XO allows you to generate leads from different channels. You can create code-free chatbots for your website, Facebook channel, Telegram, Slack, and Twilio SMS. The tool can be used to create a back-end workflow for controlling the live chatbot.

Features:

  • Cross-platform engagement with customers
  • Back-end workflow
  • Pre-filter leads
  • Virtual welcome messages

Verdict: Flow XO is appropriate for small business and medium-sized businesses. The chatbots have all the features required to create customized professional chatbots for your website or social medium platform.

Price: Flow XO is available in the Free and Standard pricing plan. The Free plan supports chatbot and workflow creation, 500 interactions, 5 bots, and 2 weeks of logs. The Standard plan costs $19 per month and supports chatbot, workflow creation, 5000 interactions, 3 months of logs, and download of user data.

For an additional 5 bots or active flows, you have to pay $10 per month. Additional interactions of 25,000 cost $25.

Details of the Flow XO pricing plan:

FloXo Pricing

Website: Flow XO


#11) Chatfuel

Best for creating a chatbot on the Facebook platform for small business owners.

Chatfuel dashboard

Chatfuel is a chatbot platform that can be used for integrating live chat with the Facebook channel. The chatbot allows business owners to engage with Facebook fans and generate leads. The tools also let you analyze stats to gain insights about the online.

Features:

  • Automate Facebook Messenger Chat
  • Connect warm leads to sales reps
  • Automate FAQs

Verdict: Chatfuel is best for integrating live chat feature to Facebook Messenger. The easy-user-interface of the software makes it easy to create chatbots. No coding experience is required to build the chatbot.

Price: Chatfuel is available in three versions including the Free, Pro, and Premium versions. The Free version provides basic tools to create a chatbot and supports up to 1,000 subscribers. The Pro version costs about $15 per month that feature unlimited subscribers, advanced chatbot tools, customized branding, perceive targeting with Facebook Ads, and shopping cart reminders.

For advanced features like synced cloning of chatbots and customized dashboards, you can contact the company for a custom quote for the Premium version.

Details of the Chatfuel pricing plan:

Chatfuel Pricing

Website: Chatfuel


#12) HubSpot Live Chat

Best for creating AI chatbots for a website and Facebook Messenger by the small home office, full-time support team, and customer service department.

Hubspot LiveChat Dashboard

[image source]

HubSpot Live Chat allows you to create a chat-flow to deliver automated responses to online visitors. The app can be used to add a free live chat to your website or Facebook messenger. You can customize the appearance of the chat widget using the tool. The app requires you to publish at least three knowledge base articles to create the chat widget.

Features:

  • Unlimited live agent accounts
  • Chat customization
  • Advanced reporting
  • Integration with HubSpot CRM

Verdict: HubSpot Live Chat allows you to create customized AI chatbots using a drag and drop feature. The chat transcripts are automatically added to the HubSpot CRM without additional effort. You can quickly create a new chatbot and integrate it into your website using the software.

Price: HubSpot Live Chat is available in three packages with monthly subscriptions costs between $19 and $59 per user. The Starter package monthly cost is $19 per user that feature unlimited agent accounts, 60-day chat history, ticketing, and basic customization option.

The Team package costs $39 per user that features unlimited chat history, full customization, reporting, and branding. The Business package monthly subscription cost is $59 per user that feature key account manager, legal assistance, staffing predictions, and work scheduler. A 14-day free trial is offered to customers for checking the functionality of the application.

Details of the different price packages:

Hubspot LiveChat Pricing

Website: HubSpot Live Chat


Conclusion

AI Chatbot applications differ in functionalities. If you have a team of software developers, the best tool to create an AI chatbot is the Pandora bot platform that was used to create the award-winning Mitsuku chatbot.

For sales and marketing personnel, ManyChat is the best option. If you want to integrate chatbot to only Facebook messenger, you should consider ChatFuel. For integration with social media channels, websites, and CRMs, the best tool to create AI chatbots include Bold360, MobileMonkey, and Botsify.

Big companies that want advanced AI chatbot capabilities should choose Meya AI or Aivo. Both the software support advanced AI, machine learning capabilities for creating chatbots for engaging with customers.

Research Process:

Time taken to research this article: We took 10 hours to research and write a review of the best AI Chatbot tools available online.
Total tools researched: 24
Top tools shortlisted: 12

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