Read this Comprehensive Review of the Top AI Chatbots with Pricing, Features & Comparison to Select the Best AI Chatbot for you Requirements:
What Are Chatbots?
Artificial Intelligence (AI) chatbots use machine learning to converse with people. The first-ever AI chatbot was developed in the 1960s by Joseph Weizenbaum, a professor at MIT. Today, the chatbot technology has come a long way. It engages with people in an empathic and personable level.
AI chatbots are dramatically reshaping the customer service experience. They can understand the context and meaning of the words. They can ask questions to create intent and can help resolve customer problems.
What You Will Learn:
Best AI Chatbots
In this tutorial, we will review the best AI chatbots available online. You will know the price and pros of each as well as understand the purpose for which it is best suited.
Figure: Chatbot Market Growth Rate
FAQs About Chatbot Software
Q #1) What is an AI Chatbot software?
Answer: This software converses with humans using a machine learning technique. The chatbot can engage in a conversation with customers based on their responses. Using complex Natural Language Processing (NLP) algorithms, the software can understand words and phrases and thus can make appropriate responses.
Q #2) What are the benefits of using AI Chatbot?
Answer: Using AI chatbot can provide many benefits to businesses. Implementing these can result in improved customer satisfaction. Chatbots are as effective as experienced employees and are about 4x times more effective than inexperienced employees in selling products.
Companies can save costs by implementing chatbots with AI capabilities. These bots can also provide detailed insights about the customers who can be used to improve products and services.
Q #3) What are the general features of the AI Chatbot application?
Answer: These applications use advanced Natural Language Processing (NLP) algorithms to interpret human speech and make appropriate responses. The chatbot gets improved with each chat and adapt to what customers say and do. Additionally, the chatbot apps can segment customers, collect customer data, and provide insights about customers in the form of a report.
Q #4) How can one make an AI Chatbot?
Answer: You can create an AI chatbot using a chatbot builder tool. Some chatbot builders allow you to build without any coding. You can create a chatbot and add it to your website easily using a drag and drop template.
List of Most Popular AI Chatbots
- Tidio
- ProProfs ChatBot
- Freshchat
- Landbot
- Salesforce
- Podium
- Mitsuku – Pandorabot
- Botsify
- MobileMonkey
- Imperson
- Bold360
- Meya AI
- Aivo
- ManyChat
- ItsAlive
- FlowXO
- Chatfuel
- HubSpot Live Chat
Comparison of Best Chatbots
| Chatbot Software Tools | Best For | Features | Free Trial | Price/ Free Trial | Ratings |
|---|---|---|---|---|---|
Tidio | Creating Custom-made chatbots without coding. | Automated Responses, Drag and Drop builder, tons of pre-designed templates, satisfaction survey. | 7 days | Free Plan Available Starter: $32.50/mo Team: $65.83/mo Scale: $332.50/mo | 5/5 |
ProProfs ChatBot | Creating a human-like conversational experience while capturing leads at the same time. Also, helps you book appointments and automate customer support. | - Branching logic - Custom workflows - Transfers chats to right departments. - Drag & drop chatbot builder. | 15-day free trial | Essentials: $10/mon Premium: $15/mon | 5/5 |
Freshchat | No-code chat-bot building | Context-driven AI Chatbots, Web-widget, Send targeted messages, Multi-lingual support | 21 Days | Free for up to 100 agents, Growth plan: $15/agent/month, Pro Plan: $39/agent/month Enterprise Plan: $69/agent/month | 5/5 |
Landbot | Ready Made Templates for building chatbots | Design and deploy chatbots, whatsapp automation, gallery of ready-made templates | 7 days | Starts at 30 euros per month. A forever free plan is also available | 4.5/5 |
Salesforce | Automate Customer service with AI-powered chatbots. | Workflow automation, Automatic call routing, self-service centers. | 30 Days | Essentials plan: $25/user/month, Professional Plan: $75/user/month, Enterprise Plan: $150/user/month, Unlimited plan: $300/user/month. | 5/5 |
Podium | Capturing website leads | Lead Capture, Message Monitoring and management, Deal closing, Capture reviews. | 14 days | Starts at $289/month | 5/5 |
Mitsuku - Pandorabot | Creating "AI-driven virtual agents" using the Pandorabot platform for advertising, e-learning, virtual assistance, entertainment, and education. | - Symbolic reduction - Targeting cycle for refined bot personality - Chat Log Retention - Application API | No | Community Service: Free Shared Service: $75 per month Dedicated Service: $1500 per month | 5/5 |
Botsify | Creating a smart chatbot for use in corporate or education settings | - Conversation forms. - Story Tree - Integrate with a website, Facebook, Amazon, and Slack - Education chatbots | 14-day free trial | Self-Service: $50 per month Fully Managed: $30 per month | 5/5 |
MobileMonkey | Creating a chatbot to connect with customers through Facebook Messenger, SMS, and WebChat | - Integration with Facebook Messenger, Zapier, SMS, and WebChat - MobileMonkey API - Drip campaigns - SMS tools - Scheduled sends | No | Basic: Free Flex: $19 per month Pro: $6.75 per month Pro Unicorn: $14.25 per month Team: $199 per month | 5/5 |
Imperson | Creating Enterprise chatbots to build personal relationships with customers. | - Integration with Website, Messenger, Twitter, Slack, SMS, Skype, and Amazon - Full-service NLP based chatbots - Supports video, audio, and soon to come, AR/VR | No | Custom Pricing. | 4.5/5 |
Bold360 | Creating an AI-powered chat widget for website live chat, messengers, and mobile applications. | - Supports over 40 languages - Omni-channel live chat support - Live chat messaging - Reporting and analytics | No | Custom Pricing. | 4.5/5 |
Review of the Best AI Chatbot tools
#1) Tidio
Best for Creating Custom-made chatbots without coding.
Right off the bat, Tidio stands out among its contemporaries by offering you a tool that allows you to create your own chatbots, with no coding knowledge required. You get a ton of templates and an intuitive drag-and-drop builder, which makes creating chatbots as easy as a walk in the park. Chatbots can be prepped with automated responses to immediately respond to your customer’s queries.
These chatbots can be used to boost your upselling strategy. Chatbots will automatically recommend products and even offer a personalized discount to turn your prospects into legitimate customers. You can also allow your customer to directly place an order in the chat box.
Features:
- Drag-and-drop builder
- A plethora of pre-designed templates to create chatbots.
- Set automated responses
- Let customers place orders in the conversation box.
- Satisfaction surveys
Verdict: With Tidio, you get the ability to easily create automated chatbots whose primary role is to turn your prospects into buying customers, boosting your sales in the process. This is a chatbot builder that we would highly recommend to small and mid-sized businesses for its simplicity and flexible pricing plan.
Price: You can use Tidio for free with a monthly chatbot limit of 100. The starter plan will cost you $32.50/month with a monthly chatbot limit of 2000. The team and scale plan will cost you $65.83 and $332.50/month respectively.
While the team plan will afford you a monthly chatbot limit of 15000, you get unlimited chatbot with the scale plan. All plans are billed annually.
#2) ProProfs ChatBot
Best for capturing leads, simplifying the sales prospecting process, and improving customer support efforts by offering instant answers to customer questions.
ProProfs ChatBot helps your business streamline customer support, marketing, and sales efforts at the same time. This tool helps you capture leads and engage them in a human-like conversation asking for information and answering questions commonly asked. You need no coding skills to install and set up this chatbot tool.
Features:
- Design interactions with branching logic.
- Build your chatbot workflows with drag and drop functionalities.
- Pre-designed chatbot templates to get users started.
- Route chats to the right department with the chatbot.
Verdict: ProProfs ChatBot is perfect for businesses who would like to streamline their incoming support requests and at the same time fuel the sales funnel with hot leads for improved conversions.
Price: You can add the chatbot feature to your existing ProProfs Chat plan, starting at $10/user/mon, as an add-on.
You can add on the chatbot service to either of the two paid plans offered: Essentials and Premium. The essentials plan, if paid on an annual basis, would cost around $10/user/mon. Whereas the premium plan would cost around $15/user/mon.
You can connect with their sales team and get the chatbot as an add-on to the respective packages. What’s more, you can give their chatbot a try through their 15-days free trial and understand if it meets your automation needs as well.
Visit ProProfs ChatBot Website >>
#3) Freshchat
Best for No-code chat-bot building.
Freshchat is a software any marketing or sales team can use to automate their customer support system. This is a software that allows you to build chatbots without any coding. Freshchat basically helps you unify all messaging channels to offer a much more comprehensive customer support experience.
Agents are provided with simplified context in real-time, which makes them more capable of performing their designated actions with ease. Agents have the privilege of responding to customer queries from a single screen, regardless of what medium customers are using to message you.
Features:
- Context-driven AI Chatbots
- Web-widget
- Send targeted messages
- Multi-lingual support
Verdict: With Freshchat, you can built chatbots and make offering support a seamless experience for both your agents and customers. The AI-driven bots of Freshchat are capable of providing accurate answers instantly 24/7. As such, Freshchat has our highest recommendation.
Price:
- Free for up to 100 agents
- Growth plan: $15/agent/month
- Pro Plan: $39/agent/month
- Enterprise Plan: $69/agent/month
#4) Landbot
Best for Ready Made Templates for building chatbots.
Landbot is a powerful, easy to use tool for building intuitive chatbots. It is yet another tool on this list that doesn’t demand coding skills from its users. Instead, you get a plethora of templates to create chatbots and deploy them anywhere you like.
Another area where Landbot really shines is in the Whatsapp automation department. The platform allows you to create engaging conversational marketing campaigns to help you provide excellent customer service right from inside Whatsapp.
Features:
- Design and Deploy Chatbots
- Whatsapp Automation
- Tons of ready-made chatbot templates to choose from
- Easy to set up integrations
Verdict: If you wish to create unparalleled conversational experienced across web and mobile platform for your customers, then Landbot is the chatbot builder for you. The smart interface along with a gallery of templates allow you to create chatbots any way you like and deploy them anywhere you wish.
Price: Landbot can be used for free for up to 100 chats per month. You also get 3 more premium plans to choose from. The Starter plan costs 30 euros/month, the pro plan costs 80 euros per month whereas the business plan will cost you 100 euros/month.
#5) Salesforce
Best for Automate Customer service with AI-powered chatbots.
When it comes to AI-powered chatbots, Salesforce will always be at the top of the conversation. With Salesforce, you get a customer service platform that lets you scale support with smart AI-driven chatbots. These chatbots let you open your support to customers 24/7 even in the absence of human agents.
You can set up FAQs for the chatbots to answer and even set up a self-service option that lets your customers find solutions to problems by themselves.
Features:
- Workflow automation
- Set Self-Service Centers
- Bring all digital interactions in one place.
- Automatically route calls.
Verdict: Salesforce is one of the very few platforms that does AI chatbots right. This is a platform we recommend if you wish to open your support channel 24/7 without having to pay service agents for round-the-clock work.
Price: Essentials plan: $25/user/month, Professional Plan: $75/user/month, Enterprise Plan: $150/user/month, Unlimited plan: $300/user/month. A 30-day free trial is also available.
#6) Podium
Best for Capturing website leads.
Podium’s website chat feature is what ultimately makes it a powerful marketing tool. In fact, with this tool’s chat, any business can expect to generate up to 11 times more leads than is usually possible.
In addition, the website chat feature also benefits from being text-based. This basically means that you get to stay in touch with your prospects long after they’ve left your website.
Features:
- Lead Capture
- Message Monitoring and management
- Deal closing
- Capture reviews
Verdict: Podium isn’t your typical AI chat-enabling tool. The web chat you get with this platform will help you capture leads, close deals, capture reviews, gather payments, and provide an exceptional experience to your prospects in the same conversation.
Price: Essentials: $289/month, Standard: $449/month, Professional: $649/month. 14-day free trial is available.
#7) itsuku – Pandorabot
Best for creating “AI-driven virtual agents” using the Pandorabot platform for advertising, e-learning, virtual assistance, entertainment, and education.
Mitsuku is claimed to be the most human-like conversation bot in the world. The chatbot has won Loenber price multiple times for the most human-like conversation. Mitsuku was created using the Pandorabot platform. You can use the AIML (Artificial Intelligence Mark-up Language) language to create your chatbot similar to Mitsuku using the Pandorabot platform.
Features of Pandorabot:
- Symbolic reduction
- Targeting cycle for refined bot personality
- Chat Log Retention
- Application API
Verdict: Mitsuku doesn’t serve any purpose other than to entertain the users. If you have advanced coding skills, you can create your chatbot similar to Mitsuku that is customized to serve your customers.
Price: Pandorabot plans include Community Service, Shared Service, and Dedicated Service.
The community service package is free that has all the features of the paid versions except that there is no performance guarantee and customization options like gender, personality, and age of the AI chatbot. Shared service package costs $75 per month that support up to 100,000 chat interactions with additional interactions costing $0.001 per interactions.
The Dedicated service package costs $1500 per month. This package allows unlimited chat interactions, startup customization, and log retention of up to 1 month.
Pricing details of the packages:
Website: Mitsuku
#8) Botsify
Best for creating a smart chatbot for use in corporate or education settings.
Botsify is a simple to use chatbot creation tool that doesn’t require any coding skills. You can create advanced chatbots for education, customer service, sales, or the HR department. The tool features bot learning, stories, conversational forms, and chatbot training.
Features:
- Conversation forms
- Story Tree
- Integrate with the website, Facebook, Amazon, and Slack
- Education chatbots
Verdict: Botsify is a great tool for the layman to design advanced AI chatbots. The interface may not be intuitive but once you get the hang of it, you can create powerful chatbots using the tool.
Price: You can select Self Serviced or Fully Managed plans.
The Self Service plan costs $50 per month that support 10 chatbots, 30,000 unique users, unlimited stories, forms, and media blocks. Fully Managed plan costs $300 per month that supports advanced features such as chatbot customization and reporting. A 14-day free trial is also offered to test the features of the software.
Website: Botsify
#9) MobileMonkey
Best for creating a chatbot to connect with customers through Facebook Messenger, SMS, and WebChat.
MobileMonkey helps you to connect with the audience in real-time using chatbots that feature advanced automation and integration. The software can be used by anyone with no coding background to create powerful chatbots.
Features:
- Integration with Facebook Messenger, Zapier, SMS, and WebChat
- MobileMonkey API
- Drip campaigns
- SMS tools
- Scheduled sends
Verdict: MobileMonkey allows you to create chatbots with complete ease. The product can be used to create scripted bots to engage with customers. Customers praise the application for an intuitive, easy-to-understand interface.
Price: MobileMonkey is available in four different packages. The free version supports 1000 credits per month, unlimited contact leads and FB pages and website installs. It also comes with additional features like drip campaigns, browser notification, chatbot form builder, custom attributes, and lead magnets features.
The PRO version costs $6.75 per months and has additional features like SMS tools, scheduled alerts, Zapier integration, API integration, and sync to Facebook Ads
The PRO Unicorn version costs $14.25 per month that includes such advanced features like advanced chatbox dialogue, and Bot analytics. For even more complex features like Bot cloning, customized branding, and directory listing, you should select the Team version that costs $199 per month.
Details of the MobileMonkey pricing plans:
Website: Mobile Monkey
#10) Imperson
Best for creating Enterprise chatbots to build personal relationships with customers.
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Imperson helps in creating customized chatbot solutions to automate the customer’s journey through conversations. The chatbot algorithm is based on NLP user intents, deep dialog context, and relationship memory. It helps in creating an authentic user chat experience.
Features:
- Integration with Website, Messenger, Twitter, Slack, SMS, Skype, and Amazon
- Full-service NLP based chatbots
- Supports video, audio, and soon to come to AR/VR
Verdict: Imperson is suitable for large organizations that want to engage with customers using advanced AI chatbots. The application offers end to end deployment for multiple integrations.
Price: Pricing information is not available online. You will have to contact the company to get a custom quote.
Website: Imperson
#11) Bold360
Best for creating an AI-powered chat widget for website live chat, messengers, and mobile applications.
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Bold360 chatbot creation tool allows you to develop intelligent bots that guide visitors through personalized buyer journeys and improves the process of product selection. It supports advanced reporting and analytics feature so that you can get to know in-depth information about your target customers.
Features:
- Supports over 40 languages
- Omni-channel live chat support
- Live chat messaging
- Reporting and analytics
Verdict: This chatbot creator is suitable for field agents, employees, tech agents, and customer service representatives. It can also be used by the HR team to provide support to the employees so that they can focus on their tasks. The app is used by large firms such as Fannie Mae, RBS, UK Mail, Sullivan University, and Webs.com.
Price: Pricing information is not available online. You will have to contact the company to get a custom quote.
Website: Bold360
#12) Meya AI
Best for creating an AI-based conversation app for financial, telecom, e-commerce, consumer products, and the internet services industry.
Meya AI chatbot platform allows you to create intuitive chatbots with innovative AI, workflow automation, and multiple channel integration features. You can use the chatbot to deliver customized upsells based on customer data.
Features:
- Workflow automation
- Integrate with CRM, social media channels, and websites
- Automate customer returns
Verdict: Meya AI can be used to create tailored upsells based on customer data. The selling point of the software is that it is used by big names such as Google, Sony, Delivery Hero, and Aflac.
Price: Meya AI is available in Standard, Pro, and Enterprise versions. The standard version costs $500 per month that supports up to 5,000 conversations per month and basic enterprises. You can select the Pro version that costs $2,500 per month if you want an advanced integration and full programmability.
For advanced functionalities, you can call the company to get a custom quote for the Enterprise version.
Details of the different plans:
Website: Meya AI
#13) Aivo
Best for creating a chatbot with advanced AI features such as semantic intent identification and deep machine learning.
The multiple AI technology helps in creating unstructured interactions allowing the bot to interpret slangs, errors, emojis, regional differences, and voice messages. The bot can adapt the answers automatically across different platforms.
Features:
- Advanced reporting
- Supports +50 languages
- Send Proactive alerts to customers through SMS or WhatsApp
- Data privacy
- Deep learning-based NLP
Verdict: Aivo is an advanced AI chatbot creator that allows you to create chatbots that can engage with customers intelligently and engagingly.
Price: Pricing information is not available. You will have to contact the company for a custom quote.
Website: Aivo
#14) ManyChat
Best for creating chatbots for automated conversations using Facebook messenger for sales and marketing personnel.
Create a chatbot to book an appointment, capture contact info, sell products, and build relationships with the customers using Facebook Messenger. You can create a chatbot that allows you to send automated welcome messages.
But you are not restricted to Facebook messengers. Customers can click a link in your website, email, QR code, or any platform to start a conversation using ManyChat chatbot.
Features:
- Integrates with CoverterKit, HubSpot, MailChimp, Google Sheets, and Shopify
- Templates
- Interactive and tailored content
Verdict: ManyChat lets you build chatbots quickly using the drag-and-drop feature. Most users have praised the simple user interface that makes implementation super easy.
Price: Free plan is suited for startup and established businesses that want to test the functionality of the software. The free chat platform supports unlimited subscribers, basic templates, two sequences, audience segmentation, fourth growth tools, unlimited broadcasts, rich media conversion, landing pages, and web widgets.
The Pro version that costs $10 per month is geared towards businesses with growth goals. The plan supports unlimited drip sequence, unlimited audience segmentation, advanced templates, unlimited growth tools, collection of data, and more.
Details of the Free and the Pro packages:
Website: ManyChat
#15) itsAlive
Best for Facebook chatbot builder for agencies, brands, influencers, and startups to automate conversations.
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itsAlive is a chatbot builder that lets you to automatically engage with customers The bot created using the chatbot tool can interact with users through Facebook Messenger or the private Message feature of Facebook.
Features:
- Lead generation form
- Multilingual
- Email notification
- Full analytics and KPIs
Verdict: itsAlive is great for companies that want to build and scale conversational experience.
Price: You can try the product by signing for the Free account that supports the creation of one chatbot and 1,000 monthly messages. The SOLO version costs $19 per month that supports 1 chatbot creation, 5,000 monthly messages, no itsAlive branding, lead generation form, and full analytics.
For creating 2 chatbots, email notification, intercom support, and 20,000 messages, you can select the Plus plan that costs $49 per month. The Pro version costs $99 per month that supports up to 5 chatbots, 100,000 messages, Multilanguage support, and Handover protocol.
If you want additional features such as user segmentation, API integration, and training, you should contact the company for a custom quote for the Enterprise package.
Details of the Pricing:
Website: itsAlive
#16) Flow XO
Best for creating chatbots and back-office workflows on the website and social media channels.
Flow XO allows you to generate leads from different channels. You can create code-free chatbots for your website, Facebook channel, Telegram, Slack, and Twilio SMS. The tool can be used to create a back-end workflow for controlling the live chatbot.
Features:
- Cross-platform engagement with customers
- Back-end workflow
- Pre-filter leads
- Virtual welcome messages
Verdict: Flow XO is appropriate for small business and medium-sized businesses. The chatbots have all the features required to create customized professional chatbots for your website or social medium platform.
Price: Flow XO is available in the Free and Standard pricing plan. The Free plan supports chatbot and workflow creation, 500 interactions, 5 bots, and 2 weeks of logs. The Standard plan costs $19 per month and supports chatbot, workflow creation, 5000 interactions, 3 months of logs, and download of user data.
For an additional 5 bots or active flows, you have to pay $10 per month. Additional interactions of 25,000 cost $25.
Details of the Flow XO pricing plan:
Website: Flow XO
#17) Chatfuel
Best for creating a chatbot on the Facebook platform for small business owners.
Chatfuel is a chatbot platform that can be used for integrating live chat with the Facebook channel. The chatbot allows business owners to engage with Facebook fans and generate leads. The tools also let you analyze stats to gain insights about the online.
Features:
- Automate Facebook Messenger Chat
- Connect warm leads to sales reps
- Automate FAQs
Verdict: Chatfuel is best for integrating live chat feature to Facebook Messenger. The easy-user-interface of the software makes it easy to create chatbots. No coding experience is required to build the chatbot.
Price: Chatfuel is available in three versions including the Free, Pro, and Premium versions. The Free version provides basic tools to create a chatbot and supports up to 1,000 subscribers. The Pro version costs about $15 per month that feature unlimited subscribers, advanced chatbot tools, customized branding, perceive targeting with Facebook Ads, and shopping cart reminders.
For advanced features like synced cloning of chatbots and customized dashboards, you can contact the company for a custom quote for the Premium version.
Details of the Chatfuel pricing plan:
Website: Chatfuel
#18) HubSpot Live Chat
Best for creating AI chatbots for a website and Facebook Messenger by the small home office, full-time support team, and customer service department.
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HubSpot Live Chat allows you to create a chat-flow to deliver automated responses to online visitors. The app can be used to add a free live chat to your website or Facebook messenger. You can customize the appearance of the chat widget using the tool. The app requires you to publish at least three knowledge base articles to create the chat widget.
Features:
- Unlimited live agent accounts
- Chat customization
- Advanced reporting
- Integration with HubSpot CRM
Verdict: HubSpot Live Chat allows you to create customized AI chatbots using a drag and drop feature. The chat transcripts are automatically added to the HubSpot CRM without additional effort. You can quickly create a new chatbot and integrate it into your website using the software.
Price: HubSpot Live Chat is available in three packages with monthly subscriptions costs between $19 and $59 per user. The Starter package monthly cost is $19 per user that feature unlimited agent accounts, 60-day chat history, ticketing, and basic customization option.
The Team package costs $39 per user that features unlimited chat history, full customization, reporting, and branding. The Business package monthly subscription cost is $59 per user that feature key account manager, legal assistance, staffing predictions, and work scheduler. A 14-day free trial is offered to customers for checking the functionality of the application.
Details of the different price packages:
Website: HubSpot Live Chat
Conclusion
AI Chatbot applications differ in functionalities. If you have a team of software developers, the best tool to create an AI chatbot is the Pandora bot platform that was used to create the award-winning Mitsuku chatbot.
For sales and marketing personnel, ManyChat is the best option. If you want to integrate chatbot to only Facebook messenger, you should consider ChatFuel. For integration with social media channels, websites, and CRMs, the best tool to create AI chatbots include Bold360, MobileMonkey, and Botsify.
Big companies that want advanced AI chatbot capabilities should choose Meya AI or Aivo. Both the software support advanced AI, machine learning capabilities for creating chatbots for engaging with customers.
Research Process:
Time taken to research this article: We took 10 hours to research and write a review of the best AI Chatbot tools available online.
Total tools researched: 24
Top tools shortlisted: 12