List of the Best Knowledge Management Systems with Comparison:
Knowledge management software is an application which is used to store, retrieve, and share the information.
We can also say that Knowledge management software is a sub-category of the enterprise content management system. It is for sharing the information and in turn, helps employees, managers, agents, and customers by making the knowledge available.
Introduction – Knowledge Management Software:
Many knowledge management software is cloud-based and hence they are platform independent. It can be accessed on mobiles and tablets. Thus You can read the information anywhere, and at any time. The advanced or intelligent search feature of these software saves a lot of time that is involved in searching for information.
With the help of this software, companies can also share important information or FAQs with their employees and customers. As the information is easily available through knowledge management software, people can work more effectively.
Knowledge management software is used by companies for creating white papers, user manuals, articles, and business processes.
The most prominent features that knowledge management software should have include powerful search, collaboration, and integration with the other systems. Knowledge management software will be more useful and will save more time if it is accessible anytime, anywhere.
Hence it should be available on tablet and mobile devices.
- You can easily update the information.
- Accuracy and consistency.
- You can quickly find the required information, hence it saves a lot of time.
- It helps in training new employees.
This article will explain all about the top Knowledge Management tools in detail.
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What You Will Learn:
- Top 10 Knowledge Management Systems Worldwide
Top 10 Knowledge Management Systems Worldwide
Enlisted below are the top Knowledge Management Software that is most commonly used worldwide.
Comparison of Knowledge Management Software
|Zendesk||Web-based, Android, iOS.||4 stars||The system is good. |
It performs all the required functions and is worth for the price.
|Starts at $89.|
|ProProfs Knowledge Base||Web-based||5 stars||It is an online tool. |
It has the facility to define roles and permissions.
It can be integrated with Live Chat, Google Analytics, and Zendesk.
|Zoho Desk||iOS, Android.||5 stars||It is a cloud-based system. |
Ticket tracking is easy.
The overall system is also easy to use.
|It is free up to three agents. |
There are two more plans:
Professional - ($12 per agent/month) Enterprise - ($25 per agent/month).
|Confluence||Android, iOS, Linux, Windows||Knowledge and document sharing is easy. |
It provides many useful features like exporting to PDF and copy & paste of images etc.
|The price for upto 10 users will be $10 per month. |
For 11 to 100 users, the cost will be $5 per user/month.
|ServiceNow Knowledge management||Windows, Mac, Web-based.||5 stars||The system provides good features and functionalities. |
It is easy to use.
|Contact them for pricing details.|
Zendesk provides an open, flexible and extensible platform for the knowledge base. It will help you in creating self-help customer service. It offers solutions to small, mid-size, and large companies. This software supports more than 30 languages.
It is best for Help Desk, Customer Support, SaaS, Customer Community, and Customer Service.
- It will allow you to interact with customers through phone, email, chat, social media etc.
- Easy to use.
- Easy to scale and implement.
- It has a ticketing system and a community forum.
Price: Starts at $89.
Verdict: System is good. It performs all the required functions and is worth the price.
Official Website: Zendesk
#2) ProProfs Knowledge Base
It can be used for creating User Guides, Knowledge Bases, Help Sites, Manuals, Wikis and much more. It can be used on many devices including iPad, iPhone, Lumia, and Nexus etc. It will help you to create and share knowledge in many different ways.
It allows you to collaborate with the team members and create public and private wikis.
- You can access it 24*7.
- Online FAQs, manuals, and help center can be created.
- You can keep the knowledge base private or public. You can restrict access by setting the passwords.
- It can be used by different teams. You can set the roles and permissions.
- Reports, analytics, and suggestions will help you to improve your knowledge base.
- Free plan
- Professional: $29
- Team: $79
- Business: $129
- Enterprise: $299
Verdict: It is an online tool. It has the facility to define roles and permissions. It can be integrated with Live Chat, Google Analytics, and Zendesk. It only supports the English language.
Official Website: ProProfs
#3) Zoho Desk
It is the Context-aware help desk. With the help of this, you can manage all the customer support activities. It can be used on iOS and Android. Zoho Desk is best for small and mid-size companies. It provides advanced features for interacting with agents through VoIP and social media.
It also provides data analysis capabilities to know more about customer interactions and SLAs.
- Agent, manager, and customer specific features.
- You can collaborate with the Companies wide.
- It has a ticketing system.
- Detailed reports will help in improving the team’s performance.
Price: It is free up to three agents. There are two more plans i.e. Professional ($12 per agent/month) and Enterprise ($25 per agent/month).
Verdict: It is a cloud-based system. Ticket tracking is easy. The overall system is also easy to use.
Official Website: Zoho Desk
Confluence is a content collaboration software by Atlassian. The system can be used on Android, iOS, Linux, Windows. It is a cloud-based system. This will help you to publish, organize, and access the knowledge from one place.
Creating a document, providing feedback, and iterating to update the document is easier with the help of this tool.
- With the help of this software, you can collaborate on a project level.
- You can create documentation.
- You will be able to access and publish information at a centralized location.
- It can be integrated with Jira.
Price: Price up to 10 users will be $10 per month. For 11 to 100 users, the cost will be $5 per user/month. You can try the software for free for 7 days.
Verdict: Knowledge and document sharing are easy. It provides many useful features like exporting to PDF and copy & paste of images.
Official Website: Confluence
#5) ServiceNow Knowledge Management
This tool will allow organizations to maintain a knowledge base, department wise. It allows customizing workflows department wise.
It is for customers, employees, and agents. Agents can create a knowledge base while resolving the issues. The system can be accessed from desktop and mobiles. It will help in improving productivity by solving issues and documenting answers.
- Agents can search and create information.
- The system can be integrated with service portals.
- You will be able to import the word document.
- You can customize the search.
- It allows for creating versions of the articles.
- It has contextual search and extended search capabilities.
Price: Contact them for more pricing information.
Verdict: System provides good features and functionalities. It is easy to use. Supported languages include English, German, Spanish, Japanese, French, Italian, Dutch, and Portuguese.
Official Website: Service Now Knowledge Management
Guru is a cloud-based system. It can be used through all the major browsers. It can be used on tablets and mobiles.
This system is for customer-facing teams. The tool will give you a reminder for updating the knowledge base. Reports and analytics will give you information about the knowledge base like which knowledge base is mostly used, etc.
- You can define roles and groups.
- The tool provides recommendations for content.
- It has web application as well as a browser extension.
- The browser extension is for many browsers like Firefox, Chrome, and Opera.
- You can find, record, and share knowledge while chatting with your team.
Price: Price plans starts at $380 per month.
Verdict: System is easy to use with good functionalities. However, the Search feature is not that good, and it needs improvement.
Official Website: Guru
#7) ComAround Knowledge
ComAround provides you the platform for creating a knowledge base and self-service solution. It is a cloud-based tool.
The system can be integrated with your existing tools. It provides the articles for Windows, Outlook, Office, Apple, and Adobe. It can be integrated with ComAround Connect. Important features provided by this tool include language translation, Screen recording, and multiple searches.
- The system can be integrated with Business applications, Incident management systems, and service management tools.
- Articles can be translated into any language.
- Facility to record the video.
Price: Contact them for more pricing information. The price depends on the company size, user volumes, and subscription term.
Verdict: It supports including images and videos in the article. The system is easy to use.
Official Website: Com Around
Inkling is a system for front-line employees. The system is for Restaurants, Retail, and Enterprise L & D. It works on Mobiles. It will provide you one platform for content creation, storing and distributing0 the knowledge. It also has a collaboration tool that can be used on mobiles.
In order to improve performance, the tool will help you to create training. There is a personalized library for every user from where he can search and find the information.
- Intelligent search.
- Simple and automatic content updates.
- Interactive training can be made available on mobile as well.
Price: Contact them for more pricing information.
Verdict: System with good functionalities. It only supports the English language.
Official Website: Inkling
KnowledgeOwl helps in creating a knowledge base. It supports customization. It is a customer support software. With the help of this tool you can build sites, manuals, knowledge base, and much more.
You can also create FAQs for the application or website. It provides an open API to create your own integration. It allows you to create a PDF for the complete knowledge base. While creating this PDF, you can exclude private articles and videos.
- APIs can be used for several different purposes using the methods GET, PUT, POST, and DELETE.
- For content creation, the tool provides a WYSIWYG editor.
- Using third-party tools, you can include videos.
- You can set access permissions.
- It provides many other features like auto-save, levels and hierarchy, and PDF format for download etc.
Price: There are three pricing plans, i.e. Solo ($79 per month), Team ($99 per month), and Business ($299 per month).
Verdict: Easy to use. Good features and functionalities. Good customer support. 5-star rating.
Official Website: KnowledgeOwl
This knowledge management software helps you to create articles, white papers, user manuals, and business processes. It can be accessed from mobiles and tablets. It is a web-based application. It will help you to share the information with customers, employees, partners, and colleagues.
It helps you in creating a customer self-service knowledge base, thereby saving a lot of your time of answering phones.
- It has a full-text search.
- You can add hyperlinks, images, and videos to your content.
- You can define roles and groups for security purposes.
- It supports automated processes for reviewing, approving and publishing articles.
- For the content, it has spell-check, word variation, and partial-word recognition features.
Price: Pricing starts from $198.
Verdict: It is a web-based application. The system is easy to use. It only supports the English language.
Official Website: KB Publisher
Additional Knowledge Management Software
It is a customer support software that is available for free.
It allows you to collaborate with other teams. It has a ticketing system and many other features like helpdesk reports, portal customization, and automatic solution suggestions etc. For more advanced features, you can select paid plans. The pricing plans start at $19 per agent per month.
Bloomfire provides the solution for knowledge sharing and customer insights. It is a knowledge management as well as collaboration software. It has an intelligent search which makes use of Scarlet. It can be integrated with popular online storage devices. It has multiple levels of categorization.
You can schedule the posts and set the reminders for updating or reviewing the knowledge base.
Elium is for consulting firms and industries. It allows you to share information easily and you can take information from any source. It is for employees, customers, and partners. It has mobile applications, search and filter options, content tagging, and many more features. It also allows you to use multiple filters.
Zendesk can be used by any sized company and it supports more than 30 languages. ProProfs Knowledgebase provides nice features with affordable pricing plans. Zoho Desk is good for customer support activities. Confluence can provide advanced features as content collaboration software.
Inkling provides good features for content creation as a collaboration tool. KnowledgeOwl provides good features, functionalities, and ease of use at an affordable price. All the other tools that are mentioned in this article also have some unique features and functionalities.
Hope this article will help you in knowing more about the top knowledge management software and indeed assist you in choosing the right one.
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