10 BEST Contact Management Software in 2023 [Powerful Tools]

This article reviews the top Contact Management Software available in the industry. Go through their details to choose the best one for your business:

A business can flourish only when the customers have trust in its products or services. To gain their trust, you need to build a strong relationship with your customers by connecting with them from time to time through greetings, promotional offers, etc.

No one can deny the need to maintain a good rapport with potential customers for the success of any business. Maintaining a healthy relationship with the customers has become very easy with the help of Contact Management System, which also helps in maintaining a record of your contacts.

Contact Management Software Review

Contact Management Software

They also give you some nice automation features for email marketing, appointment scheduling, sales generation, and much more.

contact management image

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Through this article, you will get to know about the best contact management software out there. Have a look at their features, prices, and comparison to select the most suitable one for your business.

Pro-Tip: A cloud-based Contact Management system with some valuable automation features for sending relevant messages to your customers should be your top priority while choosing one. The automation features can save much of your time, while efficiently boosting your sales at the same time.
Facts Check: According to Allied Market Research, the highest global demand in the Customer Relationship Management Software market is expected to be seen for the cloud-based software, followed by those which can be deployed on-premises and so on.

Allied Market Research

Frequently Asked Questions

Q #1) What does a contact management system do?

Answer: It keeps a record of your contacts, organizes them, and gives you full data of your relationship history with each contact. Apart from these basic features, you can also get tools for marketing, automation, integration, order tracking, and much more.

Q #2) Name some best free contact management.

Answer: HubSpot, Freshworks, Bigin, Bitrix24, and Streak are the best free contact manager software. All of these offer a free version as well as paid plans for additional features.

Q #3) Is there an open-source CRM?

Answer: An open-source software is one that is available free or at nominal charges for people to download and modify it as per their needs. If you are looking for an open-source contact manager or CRM, then HubSpot and Bitrix24 are appropriate options.

Q #4) What is the difference between CMS and CRM?

Answer: A CMS or a Contact Management Software manages your contacts’ lists, gives you feature for list segmentation, tracks customers’ history, etc.

A CRM or a Customer Relationship Management software is a more advanced form of Contact Management System. A CRM gives you advanced tools to maintain a good relationship with your customers.

With CRM software, you can get automation features for setting up marketing campaigns, A/B testing tools, advanced reporting tools that help you evaluate the performance of your emails, and much more.

Most of the CMS today has developed into a more advanced form and has now become CRM software.

Q #5) What is the easiest CRM?

Answer: Small business owners usually look for a CRM, which is affordable and easy to use.

HubSpot, Insightly, ActiveCampaign, Copper, Bigin, Pipedrive, and Bitrix24 are some of the easiest CRM and are affordable too. These are highly recommended for small businesses.

Copper, Bigin, and Streak let you integrate with the G Suite and many other applications, thus making their functioning extremely easy to handle.

Our TOP Recommendations:

Zendesk LogoPipedrive LogoFreshsales LogoSalesforce Logo
• Lead Capture
• Contact Database
• Segmentation
• Team Collaboration
• Lead Segmentation
• Contact History
• Contact recording
• Invoice Creation
• Personalization
• Contact storing
• Contact Filtering
• Tracking
Price: Starts $19 monthly
Trial version: 14 days
Price: Starting at $11.90
Trial version: 14 days
Price: $15 monthly
Trial version: 21 days
Price: Quote-based
Trial version: 30 days
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List of Top Contact Management Software

Here is a list of popular and free contact manager software:

  1. Zendesk Sell
  2. Pipedrive
  3. Salesforce
  4. Bigin by Zoho CRM
  5. ActiveCampaign
  6. Freshsales
  7. Act! CRM
  8. Keap
  9. HubSpot
  10. Insightly
  11. Copper
  12. Bitrix24
  13. Bigin
  14. Freshworks
  15. Streak

Comparing the Best Contact Manager System

Tool NameBest forPriceBenefits
Zendesk SellCustomizable and intuitive user interface. It starts at $19 per user per month. Free trial for 14 days. • Boost Salesforce efficiency
• Helps to organize & track customer base.
PipedriveIncreasing sales.Starts at $11.90 per user per month.• A free trial for 14 days.
• Integration with 150+ apps.
SalesforceContact organization and trackingContact for quote• 30 day free trial
• Contact tracking
Bigin by Zoho CRMMultichannel Communication supportExpress plan: $7/user/month,
Premier: $12/user/month,
Free plan also available
• Powerful automation,
• Seamless contact management,
• Sleek dashboard,
• Comprehensive analytics,
• Streamlined pipeline management.
ActiveCampaignAutomation featuresStarts at $9 per month.• Free trial
• No setup fees
• Affordable prices
Freshsales360 degree customer views and AI-powered chatbotsStarts at $15/user/month• Chat with visitors in real-time
• Capture contact information with customizable web forms
• Dynamic forecasting
Act! CRMCRM and marketing automation.It starts at $12/user/month.• Offers free trial
• Integration with apps like Zoom & Gmail.
KeapAdvanced reporting featuresStarts at $14 per month.• A free trial for 14 days
• Learning resources
HubSpotContact management features for businesses of every size.Starts at $45 per month.• A free version
• Wide range of features
InsightlyHelps in building long lasting relationships with your customers.Starts at $29 per user per month.• Free trial
• Affordable prices
• Time saving processes
CopperEasy integration with popular platforms. Starts at $25 per user per month.• Integration with Google Workspace
• Simple functioning

Detailed reviews:

#1) Zendesk Sell

Best for a customizable and intuitive user interface.

Zendesk Sell Logo
Zendesk’s sales CRM software, Sell offers best-in-class contact management features. It has an intuitive interface. The tool is customizable and accessible from mobile. It contains the capabilities for automating repetitive tasks. The features for conversational and consultative selling help teams to convert more leads.

Top Features:

  • Sales Pipeline Management
  • Contact database
  • Reports and analytics
  • Lead capture
  • Segmentation

Verdict: Zendesk Sales CRM software is a scalable solution and can be used by small to large businesses. Its contact management features and functionalities will help you with organizing and tracking your customer base.

Price: Zendesk Sell can be tried for free for 14 days. Zendesk Sell has three pricing plans, Sell Team ($19 per user per month), Sell Professional ($49 per user per month), and Sell Enterprise ($99 per user per month). All these prices are for annual billing.

#2) Pipedrive

Best for increasing sales.


95,000 companies use Pipedrive across 175 countries. They claim to increase your sales by around 28%, with the help of their easy-to-use software.

Top Features:

  • Integration with 150+ apps.
  • Organize your contacts, let you import contacts from spreadsheets, or another CRM, and much more.
  • Place calls to your customers directly from the web.
  • Automatically set appointments with your clients based on your availability.

Verdict: Pipedrive is a user-friendly, extremely beneficial, and affordable sales-boosting tool. Customer service is also reported to be good. This customer contact software is recommended for small businesses.

Price: There is a free trial for 14 days. Price plans offered by Pipedrive are as follows:

  • Essential: $11.90 per user per month
  • Advanced: $24.90 per user per month
  • Professional: $49.90 per user per month
  • Enterprise: $74.90 per user per month

#3) Salesforce

Best for Contact organization and tracking.

Salesforce Logo

With Salesforce, you get CRM software that makes the prospect of storing, organizing, filtering, and tracking contact information very simple. The software basically connects your entire team through multiple devices, thus enabling excellent team collaboration. Salesforce is particularly great at allowing you to track every interaction you’ve ever had with a contact.


  • Track and manage customer information
  • Capture customer emails
  • Customizable and flexible
  • Good analytical reporting

Verdict: Salesforce is a powerful CRM tool with excellent contact management capabilities. The software particularly shines when it comes to tracking interactions with customers in the form of emails, notes, presentations, etc.

Price: Contact for a quote

#4) Bigin by Zoho CRM

Best for Multichannel Communication support.


Bigin is a CRM tool by Zoho that can be used to streamline the entire contact management process. The software allows you to import, export, and migrate customer details with impeccable panache. Besides this, the software also supports multichannel communication via email, Twitter, and built-in telephony. The software also features some excellent automation capabilities.


  • Pipeline Management
  • 360-degree customer view
  • Multichannel communication support
  • Comprehensive analytics
  • Team collaboration

Verdict: Feature-rich and robust in its functionality, Bigin’s benefits stretch way beyond seamless contact management. It is a tool you can rely on to automate and transform various customer processes into actionable pipelines.


  • A free forever plan is available
  • Express plan: $7/user/month
  • Premier: $12/user/month

#5) ActiveCampaign

Best for automation features.


ActiveCampaign is a contact relationship management software, which offers automation tools for e-commerce platforms, B2B companies, and B2C companies. The features offered include creating and sending customized emails, email segregation, reporting, and more.

Top Features:

  • Create engaging emails and personalized landing pages.
  • Easy integration with other platforms.
  • Automation features to deliver relevant messages to your customers.
  • Tools to test subject lines, sending emails based on each customer’s preferences, and much more.
  • Reporting features to check the performance of your marketing strategies.

Verdict: Email segmentation, site tracking and many other features offered by this sales contact manager software make it a highly recommended one.

Price: There is a free trial for 14 days. Price plans are as follows:

  • Lite: Starts at $9 per month
  • Plus: Starts at $49 per month
  • Professional: Starts at $129
  • Enterprise: Starts at $229

#6) Freshsales

Best for 360-degree customer views and AI-powered chatbots.

Freshsales Logo

In many ways, Freshsales from Freshworks is a one-of-a-kind sales CRM tool. Nowhere is this fact more apparent than in the platform’s contact management capability. Get a complete 360-degree view of the interactions your business has had with prospects. The platform enables your sales team to communicate with contacts via email, phone, chat, and SMS.

This makes Freshsales phenomenal for generating and nurturing leads. This is the software that facilitates predictive contact scoring, which only makes it easier for the sales team to identify opportunities with potential among the contacts gathered.


  • Customizable web forms
  • Activity timeline
  • AI-Based deal insights
  • Contact lifecycle stages

Verdict: With Freshsales, you get an AI-powered CRM platform that allows sales teams to initiate seamless communication with contacts. This makes Freshsales an ideal platform for converting contacts into promising leads.


  • Forever free plan available
  • Growth – $15/user/month
  • Pro – 49/user/month
  • Enterprise – $69/user/month

#7) Act! CRM

Best for CRM and marketing automation.

Act! CRM

Act! is a CRM, Sales, and marketing automation with customer management features. It supports unlimited contacts and keeps records of all clients and prospects. It has a customizable dashboard. Act! CRM supports integrations with Outlook, Gmail, and Zoom. It contains all the tools required to capture prospects and move them along the sales process.

Top Features:

  • Act!’s marketing tools will help you to generate repeat clients.
  • It stores detailed records of interactions with customers and prospects.
  • It contains the features of sales process management, opportunity management, dynamic lists, global search, etc.

Verdict: Act! CRM is a sales, marketing, and CRM automation platform. It can be integrated with Microsoft, Google, QuickBooks, etc. Adding and managing the users with Act! is easier. It lets you manage the security settings from your account.

Price: Act! offers cloud-based as well as on-premise solutions. The plans for cloud-based solutions are Starter ($12 per user per month), Professional ($25 per user per month), and Expert ($50 per user per month). Act! Premium will cost you $37.50. You can try the platform for free.

#8) Keap

Best for advanced reporting features.


Keap is one of the best personal contact management system which offers you advanced reporting tools for tracking the performance of your emails, gives you sales reports for different time periods, and much more.

Top Features:

  • Automation features for email marketing that save much of your time.
  • Lets you connect with over 2,000 apps.
  • Automatically send reminders to your clients for their upcoming appointments.
  • Advanced reporting and analytics features that help you make better decisions for the success of your business.

Verdict: Keap is a recommended contact management software for small businesses. It even offers some learning resources for small businesses, which can help them in making better business decisions.

Price: There is a free trial for 14 days. Price plans are as follows:

  • Lite: $40 per month
  • Pro: $80 per month
  • Max: $100 per month
  • Max Classic: Contact directly for prices.

#9) HubSpot

Best for contact management features for businesses of any size.

hubspot logo

HubSpot is the best contact management system that offers free and three other price plans. Founded in 2006, HubSpot offers you scalable features for contact management.

Top Features:

  • Offers you email marketing tools that help in maintaining relationships with your customers.
  • List segmentation feature lets you send emails, tailored for a targeted audience.
  • A free version that allows you to send 2000 emails per month.
  • A/B testing and website traffic analytics tools.
  • SSL certification.

Verdict: HubSpot is a highly recommended and very popular name in the contact management software industry. The reason is the range of features you get at the finest prices.

Price: Price plans are as follows:

  • Starter: Starts at $45 per month
  • Professional: Starts at $800 per month
  • Enterprise: Starts at $3,200 per month

#10) Insightly

Best for building long-lasting relationships with your customers.


Insightly is a CRM platform that offers you some very helpful features for building long-lasting relationships with your customers. Apart from the CRM tools, you also get some nice reporting and analytical tools to evaluate the performance of your emails.

Top Features:

  • Gives you customized reports.
  • Email marketing tools for engaging your customers.
  • Automation features for lead routing.
  • Upload contact information by scanning a business card.
  • Track the order delivery process.

Verdict: Insightly is a recommended business contact manager. The features offered for managing your relationships with your customers are really nice and easy to use. It is one of the best contact management software for small businesses.

Price: Price plans are as follows:

  • Plus: $29 per user per month
  • Professional: $49 per user per month
  • Enterprise: $99 per user per month

#11) Copper

Best for easy integration with popular platforms.


Copper is a leading online contact software, trusted by over 25,000 companies. It is known for its integration tools and an easy-to-use, beautiful interface.

Top Features:

  • Integration with QuickBooks, MailChimp, HubSpot, Google Workspace, and many other platforms.
  • Reporting tools that help you in tracking the performance of your marketing strategies.
  • Easy to use, beautiful interface.
  • Automatically saves the important contact information.

Verdict: Copper is an easy-to-use personal contact manager system. The main plus point of Copper is the integration with the Google Workspace, which makes everything extremely simple.

Price: The price plans offered by Copper are as follows:

  • Basic: $25 per user per month
  • Professional: $59 per user per month
  • Business: $119 per user per month

Website: Copper

#12) Bitrix24

Best for the free version.


Bitrix24 is a free personal contact management software. Paid plans are also there with additional features. Bitrix24 is loaded with features for communication, project management, CRM, and much more.

Top Features:

  • An in-built clock for tracking work hours.
  • Advanced reporting features.
  • Create invoices.
  • Automation tools for creating and managing marketing campaigns.
  • A mobile application that lets you access all the features, right from your mobile phone.

Verdict: Bitrix24 has a free version that can be very helpful for beginners. Plus, the in-built time tracking tool and the automation tools for managing marketing campaigns make the software a highly recommended one.

Price: There is a free version. Paid plans are as follows:

  • Basic: $30 per month
  • Standard: $60 per month
  • Professional: $120 per month

Website: Bitrix24

#13) Streak

Best for integration with G Suite and 2000+ integrations.


Streak contact manager gives you feature for CRM, mail merging, private and shared pipelines, email tracking, G Suite integration, a mobile application, and much more.

Top Features:

  • Gives you a report of the number of emails read.
  • Integration with 2000+ other platforms, including G Suite
  • You can schedule a time for sending the marketing emails to your customers at a specific time.
  • Save the frequently written emails in Snippets to save much of your time

Verdict: Streak is a free personal contact management system, which lets you handle your tasks, including managing sales and customer relationships, from inside Gmail.

The software is easy to use, and a recommended one.

Price: Price plans offered by Streak are as follows:

  • Free: $0 per user per month
  • Solo: $15 per user per month
  • Pro: $49 per user per month
  • Enterprise: $129 per user per month

Website: Streak

Other Notable Contact Software

#14) Maximizer CRM

Best for being an easy-to-use customer relationship management software.

Maximizer CRM offers you feature for managing sales, contacts, leads, and marketing campaigns. Apart from this, you can integrate with many platforms including Microsoft Office 365, Gmail, MailChimp, and more.

Price: Prices are as follows:

  • Small Office: $29 per user per month
  • Business Plus: $49 per user per month
  • Insights: $89 per user per month

Website: Maximizer CRM


Due to the immense competition in almost every industry, you need to build a strong relationship with your customers, to keep them connected with you. This process can be handled very easily with the help of a contact management system.

In this article, we studied the best contact management software. Based on our study, we have come up with some conclusions as below:

  • HubSpot CRM offers the widest range of features and a free version too. Thus, it can be called the best personal contact management software.
  • Besides HubSpot, Freshworks, Streak, Bigin, and Bitrix24 offer a free version, which can be very helpful for beginners or very small business owners.
  • Some contact software, like Copper and Streak, offers integration with G Suite, which makes their functioning very easy.
  • Many software offers a free trial, which can be helpful in taking a test drive to check its usefulness.

Research Process:

  • Time taken to research this article: We spent 09 hours researching and writing this article so you can get a useful summarized list of tools with the comparison of each for your quick review.
  • Total tools researched online: 16
  • Top tools shortlisted for review: 11
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