RingCentral vs Zoom: What Customers Choose? Compared

In this RingCentral Vs Zoom tutorial let’s discuss the major differences between RingCentral and the most important video conferencing system – Zoom with features:

In today’s world, users rely heavily on technology to stay connected. Your team will need various tools to conduct online meetings, remote conferences, or live chats. This is where companies can increase efficiency and reduce costs by investing in a video conferencing platform.

The COVID-19 pandemic has facilitated a shift to remote work and boosted the user base of video conferencing platforms. Although the workplace has changed greatly, creating effective meetings remains crucial. Also, a recent study revealed that video conferencing increases productivity by 77% and improves communication for 66% of people.

It streamlines team collaboration on critical projects, allows employees to work from home, and saves money on travel.

RingCentral Vs. Zoom – Differences

Ringcentral vs Zoom

However, the real battle begins when you choose a video conferencing platform. If the video conference screen freezes, the voice quality is poor, and the number of participants is small, the quality of the work may suffer. This is why you should review all the options and select the best one for your organization.

The video conferencing market is flooded with options, but RingCentral and Zoom are the leaders. Are you looking for a RingCentral vs Zoom comparison?

Now let’s take a closer look at these two video conferencing systems RingCentral vs Zoom and compare them.

What is RingCentral

RingCentral - RingCentral vs Zoom

RingCentral is a powerful tool for team collaboration in business communications and online conferencing. It offers business connectivity and messaging solutions, including video conferencing and screen sharing.

The company was founded in 1999 by Vlad Vendrow and Vlad Shmunis, and they have continually added new technologies and features to the platform. RingCentral offers PBX, VoIP, and fax services, enabling you to conduct business more efficiently.

A RingCentral solution is a user-friendly, affordable alternative for startups, small businesses, and mid-sized corporations.

Many of RingCentral’s products have been prevalent, including RingCentral Meetings, Office, and Glip. These solutions improve workplace communication and give remote workers the features they need.

Some key features that RingCentral offers include:

  • Multi-Person Meetings: It supports up to 200 participants in meetings and video calls, which makes it great for conferences.
  • Exceptional Clarity: You will enjoy clear HD audio and video calls when using RingCentral.
  • Strict Security: Password-protected meetings ensure stringent security while preventing unauthorized access.
  • Intuitive User Interface: It is easy to set up meetings with RingCentral, making it an excellent tool for business communication.
  • Coverage Worldwide: It operates in over 80 countries and caters to a wide range of industries.


  • High-quality video
  • User-friendly interface
  • Easily switch between desktop and mobile
  • Message features include GIFs, emojis, and memes
  • Scalable
  • Channels of invitation
  • Microsoft Teams, Microsoft Office 365, and Google Workspace integration
  • Group chats with one click
  • Customizable dark mode


  • There are too many updates
  • Quite a few products are confusing

RingCentral: Who should use it?

RingCentral is not something you would expect most internet users to be familiar with daily, unlike Zoom. Fortunately, it is one of the most popular and well-established choices for businesses seeking a high-quality IP phone system.

RingCentral might be the right choice if you are looking for a company with a proven track record and offer a variety of features. If you are a small business owner looking to power your phone system, one of the MVP plans may be the best option.

Although Zoom Phone integrates non-network UC with the Zoom stack, RingCentral is a cloud-based VoIP service provider.

If any of the following statements apply to your business, RingCentral may be of value to you:

  • Your international footprint requires many local numbers.
  • You have remote employees who take calls from customers on your premises and in their homes.
  • You need a system that manages call queues, analyzes data, and screens incoming calls.

What is Zoom


Zoom, a cloud-based team communication tool for small, middle, and large businesses, is no stranger to web conferencing. With the onset of the COVID-19 pandemic, Zoom began hosting virtual meetings and phone calls. It is estimated that more than 485 million users have downloaded Zoom by 2020.

Zoom has also gained over 2,500 academic customers so far. It is a well-known fact that a Zoom meeting can accommodate up to 1,000 participants. Zoom offers Zoom Phones, Zoom Rooms, and Zoom Video Webinar services worldwide. These services are also used for online courses, live training, and onboarding.

Zoom is the leading web conferencing solution for education, retail, finance, healthcare, and government. Zoom Meeting allows users to join a Zoom meeting without downloading an app.

It is very simple to set up business communications using Zoom. You can get started within minutes and take advantage of many features, such as file sharing, remote access, and real-time editing.

However, participation in Zoom meetings requires the Zoom app, which you can download on Chrome or Firefox.

Some key features that Zoom offers include:

  • Coverage Worldwide: You can stream audio and video calls from anywhere.
  • Analytical Details: Meeting insights and reports that reveal key information.
  • Integrating Multiple Systems: Easy integration with popular apps like Gmail and Slack.
  • Recording Features: There’s a screen capture and session recording option.
  • Clear: It’s super clear to watch videos and listen to music.


  • Streaming videos of the highest quality
  • Recording of calls on-site and in the cloud
  • Feature-rich group video calls and conferencing
  • Meeting creation in a single click
  • Zoom Room hardware enables Zoom Meetings
  • A dedicated customer support team
  • An extremely easy-to-use system
  • Large-scale support for participants
  • Integration with third-party apps, such as Google Calendar, is seamless.


  • Subscriptions and add-ons are plentiful
  • App installation and download

Zoom: Who should use it?

Zoom is undoubtedly at the forefront of many industries. Their product line is extensive, and they perform well. However, Zoom is costly for most small businesses. Generally, businesses that use Zoom’s other products, such as their meetings and webinars, are recommended to use Zoom.

You should check out this popular communication platform if your company already uses it for internal and external communication. The Zoom webinar software is great for large companies with lots of resources.

Also, if you meet any of these criteria, Zoom Phone might be right for you:

  • Zoom video conferencing tools are your lifesaver.
  • You don’t need all the bells and whistles of a cloud telephony tool.
  • There’s no need for global calling.

Zoom Vs RingCentral


Let’s talk about the Meeting features in both software platforms. You should know how they both work to decide which is the best fit for your business.

RingCentral Meetings

RingCentral Meetings

The RingCentral meeting can hold up to 100 HD video conferences for up to 100 participants. You will be able to join the meeting with your mobile phone as well.

The following features are also available with RingCentral:

  • Screencasting
  • Make a recording
  • Meeting transcripts
  • Group Chat Room

Zoom Meetings

Zoom Meetings

You can host Zoom meetings with up to 100 people for free, and a paid version is available if you intend to host meetings with more than 1,000 attendees. You can connect from a desktop, a mobile phone, or a laptop, just like with the RingCentral service.

The following features are also available with Zoom Meetings:

  • Breakout rooms
  • Online webinars
  • Transcriptions
  • In-group discussions
  • Screen sharing

Pricing Comparison

Here is a summary of the pricing plans offered by each provider.

An overview of RingCentral’s pricing:

Currently, RingCentral offers four MVP paid plans ranging from $19.99 to $49.99 per user per month, with a 14-day free trial available.

The service is available in two tiers: the lower tier features non-video communication channels, such as phone, SMS, and team chat, while the higher tier adds video, analytics, a larger audience, and advanced reporting dashboards.

The image below shows how much Core, Advanced, and Ultra cost:

RingCentral pricing - RingCentral vs Zoom

An overview of Zoom pricing

The Zoom service is available in five different plans, starting at $25 per user per month. There is also a free version.

Basic (free), Pro, and Business plans offer only Zoom Meetings and Whiteboard. Only Zoom Enterprise plans offer Zoom Phone, SMS, and non-meeting chat.

Several users can share a Zoom license. Contact Zoom for more information about sharing licenses.

Furthermore, higher-tier plans include multiple concurrent whiteboards, larger video meeting audiences, and analytics apart from telephone, SMS, and chat support.

Zoom Pricing

Getting Help From Help Center

Customer support is available 24/7 for both RingCentral and Zoom.

RingCentral Help Center

RingCentral’s customer service team is available by telephone, email, and live chat on its website. The company’s knowledge base contains a variety of options for customer support. You can contact RingCentral by phone, email, or live chat.

RingCentral can handle social media via Instagram, Twitter, and Facebook.

Zoom Help Center

Zoom’s customer support team is also available via the same methods. If you need assistance, you can do live chat, send an email, call, or join the community forum. The company’s website also contains an FAQ section that answers the most frequently asked questions.

Zoom’s customer service options fall into the following categories:

  • Zoom account
  • Administrative Management
  • Payments and billing
  • Device Management
  • Security Management

Quality Video Conferencing Call

When it comes to Zoom vs RingCentral, RingCentral has no glitches and boasts an uptime of nearly 100%. HD video calls at 30 frames per second make you feel like you’re talking face-to-face. Plus, you can test the live stream before you start the meeting. You’ll keep your connection stable and your communication uninterrupted this way.

With RingCentral, you can view your messages on multiple screens, including a flexible screen, an active speaker, and a gallery.

Zoom also offers high-quality video at 30 frames per second and multiple screen views, similar to RingCentral. However, Zoom has one significant advantage over RingCentral – it can display up to 49 active screens compared to 16 for RingCentral.

Zoom allows you to apply multiple video filters to enhance your appearance on video and even lets you adjust video quality based on ambient lighting. Zoom and RingCentral let you set up virtual backgrounds like company logos.

Winner: Zoom

While both apps offer a wide range of features, Zoom enables users to have more simultaneous meeting screens than RingCentral. Video filters and ambient lighting adjustments can also be made, making Zoom more flexible.

Screen Sharing and Recording Features

Zoom and RingCentral record live meetings for posterity, but each has different recording lengths and storage capacities. Zoom’s free plan lets you record locally, while its paid plans let you store recordings locally or in the cloud.

The host can only trigger a recording: participants get a notification. Zoom records meetings and stores a meeting log. You can record meetings on iOS and Android. There are also auto-transcription and audio-only capture features.

RingCentral lets you record audio and video, but Glip enables you to store more than 100 hours of video. All recordings are automatically deleted after one year. This allows participants to gain valuable information and share it with management, and they can pause and resume recording at any point.

It preserves privacy and makes it easy for informal communication to happen.

Winner: Zoom

Zoom’s meeting solution has auto-translation, a major plus over RingCentral’s ease of use. Zoom’s recording and sharing feature beat RingCentral by a mile.

User Experience

Both apps offer different experiences to users. It is easier to set up and use Zoom than RingCentral Glip and Office, which use centralized UCaaS.

Recently, Zoom received some serious complaints about security. If you’re security-conscious or exchange confidential data during meetings, Zoom may not suit you.

Winner: Zoom and RingCentral

Here, the winner depends on the use case. Zoom makes online collaboration easy and quick, and RingCentral is better for meetings where security is a big deal.

Reporting and Analytics Features

RingCentral provides more detailed reporting, such as call analytics and contact center analytics, while Zoom provides an overview of usage and engagement data. Both platforms allow users to view information such as call duration, usage trends, and contact information.

However, RingCentral’s integration with Salesforce and third-party applications allows users to gain even greater insight.

Winner: RingCentral

RingCentral wins hands down. The reporting and analytics tools at RingCentral let you analyze call data, monitor performance, and generate detailed reports. Zoom reporting and analytics are limited.


There are integration features available in both Zoom and RingCentral. Video conferencing can be conducted in real time with Zoom, a powerful video conferencing platform. The application is also integrated with Slack, Trello, and Google Hangouts. However, RingCentral’s service focuses more on voice communication and messaging.

The application is integrated with Skype, WhatsApp, and Google Voice. Both platforms are compatible with popular CRMs and contact management systems.

Winner: RingCentral

In general, RingCentral’s integration is better. RingCentral has more integration options, whereas Zoom has fewer. RingCentral is also more feature-rich and customizable, so it’s better.

RingCentral vs Zoom Comparison

Getting StartedThe first step is to create an account and get a subscription plan. Then you can start using it.Zoom features don't require a subscription. You just have to sign up first.
Use CasesRingCentral Office is an incredibly versatile tool that adapts to today's remote, mobile, and hybrid workplace. It's a top platform for midsize and big companies.Zoom is great for web conferences, presentations, and group discussions, and it's also great for one-on-one conversations.
Participant and host controlsRingCentral Office offers more non-verbal feedback buttons.Zoom has limited functionality in this area.
File and screen sharingRingCentral supports screen sharing. Users only need to open the files they would like to share. Zoom lets you share your screen even during meetings. You can control what happens.
User-friendlinessRingCentral Office is excellent for beginners and power users alike.Zoom also has a user-friendly interface and a robust platform.
Meeting recordingsRingCentral Office provides this feature. Every meeting is automatically recorded.Zoom recording is only available manually. Also, it's disabled by default, so you need to enable it.
IntegrationsRingCentral integrates with Google's ecosystem. You can even add it to Chrome.Zoom integrates calendars and contacts. Users can do this by linking their Office 365 accounts.
PricingThere is no free plan offered by RingCentral Office, but it has a number of features and benefits at a modest price of $19.99 for the Essentials plan.  Although Zoom is not free, it has a free version that is fairly popular. A Zoom Pro plan starts at Rs 13,200 per year.
SecurityRingCentral provides reliable and secure phone service. It offers built-in security as a cloud service provider.Meetings via Zoom are generally safe. The platform looks secure, and the company keeps up with vulnerabilities.
Ideal for • Small businesses
• Medium-sized businesses
• Large enterprises

• Individual users
• Small businesses
• Medium-sized businesses
• Large enterprises

Frequently Asked Questions

Q #1) VoIP solutions: what are they?

Answer: Traditionally, analog telephones used a pre-internet infrastructure to deliver packets. These infrastructures require specific hardware to connect to. All endpoints are connected via dedicated connections. All is possible with VoIP. With VoIP, your internet and telephony can be delivered over the same infrastructure, so businesses can connect to one network.

Q #2) Can I join Zoom meetings without an account?

Answer: Indeed. There is no need for an account to attend Zoom meetings. However, Zoom Phone is separate from Zoom’s video conferencing app. This service gives your business a virtual number that anyone can call from a VoIP or regular phone.

Q #3) What makes RingCentral different from Zoom?

Answer: The purpose of RingCentral is to facilitate voice communications, whereas Zoom is built for video communications. Zoom is likely to become a platform for business communications in the future due to its focus on video.

Q #4) Can RingCentral be recorded?

Answer: RingCentral Meetings provides the option to record meetings or enable automatic recording. You will be able to see the Record button on your In-Meetings Dashboard if you enable it. This feature doesn’t have a default setting.

Q #5) Is RingCentral trustworthy?

Answer: RingCentral’s VoIP service is based on cloud PBX technology, which is reliable and secure. A variety of communication tools and services are available from RingCentral, including online meetings, SMS, group messaging, and call management.

Q #6) What makes Zoom superior to other platforms?

Answer: There is no doubt that Zoom is the premier video conferencing solution in the market today because of its ease of use, comprehensive features, and ease of integration. It also comes with features like whiteboards and screen sharing that enhance virtual meetings and webinars.


RingCentral and Zoom are two of the most popular conference call services. Although both have their advantages, they work for most businesses.

It’s definitely worth comparing RingCentral vs Zoom in terms of security since RingCentral has advanced encryption and password protection. You’ll be able to customize RingCentral to better fit your business needs, but its entry-level plan features are disappointing, and it’s not as easy to use as Zoom.

Ultimately, you’re a user and want the most out of your money. Make your choice based on the market environment, reviews, and user feedback on RingCentral vs Zoom. It’ll boost your productivity too!