Contact Center Testing (Call Center Testing) Guide

Contact Center Testing

A complete guide to contact center or call center testing with tools and techniques:

A Contact Center Testing is a type of testing done on Omnichannel customer journeys to thoroughly examine the transition points of communication. It tests voice, IVR, email, SMS and chat communication points.

In the changing age of different types of customers, expectations are much higher than they were ever before.

Companies need to meet or exceed customer expectations with the best possible customer service. So, companies need a system to meet those higher expectations of customers consistently and compete with others to stay successful in the market.

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Ultimate XPath Writing Cheat Sheet Tutorial with Syntax and Examples

20 WAYS TO WRITE XPATH FOR ANY TYPE OF WEB ELEMENT

Top 20 Ways to Write Ultimate XPATH for ANY Type of Web Element (XPATH will never be invalid):

A web application is made up of different types of web elements such as web element for a button to click on, input web element to type text, drop-down, radio buttons, etc.

These web elements are also called tags or nodes.

When it comes to automating web applications, it starts with writing an automation script that will find the web element, perform an action on it such as, click on a button, enter text into input box, select a checkbox, select a radio button, scroll up or down and finally verify the expected behavior in turn of the action.

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Cynet All-In-One Security Platform Hands-On Review

CYNET

A hands-on review tutorial of Cynet Autonomous Security Platform for blocking all types of security attacks on any network:

Cynet is changing the face of the security industry with the first Autonomous Security Platform that consolidates all aspects of the internal environment protection in a single interface.

The autonomous platform is threat-agnostic, converging all the technologies and capabilities (including endpoint protection, EDR, network analytics, UBA, and vulnerability management) to answer the visibility, prevention, detection and response needs of an any-sized organization.

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Selenium Vs Katalon Studio: How to Simplify Selenium Tests in Katalon Studio

Selenium Tests in Katalon studio

Selenium Vs Katalon Studio – Learn the Ways to Simplify Selenium Tests in Katalon Studio (with a login test case hands-on example on both the tools)

Automated testing is a technique that uses an application to conduct the testing process for another application.

For Web-based software, automated testing is important and is widely used as it allows cost-effective UI testing, which is crucial to maintain high-quality services.

Selenium is one of the most popular open-source automation tools for Web automation testing. You can do a lot with Selenium, such as refactoring web elements into classes that can be reused easily in your test cases, etc.

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5 Deadly Mistakes in Requirements Management and How to Overcome Them

Deadly Mistakes in Requirements Management !! (3)

Explore the ways to tackle the 5 Deadly Mistakes in Requirements Management (with Examples):

Every major standard, certification, and regulatory organization mentions the need and importance of well-defined requirements in the product development process.

Indeed there are numerous sources that devote to requirements and best practices.

However, yet years of experience have shown that companies still struggle not only with writing but also with managing requirements and integrating them into their product development process.

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