Contact Center Testing (Call Center Testing) Guide

Contact Center Testing

A complete guide to contact center or call center testing with tools and techniques:

A Contact Center Testing is a type of testing done on Omnichannel customer journeys to thoroughly examine the transition points of communication. It tests voice, IVR, email, SMS and chat communication points.

In the changing age of different types of customers, expectations are much higher than they were ever before.

Companies need to meet or exceed customer expectations with the best possible customer service. So, companies need a system to meet those higher expectations of customers consistently and compete with others to stay successful in the market.

Read moreContact Center Testing (Call Center Testing) Guide

Data Migration Testing Tutorial: A Complete Guide

Data migration testing guide

Overview of Data Migration Testing:

It is quite often heard that an application is moved to a different server, the technology is changed, it is updated to the next version or moved to different database server etc.,

  • What does this actually mean?
  • What is expected from the testing team in these situations?

From the testing point of view, it all means that the application has to be tested thoroughly end-to-end along with migration from the existing system to the new system successfully. 

Read moreData Migration Testing Tutorial: A Complete Guide

Positive Testing: Meaning and Merits Explained with Real Test Scenarios

Positive Testing

A Complete Overview of Positive Testing:

This tutorial will give you a brief introduction of one of the most prominent testing types ‘Positive testing’.

Software Testing is the process of verifying and validating a software and confirming that it is working as expected. A software tester should have the intent to find defects and make sure that the application is working as expected. In order to achieve this different testing types and test techniques are used.

Read morePositive Testing: Meaning and Merits Explained with Real Test Scenarios

What is Interface Testing? Know Its Types, Strategy and Tools

Interface Testing

Introduction to Interface Testing:

When an application or a software or a website is developed, then there are several components of it. Those components can be server, database etc.

The connection which integrates and facilitates the communication between these components is termed as an Interface.

In simple terms, an interface is a software comprising of a set of commands, messages etc. 

Read moreWhat is Interface Testing? Know Its Types, Strategy and Tools

System Testing Vs End-To-End Testing: Which One is Better to Opt?

System Testing Vs End-to-End Testing

An Overview of System Testing and End-to-end testing:

End-to-end testing and System testing always go hand in hand, but even an experienced test professional can get confused about the vast benefits that each offer and choose only one.

In this article, we will try to debate between End-to-end testing and System testing. In order to understand the difference between that, we will first understand what are the different stages that any developing product goes through. 

Read moreSystem Testing Vs End-To-End Testing: Which One is Better to Opt?

What is Globalization Testing (A Complete Guide)

Globalization Testing

What is Globalization Testing: Guide to Its Types, Checklist and Testing Approach

Globalization testing aims at ensuring if the product is stable in terms of both its functionalities as well as representation of data in spite of varying cultures/locales.

With the rapidly developing interaction between people, cultures, and countries through the growth of international trade, the demand for globalized software products has increased tremendously in the market. And, at this point, Globalization testing comes into the picture.

Read moreWhat is Globalization Testing (A Complete Guide)

How to Use Tours to Ensure Complete and Thorough Exploratory Testing

Exploratory Testing Tours Whittaker

Exploratory Testing Tours: How to Ensure a High-Quality Software Product using Exploratory Test Tours

Exploratory testing is not a testing methodology. Rather it is an approach to quality verification.

The procedure of exploratory testing execution resembles the discovery and investigation of any software product.

During exploratory testing, a QA specialist examines a product, designs tests, executes test cases, and analyzes the test results simultaneously. 

Read moreHow to Use Tours to Ensure Complete and Thorough Exploratory Testing

SalesForce Testing Beginner’s Guide

SalesForce Testing

Introduction to SalesForce Testing: is one of the most widely used Customer Relationship Management (CRM) tool. It was found by Marc Benioff and is currently headquartered in San Francisco, US.

The primary purpose of a CRM tool is to sustain the relationship of an organization with its customers once the product is delivered to customers. Over the time, along with providing CRM services, SalesForce started to offer cloud storage as well, which reduced the hassle of maintaining physical servers for data storage of web applications.

Read moreSalesForce Testing Beginner's Guide

Sample Template for Acceptance Test Report with Examples

Acceptance Test Template

Overview of Acceptance Test Report (Part-III):

Previous Tutorial | NEXT Tutorial

In our previous tutorial on “Acceptance Testing Documentation with Real-Time Scenarios” we discussed Acceptance Test plan.

In this tutorial, we will take an in-depth look at reporting of Acceptance Test Status, Acceptance Test Summary, and Sign-Off.

Some generic templates are included in this tutorial to enhance your understanding in a better way. We will also hover over the concept of Acceptance Testing in Agile and Acceptance Test Driven Development.

Read moreSample Template for Acceptance Test Report with Examples

Acceptance Testing Documentation with Real-Time Scenarios

Acceptance Testing Documentation

Documentation of Acceptance Testing (Part- II):

Previous Tutorial | NEXT Tutorial

This tutorial is the continuation of our previous tutorial where we discussed what is Acceptance testing, when it has to be done, who does it, its importance, types, process, impact on different teams, etc.

Documents play a very important role in Acceptance Testing and any issues with regards to the document have a huge negative impact. When a proper check is not exercised, then it may even lead to the Failure of the Product.

Read moreAcceptance Testing Documentation with Real-Time Scenarios