Contact Center Testing (Call Center Testing) Guide

Contact Center Testing

A complete guide to contact center or call center testing with tools and techniques:

A Contact Center Testing is a type of testing done on Omnichannel customer journeys to thoroughly examine the transition points of communication. It tests voice, IVR, email, SMS and chat communication points.

In the changing age of different types of customers, expectations are much higher than they were ever before.

Companies need to meet or exceed customer expectations with the best possible customer service. So, companies need a system to meet those higher expectations of customers consistently and compete with others to stay successful in the market.

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Data Migration Testing Tutorial: A Complete Guide

Data migration testing guide

Overview of Data Migration Testing:

It is quite often heard that an application is moved to a different server, the technology is changed, it is updated to the next version or moved to different database server etc.,

  • What does this actually mean?
  • What is expected from the testing team in these situations?

From the testing point of view, it all means that the application has to be tested thoroughly end-to-end along with migration from the existing system to the new system successfully. 

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Positive Testing: Meaning and Merits Explained with Real Test Scenarios

Positive Testing

A Complete Overview of Positive Testing:

This tutorial will give you a brief introduction of one of the most prominent testing types ‘Positive testing’.

Software Testing is the process of verifying and validating a software and confirming that it is working as expected. A software tester should have the intent to find defects and make sure that the application is working as expected. In order to achieve this different testing types and test techniques are used.

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