Learn how to use Software testing templates. We have covered different QA templates in excel and MS document format. Test case, test plan, daily status etc.
In today’s article we are going to learn all about the “Incident Tracking and management” Process – How to track and manage incidents in Software Testing with sample templates.
Are you thinking- “STH has published a lot of content on defect/bug tracking, so how is this going to be different”? That is exactly the reason why we have to look at what we mean by incident first.
Let’s see the typical process involved in delivering software from ‘development phase’ to the ‘testing phase’ for a successful bug-free software release to production/client.
These processes are either overlooked or skipped by software companies, which results in poor test management and thereby’ a “buggy” software releases to the client, which leads to “unsatisfied customers”.
Read moreHow to Improve the Test Release Process for Successful Bug Free Software to Production