How Important is it for a Tester or Developer to Communicate with Each Other?

To start the discussion for said topic, I want to take a real-life example:

A husband and a wife, living in the same house, are not communicating with each other. Or let’s say there is nothing to communicate between them. They just text each other if anything important to be taken care. Otherwise both are busy in their own lives and do not disturb / take care much about each other. What happens after days? A frustration rises, irritation multiplies, anger surfaces and an explosion occurs. A relationship strengthens only if there are frequent communications, rare fights and multiple agreements and celebrations with each other.

Now, compare the above situation with software project life cycle.

Tester and developer communication

A developer and a tester’s relation is something similar, who works for a project to make it successful. No project in the world had been successful because of tools, budget, code or infrastructure. It was always real people who made project successful. And to make something successful, a team is required and not an individual.

After drawing that brief line, I would like you to take a deep dive to understand why tester and developer should communicate / work as a team?

Why tester and developer should communicate and work as a team?

First, let’s cover what are the benefits if developers and testers work as a team:

#1. By default project is successful:
When the project does not see development team and testing team fighting frequently for trivial issues and ego, the project is guaranteed to be successful. Most of the time, development and testing teams play a game of assignment. Yes, it is bug assignment. Everyone wants to show that problem is from other end. If it’s understood that ultimately the problem is within the premises (project) and if tried to resolve it together, all the other problems can be taken care.

#2. Individual growth:
Everyone grows because there is a healthy competition and no hidden fights. Ideas shared and suggestions accepted give everyone a chance to progress.

#3. Team growth:
Ultimately a team becomes stronger and competent, by having team members who understands each other and respects each other’s work.

Also read => How to Build and Grow Your QA Team

#4. Learning for future:
After delivering a successful project, everyone learns. The future project for the team becomes more successful, hassle free, and smooth.

Ok, now we know the benefits of working together rather than being a developer or tester, but how to make it work?

Tester and developer: communication is a key

Ideas to work together:

#1. Leave work related ego:
Knowingly or unknowingly, we carry an ego with ourselves when entering to work place. We think we are doing best work (no doubt about it) but that does not mean others do not.

If a developer thinks that any defect reported for the module he developed is ignorant, trivial, a malicious idea or an effort to harass then the defect is an ego problem rather than a bug. If a tester thinks that the bug he reported was rejected because developer wanted to hurt, because developer does not like to resolve bugs, because developer thinks that specific tester does not understand things properly or because developer thinks he is a developer and he does the best……the testing ideas and bugs, both are going to decrease.

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By showing and acting ego, we are trying to deprive ourselves from growing and others from working.

So, if possible, do not think that you are a tester, first think you are a team member who is working hard to make things right. Do not get hurt when bugs are rejected but try to know the reason behind it. Do not stop yourself after knowing that the estimated time for testing was completed. Do not underestimate yourself by accepting that development is a great job and finally do not be over confident by assuming that you are superior because you are finding problems from others’ work.

#2. Be realistic:
As a tester, the most painful time to face is when the bug you reported gets rejected. Be realistic, try to understand the reason behind dismissal, try to understand what did you misunderstood or presumed, try to convince developer or project manager if you think that the scenario you presented was correct and try to move on.

#3. Prioritize the project:
Always look at bigger picture and prioritize things accordingly. Project is more important than a bug or an individual. Leave your ego behind and go to developers’ desk, discuss, share, understand and work accordingly.

#4. Be patient:
Things do not change nightly so be patient and keep doing good work. Do not get de-motivated if someone remarks negatively or a developer does not consider your bug / suggestion for once in a while.

#5. Share ideas but do not emphasize on implementation:
The frequent communication between development and testing teams helps generating more ideas on each side. Developer can suggest about how to test a particular module better and at the same time tester can show how to correct the defect. Open yourself for new suggestions and sharing ideas.

#6. Accept that human being is mistakable:
After finding a critical bug, do not make a fun of it in front of developer. Understand that the way a tester works under time and budget crunches, same applies to developer too. No one can create a bug free software otherwise testing would not have existed. So understand your role and help in rectifying issues rather than making fun of them.

#7. Understand multiple teams always work better than individual team:
A testing team isolated from all the other development team, cannot be productive. When a tester adjusts himself/herself among the developers and develops a mutual relation, a good environment of team created and when all the developers and testers work together, it’s a win-win situation for both parties.

#8. Agile and pair testing:
Prefer agile methodologies, work together, do pair testing, work with developers, discuss and meet frequently, document less, give equal importance and respect to everyone’s work.

I would conclude the topic as below:

If you think you are a sweeper, you will be a sweeper always.
But
If you think you are trying to make the world better and clean and catch up with trash collectors and put in efforts in doing things strategically, the world would surely be better.

About the author: This post is written by STH team member Bhumika Mehta. She is a project lead, carrying 7+ years of software testing experience.

Happy testing, as usual. :)

And please don’t forget to share your more ideas on how to make developers and testers work together for a project success.

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16 comments ↓

#1 Suhas Mone

team work is important in IT projects. it saves lot of time, confusion and money.

#2 Chaitanya

Good topic..

#3 Charles

Its required to know for both developer and tester.

#4 Ahmed Fathi Elgaly

Really good article.

#5 Swapnil Mirkute

This post surely help QA and Development team especially in small scale companies.

#6 preeti

Hi,,,
I love your blog !!!
I wanted to request if you can write something about how to work with offshore team say developer is in Seattle i am in NYC or Ba is in Chicago so how to work as team int his situation????
Please guide !!!
Thanks

#7 Vamsi

In IT both Development team and QA team are important and dependent on each other, hence team work is good to succeed in any work

#8 Pranitha

Perfect

#9 Parvinder singh

I am pursuing my trainnig in testing and this article gives me more knowledge and i like it.

#10 Jayanthi

I am looking for QA job……if u write about how to prepare QA resume and how to get a job…..it’s should be very helpful.

#11 Bhumika Mehta

@ All readers,

Thanks a lot for your continuous readership with us. We are glad that you liked the post. Stay tuned for more like this :-)

Happy Reading !!!


Bhumika

#12 srikanth09452

sir i had completed my b.tech 2013 passout with60% iam instrested in testing and some live projects can i keep 1+ experience plz guide me

#13 Priyanka

Always great to learn from this website……..:)

#14 shaik salam babu

I would like to tell …my stream is differnt in my educatiinal lif but i want get the job in software testing…can u help me what am tak the suggests as fresher tester

#15 Pooja Pujar

Well said, Bhumika Mehta. Waiting for next post.

#16 rohit

In testing life cycle-if developer or PM accept our suggestion and developer changed those are given by me,then what is status ?

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