HP Quality Center Installation Guide – Learn QC (Day 2)

After we published Quality Center tutorial 1, we figured it would help our readers immensely if we add an article that elaborate the download and installation procedure for ALM/QC 11.52. After all, you will enjoy these tutorials to the fullest if you can install and practice Quality Center Software at your home or office system. So we have introduced one more installation guide tutorial in our original 4 tutorial series.

HP ALM/QC installation is little bit tricky, but this comprehensive installation guide makes it super easy with exact steps and screen shots you need to follow in order to install and start using HP Quality Center test management software on your machine.

Let’s get started.

HP ALM/QC Installation Steps:

Step #1: Download: The first step is to download latest HP Quality Center/ALM software (HP ALM 11.52).

To do so, please use the following link: Download HP ALM/QC

In this page, use the “Trials and Demos” drop down and choose “HP ALM 11.5 English SW E-media Evaluation”.

(Click on images to enlarge)

HP QC download

If you have not registered with HP, do so quickly and when the following screen appears choose the version you need depending on the OS you have.  I will choose the first one.

Note:  The set of instructions in this article are going to be for a windows machine.

HP QC download

Click Download.

Software_HP_QC_ALM_11.50_Windows_English_T7333-15018 is the file that gets downloaded. It’s a 2.5 GB file and it takes approximately 2 hours to download (also depends on your network speed).

Tip: I have had more success downloading this file by using the HP Download manager. Otherwise most of the times, the file shows that it is downloading but nothing really happens. So I recommend going to your email (that you provided while registration) that you will receive when you enter all the information during registration and follow the link provided in there. Then in the following screen, you will see the option “Use HP Download Manager”. The best thing about this is, in case the download stops for any reason, you can always resume it from where it stopped.

HP QC download

Tip: If for any reason you have had an error while you were downloading the file, abort the process and restart.

Step #2: Extracting the files from the downloaded ISO file

For some reason when I tried to extract the downloaded file using my regular winzip app it did not work. I used 7-zip File Manager for it. Try this link for more information.

Again, if you encounter any errors, abort the process and restart.

This is how the files get extracted:

HP QC download

Step #3: The next step might feel like a chore, after all you are just one step away from the installation, but this is the most important: Please read the installation Guide.

You can find it in the “Docs” folder of your extracted folder structure.

Step #4: ALM relies on client server based architecture.  You will also need a supported Database server installed on your machine before you go ahead with this process. The following are the requirements. You can also find the same in the “Read me” folder of your downloaded files.

Server requirements to Install HP ALM/QC

ALM Server Hardware Requirements

The following table includes hardware requirements for installing ALM on a server machine.

QC System Requirements

Recommended ALM Server Configurations

The following table includes recommended configurations for each operating system.

QC System Requirements

Supported ALM Server Configurations

QC System Requirements

Client Requirements:

QC System Requirements

Tip: As you can see from the above list of requirements, having a separate server machine makes more sense. If you are trying to make one machine work as both client and server you might have to use some sort of virtual machine software like Microsoft Windows Virtual PC.

Running the installation

Step #1: Run the setup.exe.  Choose “ALM Platform (Windows OS) link from the below window:

HP QC installation guide

Step #2: Agree to the terms and conditions:

Step #3: Accept the default customer info or enter new info if you wish:

HP QC installation guide

Step #4: Choose folder. I chose the defaults:

HP QC installation guide

Step #5: Confirm installation.

Step #6: Installation begins.

Step #7: Once the installation is complete the installation complete screen appears.


Click Finish, to being the server set up.  The server configuration wizard opens up if your machine meets the server requirements that we discussed in the above section.

Server Configuration

Step #1: The welcome screen will be displayed first and on clicking Next the following screen appears. Click Next

ALM installation server configuration

Step #2: Enter the DB info and click Next

ALM installation server configuration

Step #3: Accept the defaults in the site admin page and click Next

ALM installation server configuration

Step #4: Enter the security info:

ALM installation server configuration

Step #5: Create site admin user credentials

ALM installation server configuration

Step #6: Enter repository path

ALM installation server configuration

Step #7: App server details:

ALM installation server configuration

Step #8: Enter the user name and password of the user as whom you would want to run the ALM server as. Choose the user who is the admin for the machine.

ALM installation server configuration

Step #9: Check the install mercury tools check box ON to install the demo project.

ALM installation server configuration

Step #10: Enter the mail server details or choose “None” if you do not wish to do so. This is to automatically send emails from QC.

ALM installation server configuration

Step #11: Once all the steps are done, you will be displayed the summary of all the information you entered and when you confirm it the configuration is set up.  The Finish page opens up:

ALM installation server configuration

At the end of this installation the server is started and you can now start using ALM from a web browser by launching the client.

Starting an ALM client:

1) In your Web Browser type the address http://<ALM Platform Server Name>[<:Port number>]/qcbin – The application server name and the port number are what you have selected in the “Application server” part of the server configuration process.

2) An example URL is something like: http://testqc.com:8800/qcbin

3) Choose “Application Lifecycle Management” and you are all set to start!

In conclusion:

We have detailed all the steps and provided you with all the resources that will help make your HP ALM/QC installation process easy.

In next tutorial we will see how to manage requirements and release cycles using ALM.

Do share you success or failure below in the comments.

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#1 Kiran Kumar on 06.10.13 at 3:07 pm

it worked on my machine thanks for sharing so detailed steps.

#2 Godwin on 06.11.13 at 5:58 am

thanks for helping out on this. I was stuck at server configuration. I guess this guide could help me.

#3 Bhavin on 06.12.13 at 6:19 am

While registering for the HP QC Trial Pack, it asked for a company specific domain name in email id field..but in my company we don’t have so we have to use our personal email only. It does not accept gmail, ymail id’s.
What should be done ?

#4 Swati on 06.12.13 at 4:04 pm

@Bhavin: I registered with my personal ID and it worked. could you try again and check.

#5 Simran on 06.14.13 at 9:17 am


I am not able to install it on my system because error is coming that “Operating System Windows 7 Service Pack1 is not supported by the license edition.

#6 Swati on 06.14.13 at 4:03 pm

@Simran: Yes Simran unfortunately windows 7 SP1 is unsupported.

#7 Akila on 06.25.13 at 2:33 pm


I tried installing the trial version of HP ALM 11.52, but came across the following error:

“Error attempting to open the source file

Software_HP_QC_ALM_11.50_Windows_English_T7333-15018\ALM_Win64\TARGETDIR\application\20qcbin.war\Extensions\QUALITY_CENTER\project-schema\11.50\FS\report_templates\project\hp.qc.component-instance-iteration-parameter-tabular-template. System error code:3″

Can any one help fix this issue as soon as possible?


#8 Swati on 06.27.13 at 12:37 am

@Akila: can you let me know the exact step when this error came up? Was it before the server configuration step or while installing the client itself? If its during the client installation itself, then I would suggest you to correctly extract the files in the ISO files and try again. If its happening before the server config step, then probably your machine is not compatible for it. Hope this helps!

#9 Jari on 08.01.13 at 9:19 am

We’re having the same exact file copy error coming up (both using 32 bit and 64 bit installer setup) during the installation process. We have Windows Server 2008 R2 SP 1. Did Akila get it solved?

#10 Jari on 08.01.13 at 10:59 am

Problem was solved. Installation path until the filename being copied (meaning the directorywhere ISO has been extracted) can’t be longer than 255 chars long in total. So to workaround simply rename the installation files directory where the setup.msi is to something short (like alm_11_50) and move it to c:\ root. Solution was found from HP partner site which says:


When installing ALM 11.5 or ALM 11.52, the error “Source file not found” might appear.


The Windows OS has a limitation of 255 characters for file path.
The Unix OS has a limitation of 240 characters for file path.
If the path of the files used during the installation is longer than 255 characters on Windows OS or longer than 240 characters on Unix OS, the error will appear.

Make sure the path of the installation files is not longer than 255 characters on Windows OS / 240 characters on Unix OS.

This is just for others not to bang their heads to the wall. Hope it helps.

#11 Ayo Lawal on 08.02.13 at 10:04 pm

Hello can’t install on my window 7 laptop, notting happens when l click on the ALM platform window OS. A black screen just flashes and disappear.

#12 Ayo Lawal on 08.03.13 at 4:58 am

I can now install but can not run the server wizard because window 7 service pack 1 is not supported.
Please any work around or how can I get window server 2008 on my window 7

#13 Prachi on 09.03.13 at 4:17 pm

While registering for the HP QC Trial Pack, it asked for a company specific domain name in email id field..but, i am not working now.Please tell me, what should i do?

#14 Prachi on 09.03.13 at 7:43 pm

Hi ,
I can not install on my window 8 laptop .

#15 Sandra on 09.14.13 at 4:06 am

Learning Chapter 2, error message “Windows 7 Service Pack 1 is not supported by license edition”

Would you have any idea about what to do. I am on the License Key screen.



#16 krishna on 10.04.13 at 10:45 am

i just downloaded 11 version but, after clicking, it just asks to insert one cd…! nero burn cd window opens …!

#17 prashant on 10.11.13 at 2:00 am

my machine configuration is 2 GB ram and 500 gb hard disk i3 processor….can i install QC on it?

#18 Ramadevi on 10.28.13 at 7:59 pm


I trying to install ALM, i am getting error after step 4 selecting defaults. like this.

Software_HP_QC_ALM_11.50_Windows_English_T7333-15018\ALM_Win64\TARGETDIR\application\20qcbin.war\Extensions\QUALITY_CENTER\project-schema\11.50\FS\report_templates\project\hp.qc.component-instance-iteration-parameter-tabular-template. System error . please help me to install.

#19 Ramadevi on 10.28.13 at 8:01 pm

please help me to install ALM. i getting error after step 4

#20 chakra on 11.28.13 at 2:29 am

i couldnt download 11.52 alm. it says”Operating System Windows 7 Service Pack1 is not supported by the license edition.”
can any body help me . pla

#21 ALM Configuration Wizard on 12.10.13 at 4:08 pm

How can I resolved the “Operating System Windows 7 Service Pack1 is not supported by the license edition” problem. Has any one managed to resolve this problem and how?

#22 Nagarjuna reddy on 12.13.13 at 3:53 am

i was trying to install ALM 11.5 in windows 7 it was giving me the error like (could not find the main class:com.hp.qc.install.setup.qcconfigmain) can u tell me solution for this

#23 Nagarjuna reddy on 12.13.13 at 3:55 am

@jari can u tell me the solution for my problem

i was trying to install ALM 11.5 in windows 7 it was giving me the error like (could not find the main class:com.hp.qc.install.setup.qcconfigmain) can u tell me solution for this

#24 saimon on 12.26.13 at 7:12 am

Hello Sir,
Very nice and helpful post. I have followed your post and install HP ALM 11.5 in my virtual machine as per following configuration :
1. Win 2008 r2 of 30 days evaluation version with IIS 7 installed
2. SQL server 2008 r2 with sp2
3. do not have any DNS installed.

the installation went fine except I have to put the TCP port address 1433 value in my regedit when configuring the database server. After the end of installation went to site administration, add project, domain and user. But the problem is :

Whenever I went to site administration and want to add New Pc server ( i wish to use this local machine as pc server, i don’t know it is possible or not) getting the following error message :

failed pinging url

tried google it and many other solution but still can not progress. I am very much fan of this site and want to follow all your tutorial step by step but stuck in here. Don’t know whether you will reply this or not, but just hope to get some help.

Thanks in advance.

#25 Deva Prakash B on 12.28.13 at 7:14 pm


When server configuration wizard is run on the windows 7 64 bit machine as an administrator, I received an error, it can’t be installed on win 7 SP1 machines.

Is there any solution?
Thanks in advance.

#26 Punarjit Singh on 01.01.14 at 3:36 am


I have installed the ALM Server successfully but now am not able to start ALM client on the other machine in the same network.
Can you help with this!

Thanks in Advance
Punarjit Singh

#27 Aamir on 01.17.14 at 4:43 am

Hi Everyone,

Can anyone help me out I am having following error”

“Operating System Windows 7 Service Pack1 is not supported by the license edition.

I am not able to install on my laptop.


#28 Prasad on 01.24.14 at 5:02 am


I was trying to install ALM 11.52 on my Windows 8 laptop, but I got the following error.

“HP ALM Server cannot be installed on WIndows NT(unknown)”

Can someone help resolve the above error.


#29 Bade Oyebamiji on 01.26.14 at 5:59 pm

Please I have QC 10 installed on external HD and is working perfectly using VMware with server 2003
After setup DOMAIN for project and add user name and add each individual access to it.
At log in Domain for project were not showing for selection
So I could not go further’
Please help

#30 Bill on 02.01.14 at 5:40 pm

Hi Everyone,

Can anyone help me out I am having following error”

“Operating System Windows 7 Service Pack1 is not supported by the license edition.

I am not able to install on my laptop.


#31 latha on 02.23.14 at 2:50 am

I was trying to install QC (ALM) 11.52 on windows 8 it saying error “HP ALM server can not be installed on windows NT”

Can any one help with this error..

#32 sahaks on 02.24.14 at 6:10 pm

tried to install QC as well and getting an error message saying “Validating user input , please wait”.This error message displayed for a very long time and when tried to close the window it wouldn’t allow to do so. Please help…

#33 Shohreh on 02.27.14 at 11:04 pm

I was trying to install QC (ALM) 11.52 on windows 8.1 it saying error “HP ALM server can not be installed on windows NT”

Can any one help with this error..

#34 sri on 03.06.14 at 1:50 am

Do we need to give ph no while registration?
it is asking company name and all
what to do

#35 Nikita Gupta on 03.26.14 at 8:08 am

I am not able to install the latest version of ALM/QC i.e, 12.00. When I double clicking on Setup.exe & selecting ALM Platform (Windows OS) from the displayed window. The installation starts & when it is about to complete..it displayed error “Windows error 216 occured while loading the Java VM”. Provide me the needed solution.

Thanks in adv

#36 Stephen on 04.15.14 at 1:50 am

where can find my HP ALM MSI server address?

#37 Parveen on 11.01.14 at 9:33 pm

Can it be installed on Win8

#38 vijay on 12.01.14 at 12:26 pm

I need a best project training institute for testing in hyderabad .

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