Entries Tagged 'Soft skills for testers' ↓

What Do Clients REALLY Expect From the Software Testers?

In today’s article, I am going to share some thoughts on what I believe the clients are REALLY expecting from us based on my first-hand experience working at client locations with daily face-to-face interactions and collaborating offshore via emails or phone calls.

IT services are an important and integral part of the software industry and customer satisfaction is important to succeed. Each client/organization may be different in their process may follow different protocol, and may deal with different type of businesses.  Continue reading →

How to Become an Excellent Communicator as a Tester – A 4-Step Process

Hello my dear readers, Hope you all are in pink of health and enjoying Testing! I am doing great too and excited to share some interesting things with you about effective communication skills and how to achieve it.

Consider the above sentences as the start of this article vs. the following:


The Topic of today’s discussion is “Effective Communication Skills” and how to achieve it.

Which one will create more interest in the readers?  Continue reading →

Is Domain Knowledge Necessary for a Tester to Get a Job? Then What About a Novice Tester?

When you appear for a software testing interview as an experienced professional, even though your CV reflects total years of experience, but still the interviewer will ask ‘What is your total work experience?’ and if the hiring is a project based hiring, you will definitely be asked about your experience in that particular domain.

The Years of Experience does matter since that becomes a decisive factor for the role, salary etc. but why do they focus and give so much importance to the domains? Does it mean there is a direct impact on the output if a domain expert is hired in the team?

To know more, read this article, I hope this will give you a good insight into the importance of domain knowledge.  Continue reading →

A 6-Step Guide To Handle Client Calls Effectively as a QA Team Member

The last thing that we do on any day in most projects and companies is making it through the client calls.

Client calls are an integral and important part of how work gets coordinated and communication channels are kept open in IT teams.

Client calls are fun when they are short and the tasks are on track and the client’s expectations are met. When that’s not the case, client calls can lead to lot of anxiety, angst, disappointment and demotivation. Continue reading →

How a Tester Can Think As an End User?

Scene: In a restaurant, a family of 3 arrived – parents and a toddler. After ordering the most favourite pizza, the family was relaxing and toddler started playing with the chopsticks laid on the table. He liked them and decided to eat his dinner using chopsticks only.

He announced his desire and parents, busy in talking, agreed upon it. When the pizza was served, the toddler started using chopsticks and was failing a number of times in getting the pizza in his mouth. Suddenly the parents noticed it and ordered the toddler to not use chopsticks. Toddler did not convince as the parents had already agreed upon his desire earlier. Continue reading →