16+ TOP Usability Testing Tools to Test Your Web Application

Best Usability testing tools

In today’s era of digitization, website is the most convenient way for accessing huge amount of information in the form of documentations, images, links etc.

Testing websites using the best usability testing tool is must before releasing it in live environment.

Website attract users through its look and feel and information that is being shared, Usability is the most important aspect of any website that plays important role in both. Not only design but proper navigation through the entire site also comes under Usability concern which proves your website more useful amongst many others.

Usability Testing Tools

Also read => A Complete Guide to Usability Testing

What is Usability?

  1. Website or a software application should be usable; this is the core idea of usability.
  2. Usability is something that helps the user who is having zero knowledge about how to access the website or any software application in all manners.
  3. A website is said to be usable if it possesses the features such as ease of access, speed and efficiency, good to see design, fast and easy recovery from errors and remember the user etc.

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Usability Guidelines:

Following guidelines are useful to understand what does software usability exactly mean;

  • Provide useful content
  • Establish user requirements and understand user’s expectations
  • Avoid unsolicited graphics
  • Information should be usable directly, readable and printable if required
  • Intimate about time required for downloading and time outs
  • Homepage enabled with all important options, navigations, links, images, scrolling and paging etc.
  • Design for common browsers with relevant differences
  • Design commonly used screen resolutions
  • Simple background with clickable areas wherever necessary
  • Use videos or animation for better understanding the object
  • Check for web contents, instructions, acronyms and abbreviations
  • Organize information clearly
  • Display only necessary amount of information
  • Making use of colors for grouping similar items
  • Check for controls such as list boxes, radio buttons, widgets etc.
  • Users should be allowed to see their information
  • Ensure search results
  • Inform about available search options, search result filtrations, automatic search hints
  • Search option should be available on each page
  • Use of interactive designs, Select right number of users and prioritize tasks
  • Use well defined prototyping technology
  • Display list of related items and display each

Usability Testing

Usability Testing is performed to examine the user interface along with learnability, efficiency, memorability, error, satisfaction.

We would have an example to understand why Usability Testing is necessary.

Consider you visit a website for flight reservation. While booking a ticket for one time journey you come across certain issues like;

  • So much difficulties to have flight information
  • Unable to navigate at ticket booking page
  • Improper links
  • Confusion with company offerings and services
  • Appropriate payment gateways are unavailable

These are some issues which turn away the user and reduce productivity of the system that
causes huge loss. To avoid such ambiguities and complications usability testing is necessary
to perform.

Top Usability Testing Tools List:

Let us know if you want to add any tool in this list.

Several online user testing tools are available to perform usability testing. You just need to mention your concerned system url and all will be done for you online.

Today, we are reviewing best UX testing tools to test any aspect of your web application or website.

#1) Silverback

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  • Silverback is built as Guerilla Testing tool by Clearleft
  • It is Mac-based testing tool enables session recording, editing playback, quick export of files
  • It is easy to use with low cost
  • The only drawback is it can be used only for Mac systems
  • Fixes bugs and improves stability of the system

System Requirements:

  • Intel 64-bit processor
  • OS X 10.10 or higher

#2) CrazyEgg

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  • CrazyEgg is the click-based usability testing tools
  • Typically it is divided into four parts such as; Heatmap records where each visitor clicks on webpage, Scrollmap shows how far down user scrolls each page, Overlay breaks number of clicks on each page and element on that page, Confetti provides detailing of components and search items
  • It is easy to setup using JavaScript places on each page
  • Reports generated can be shared via read-only link only
  • Easy to use and priced on monthly basis

#3) ClickHeat

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  • ClickHeat built by LabsMedia is an open-source usability testing tool with heatmaps(Hot or Cold zones)
  • Helps to gather real data from actual users when and where they click on website
  • Low logging activity and do not cause server load to be increased
  • Allows grouping same pages using keywords to define page where JavaScript code is loaded
  • Tracking of CSS layout is possible

System Requirements:

  • JavaScript tested on Firefox 2.0, IE 6 and 7 at client’s end
  • Linux or Windows, the graphic library GD2 at server’s end

#4) Clixpy

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  • Clixpy is low cost usability tool which records mouse movements, clicks, scrolling and inputs given by users
  • This tool records user movements using JavaScript which is added to the respective webpage
  • Clixpy do not track the form field having input type password
  • Allows to add attributes manually
  • Easy to use but do not support large scale aggregate reporting

#5) ClickTale

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  • ClickTale is paid service which helps to record user’s keystroke, mouse clicks and movements and the time taken by the user to visit and explore entire webpage
  • Shows aggregate data in the form of heat map or reports
  • Heat map displays Red/Hot colored area to determine where users spend longer time period and Blue/Cold colored area to determine where they spend least amount of time
  • Form Analytics is the best feature to display aggregate form fields
  • Helps to fix critical bugs

#6) Loop11

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  • Loop11 is free usability testing tool which allows non-moderated remote usability testing
  • Data is displayed in the form of reports containing task time, path analysis etc
  • Do not need to load software on website
  • Easy to use and understand and does not require any coding
  • Can be used on any website and provides real data

#7) UserTesting.com

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  • UserTesting.com is a panel-based usability testing service
  • Provides testers feedback for questions asked by user regarding website they visit
  • Testers provide their feedback in the form of flash videos or written summary
  • Fast and low cost but no ability of follow-up questions
  • Ability to rate each tester that serves quality information for user/researcher

#8) Morae

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  • Morae is usability testing tool for Windows OS
  • Records user interaction including mouse movements, keystrokes etc
  • Generally divided into two modules i.e.; Observer Module displays sessions and Manager Module that analyze and edit usability tests
  • Easy and useful to perform research
  • Expensive and Mac OS is not supported

System Requirements:

  • Manager Module
    • Windows XP, Vista, Windows 7 or 8
    • Intel Core 2 Duo 2.0 GHz
    • RAM 1 GB for Windows XP for rest all 2 GB
    • 10-15 MB disk space
    • 650 MB of hard disk space
  • Observer Module
    • Windows XP, Vista, Windows 7 or 8
    • Intel Core 2 Duo 2.0 GHz
    • RAM 1 GB for Windows XP for rest all 2 GB
    • 10-15 MB disk space
    • 250 MB of hard disk space
    • Network computer with 10 Mbps
  • Recorder
    • Windows XP, Vista, Windows 7 or 8
    • Intel Core 2 Duo 2.0 GHz
    • RAM 1 GB for Windows XP for rest all 2 GB
    • 10-15 MB disk space
    • 150 MB of hard disk space
    • Network computer with 10 Mbps

#9) Qualaroo

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  • Qualaroo provides inline smart way surveys that helps to ask questions on specific webpage
  • Qualaroo is built by the people who created CrazyEgg
  • Generally allows to choose type of response, participants
  • Allows several questions and response via email notification
  • Need to add code once to the website to launch survey which does not require any further support from web developers

#10) Usabilla

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  • Usabilla is non-moderated remote usability tool built by Usabilla B.V.
  • Tracks users mouse clicks along with qualitative and quantitative data
  • Usabilla provides data results as visual reports of heatmaps
  • Data can be downloaded in PDF, CSV, TEXT or XML format
  • Easy to set up but do not provide follow-ups for questions while testing

#11) Feedback Army

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  • Feedback Army is a usability testing service utilizes Mechanical Turk Service from Amazon
  • Researchers are able to share URLs with reviewers those give their reviews and answers the questions about the website
  • As Feedback Army does not provide any assurance for the comment accuracy one can replace bad comment with new one
  • Easy, fast and affordable
  • Do not provide follow-ups for reviews as they may vary constantly

#12) UserFeel

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  • UserFeel is a service used for Remote Usability Testing
  • Offers usability testing through multiple languages along with English language and records mouse movements
  • Video coverage and voice-over commentary are some additional features of UserFeel
  • Easy, fast and affordable
  • Usability testing can be organizational with no name of UserFeel

#13) Optimizely

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  • Optimizely provides easy and quick editing of images, text and colors appearing on website
  • Helps to schedule multivariate testing
  • Immediately deploys technology changes into customized code
  • Once generated a line of code by Optimizely no need to modify it again
  • Tracks measurable actions like clicks, conversations that can be defined
  • Can create additional user accounts easily along with project organization

#14) iPerception

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  • Provides real time analysis and scheduled reports
  • Additional feature added as ‘Feedback Scorecard’
  • Multiple design templates with 32 supported language apart from English
  • Provides well defined SSL encryption
  • Built as best SAAS Research Platform

#15) BrowserShots

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  • BrowserShots verifies the performance of website in various browsers and their various versions like Cross Browser Testing

System Requirements:

  • Pentium III 500 MHz
  • RAM 256MB
  • Software : Python, VNC Server on Linux, Python Win32 API, on Mac NetPBM or appscript

#16) GTMetrix

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  • GTMetrix is the usability testing tool concerned with page speed
  • It analyzes the causes for page or site slow down
  • Also easily identifies images, CSS or any script error
  • Helps to keep track of page performance, if page performs poorly it generates an alert
  • Having ability to test the page from multiple regions

Tools/apps listed above are most popularly used usability testing tools. There are many other used accordingly and the list gets extended every day.

Some other usability testing tools used for the same purpose itself are listed hereby as per their use;

#17) FiveSecondTest:

FiveSecondTest is run by UsabilityHub. It is designed to capture first impression of visitors of site which takes only five seconds. You can ask question regarding website design just by uploading screenshots. Testers take five seconds to give response and the responses are collected by UsabilityHub.

#18) ChalkMark:

This tool is used for checking UI prototypes such as terminologies and navigations. Also provide support for sharing images with users to get their feedback. Like CrazyEgg and ClickHeat it also uses heatmap to locate mouse clicks.

#19) TryMyUI:

This tool provides standalone and customizable tests. It is price-bases usability testing tool. Tracks mouse movements and keystrokes and serves System Usability Scale Questionnaire. TryMyUI is also useful for mobile testing.

Conclusion

Usability Testing is necessary to ensure that whether the system works with their intended users. Usability testing is generally performed simultaneously with the development life cycle thus helps to improve design of the system consistent with technology concern.

Usability testing plays the major role in proving your website best amongst several. Once assured with effectiveness and efficiency of website means assured with user’s satisfaction.

Hope you will find this usability testing tools list useful.

Let us know if you want to add any tool in this list.